J&P Cycles is a retailer specializing in motorcycle parts, accessories, and apparel, catering to riders of various motorcycle brands and models.
J&P Cycles Responsiveness rating
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What you need to know about J&P Cycles
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with J&P Cycles
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.J&P Cycles mailing address
1320 S. Center St.
Knoxville, IA 50138
J&P Cycles executive customer service contacts
Primary Contact
Anthony Todd
Chief Operating Officer
1320 S. Center St.
Knoxville, IA 50138
anthony.todd@jpcycles.com
Secondary Contact
Lisa Woodfin
Customer Service Manager
1320 S. Center St.
Knoxville, IA 50138
lisa.woodfin@jpcycles.com
Chief Executive
Zach Parham
1320 S. Center St.
Knoxville, IA 50138
zach.parham@jpcycles.com
What is the relationship between J&P Cycles and the Comoto Family of Brands?
J&P Cycles is part of the Comoto Family of Brands. Comoto is a parent company that owns several motorcycle-related brands, including J&P Cycles, RevZilla, Cycle Gear, and others, focusing on providing a comprehensive range of motorcycle parts, gear, and accessories to enthusiasts.
Does J&P Cycles have an online chat service?
Yes, you can find the online chat service on the website.
How can I contact J&P Cycles customer service?
Call (800) 318-4823 or email cs@jpcycles.com.
When can I contact J&P Cycles customer service?
Monday to Friday, 9 a.m. to 9 p.m., Saturday 9 a.m. to 6 p.m., Sunday 10 a.m. to 7 p.m. (all times Eastern).
What is J&P Cycles' return policy?
J&P Cycles offers a 60-day return policy for most items. Products must be in new, unused condition and in their original packaging. Some exclusions apply, so check the return policy page for detailed information.
How do I initiate a return or exchange?
To return or exchange an item, you can start the process online by logging into your account and selecting the order you wish to return. You can also contact customer service for assistance with the return process. Call (800) 318-4823 or email cs@jpcycles.com.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact J&P Cycles’ customer service at (800) 318-4823 or email cs@jpcycles.com.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on the website.
How do I find the status of my backordered item?
You can check the status of your backordered item by logging into your account and reviewing your order details. Customer service can also provide updates on backordered items. Call (800) 318-4823 or email cs@jpcycles.com.
How to get professional help with your J&P Cycles problem
If you need help with J&P Cycles, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.