July Customer Service Contacts

July is a company that sells premium luggage and travel accessories. It offers a range of products, including suitcases, bags, and packing essentials.

How to reach a person at July

July Responsiveness rating

rating
3/5

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What you need to know about July

July customer service response times

July’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportJuly does not have phone support.
Email supportResponse time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
Email address: Customers can contact July at through it’s “contact us” section on July’s website for the most accurate and up-to-date contact information.  
Live chatResponse time: July’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.  
Social mediaResponse time: July is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with July

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

July mailing address

69-71 Rupert street
Collingwood, VIC 3066

July loyalty program

July does not have a loyalty program.

July social media channels


July executive customer service contacts

Primary Contact
Zhoe Low
Global General Manager
69-71 Rupert street
Collingwood, VIC 3066
zhoe@july.com

LinkedIn

Secondary Contact
Alex Naoumidis
Head of Operations
69-71 Rupert street
Collingwood, VIC 3066
alex@july.com

LinkedIn

Chief Executive
Richard Li
69-71 Rupert street
Collingwood, VIC 3066
richard@july.com

July customer service policies

How does July protect my personal data?

July protects your personal data by collecting only necessary information, using security measures to safeguard it, and sharing data with third parties only for essential services. They comply with legal requirements and allow users to manage their privacy preferences.

What is July return and refund policy?

July offers a 100-day return policy for unused products in their original condition and packaging. Refunds are issued to the original payment method, but a 10% return fee applies. Free exchanges are available for contiguous U.S. orders, while returns from Hawaii and Alaska incur additional fees. Personalized items, used products, and bulk orders may not be eligible for returns. Complimentary promotional items must be returned with the order.

What are July's terms and conditions?

July’s terms & conditions outline the rules for using their website, purchasing products, and their policies on warranties, returns, and liability limitations. It covers intellectual property rights, acceptable use, and dispute resolution. Customers must comply with the stated policies when buying or returning products, and July limits its liability in certain cases. The terms also detail how orders are processed and the responsibilities of both the company and customers.

How do I view my July order status?

You can view your July order status through the tracking link sent to you after your order is dispatched. Standard shipping takes 4-6 business days, while priority express shipping takes 2-4 business days. Delivery times may vary depending on your location, and some orders may arrive separately.

Frequently asked questions about July

Who founded the company July?

July was co-founded in 2018 by Athan Didaskalou and Richard Li.

Who is the CEO of July?

Richard Li serves as the CEO of July.

How to get professional help with your July problem

If you need help with July, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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