J&P Cycles is part of the Comoto Family of Brands. Comoto is a parent company that owns several motorcycle-related brands, including J&P Cycles, RevZilla, Cycle Gear, and others, focusing on providing a comprehensive range of motorcycle parts, gear, and accessories to enthusiasts.
Yes, you can find the online chat service on the website.
Monday to Friday, 9 a.m. to 9 p.m., Saturday 9 a.m. to 6 p.m., Sunday 10 a.m. to 7 p.m. (all times Eastern).
J&P Cycles offers a 60-day return policy for most items. Products must be in new, unused condition and in their original packaging. Some exclusions apply, so check the return policy page for detailed information.
To return or exchange an item, you can start the process online by logging into your account and selecting the order you wish to return. You can also contact customer service for assistance with the return process. Call (800) 318-4823 or email cs@jpcycles.com.
If you receive a damaged or incorrect item, contact J&P Cycles' customer service at (800) 318-4823 or email cs@jpcycles.com.
Once your order has shipped, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on the website.
You can check the status of your backordered item by logging into your account and reviewing your order details. Customer service can also provide updates on backordered items. Call (800) 318-4823 or email cs@jpcycles.com.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 25, 2024. Updated August 10, 2025.
