Kaiser Permanente Customer Service Contacts

Kaiser Permanente is a U.S.-based integrated healthcare system that provides medical care, insurance, and hospital services through a network of physicians, hospitals, and health plans.

How to reach a person at Kaiser Permanente

Kaiser Permanente Responsiveness rating

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3/5

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What you need to know about Kaiser Permanente

Customer service experiences with Kaiser Permanente can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Kaiser Permanente customer service response times

Kaiser Permanente’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportMembers can contact Member Services at (888) 901-4636, available Monday through Friday, 8 a.m. to 5 p.m., except major holidays.
Email supportKaiser Permanente does not offer email support.
Online contact formFor non-urgent inquiries, members can send a message on the online contact form and expect a response within 3 business days.
Live chat supportKaiser Permanente does not offer live chat support
Social mediaResponse times on social media platforms are not specified.

How to resolve a problem with Kaiser Permanente

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Kaiser Permanente mailing address

1 Kaiser Plaza
Oakland, CA 94612

Kaiser Permanente loyalty program

Kaiser Permanente does not offer a loyalty program.

Kaiser Permanentey social media channels

X


Kaiser Permanente executive customer service contacts

Primary Contact
Leslie Jones
Customer Service Manager
1 Kaiser Plaza
Oakland, CA 94612
leslie.jones@kp.com

LinkedIn

Secondary Contact
Michael Jacobson
Director of Customer Services
1 Kaiser Plaza
Oakland, CA 94612
michael.jones@kp.com

LinkedIn

Chief Executive
Greg A. Adams
1 Kaiser Plaza
Oakland, CA 94612
greg.adams@kp.com

LinkedIn

Kaiser Permanente customer service policies

What is Kaiser Permanente's terms and conditions?

Kaiser Permanente’s terms and conditions outline the use of its website and digital services. The content is for informational purposes and does not replace professional medical advice. Users must comply with all applicable laws and avoid unauthorized access or misuse of the site. The organization is not responsible for third-party website links or external content. Liability limitations apply, and users must not submit false or misleading information. Any disputes are subject to specific legal provisions.

How to pay my Kaiser Permanente's bill.

  • Online payment: Sign in to the Kaiser Permanente member portal to pay bills electronically.
  • Guest payment: Use the guest payment option to pay without signing in.
  • Automatic payments: Set up recurring payments through the online portal.
  • Phone payment: Call the billing department to pay by phone.
  • Mail payment: Send a check or money order to the designated billing address.
  • In-person payment: Visit a local Kaiser Permanente office to pay at a billing counter.

For more details, visit Kaiser Permanente bill pay.

How to find doctors and locations at Kaiser Permanente.

  • Visit the website: Go to Kaiser Permanente’s doctor and location search page.
  • Choose a region: Select the appropriate service region for accurate results.
  • Search for a doctor: Enter a doctor’s name, specialty, or keywords in the search bar.
  • Find locations: Browse available medical centers, hospitals, and urgent care facilities.
  • Filter results: Use filters for location, specialty, and services to refine the search.
  • View details: Click on a doctor or facility for contact information, services, and availability.
Frequently asked questions about Kaiser Permanente

How can I contact Kaiser Permanente customer service?

Call Kaiser Permanente customer service at (888) 901-4636.

Does Kaiser Permanente have an online contact form?

Yes, you can find Kaiser Permanente’s online contact form here.

When can I contact Kaiser Permanente

Contact Kaiser Permanente Monday to Friday from 7:30 a.m. to 9 p.m. Pacific time.

How to get professional help with your Kaiser Permanente problem

If you need help with Kaiser Permanente, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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