July

July is a company that sells premium luggage and travel accessories. It offers a range of products, including suitcases, bags, and packing essentials.

Mailing address
69-71 Rupert street
Collingwood, VIC 3066
Website
july.com/us

What you need to know about July

How to resolve a problem with July

Try self-service first

Use our proven resolution methods, or July’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does July respond?

Phone support
July does not have phone support.
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact July at through it's "contact us" section on July's website for the most accurate and up-to-date contact information.  
Live chat
July's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.  
Social media
July is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

July customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Zhoe Low
Global General Manager
Secondary
Alex Naoumidis
Head of Operations
Chief Executive
Richard Li
Chief Executive

July customer service policies

July protects your personal data by collecting only necessary information, using security measures to safeguard it, and sharing data with third parties only for essential services. They comply with legal requirements and allow users to manage their privacy preferences.

July loyalty program

July does not have a loyalty program.

Frequently asked questions about July

July was co-founded in 2018 by Athan Didaskalou and Richard Li.
Richard Li serves as the CEO of July.

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