Kaiser Permanente is a U.S.-based integrated healthcare system that provides medical care, insurance, and hospital services through a network of physicians, hospitals, and health plans.
What you need to know about Kaiser Permanente
Customer service experiences with Kaiser Permanente can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Kaiser Permanente’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Kaiser Permanente with our insider guide or through our executive contacts.
- Kaiser Permanente’s customer service policies are standard. Here are our frequently asked questions about Kaiser Permanente.
Kaiser Permanente customer service response times
Kaiser Permanente’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Members can contact Member Services at (888) 901-4636, available Monday through Friday, 8 a.m. to 5 p.m., except major holidays. |
Email support | Kaiser Permanente does not offer email support. |
Online contact form | For non-urgent inquiries, members can send a message on the online contact form and expect a response within 3 business days. |
Live chat support | Kaiser Permanente does not offer live chat support |
Social media | Response times on social media platforms are not specified. |
How to resolve a problem with Kaiser Permanente
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Kaiser Permanente mailing address
1 Kaiser Plaza
Oakland, CA 94612
Kaiser Permanente executive customer service contacts
Primary Contact
Leslie Jones
Customer Service Manager
1 Kaiser Plaza
Oakland, CA 94612
leslie.jones@kp.com
Secondary Contact
Michael Jacobson
Director of Customer Services
1 Kaiser Plaza
Oakland, CA 94612
michael.jones@kp.com
Chief Executive
Greg A. Adams
1 Kaiser Plaza
Oakland, CA 94612
greg.adams@kp.com
How can I contact Kaiser Permanente customer service?
Call Kaiser Permanente customer service at (888) 901-4636.
Does Kaiser Permanente have an online contact form?
Yes, you can find Kaiser Permanente’s online contact form here.
When can I contact Kaiser Permanente
Contact Kaiser Permanente Monday to Friday from 7:30 a.m. to 9 p.m. Pacific time.
How to get professional help with your Kaiser Permanente problem
If you need help with Kaiser Permanente, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.