Journey Beyond is an Australian travel company offering luxury rail journeys, cruises, and unique travel experiences across Australia.
How to reach a person at Journey Beyond
Main: +61-8-8213-4401
Journey Beyond Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Journey Beyond
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Journey Beyond
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Journey Beyond mailing address
Level 1, 13-15 James Place
Adelaide, South Australia 5000
Journey Beyond executive customer service contacts
Primary Contact
Sture Myrmell
COO
Level 1, 13-15 James Place
Adelaide, South Australia 5000
sture.myrmell@journeybeyondrail.com
Secondary Contact
Alicia Triggs
General Manager
Level 1, 13-15 James Place
Adelaide, South Australia 5000
alicia.triggs@journeybeyondrail.com
Chief Executive
Chris Tallent
Level 1, 13-15 James Place
Adelaide, South Australia 5000
chris.tallent@journeybeyondrail.com
How can I contact Journey Beyond customer service?
Call +61-8-8213-4401 or email sales.enquiries@journeybeyond.com.
What is the cancellation policy for Journey Beyond bookings?
Cancellation policies vary depending on the specific travel experience and booking terms. It’s recommended to review your booking confirmation or contact customer service at +61-8-8213-4401 or email sales.enquiries@journeybeyond.com for details.
Can I modify my booking with Journey Beyond?
Yes, booking modifications may be possible depending on availability and terms. Contact customer service at +61-8-8213-4401 or email sales.enquiries@journeybeyond.com for assistance with changes.
What are the payment options for Journey Beyond bookings?
Journey Beyond accepts major credit cards and other forms of electronic payment. Specific payment options may vary depending on the service.
Are there any special dietary requirements available on Journey Beyond journeys?
Yes, Journey Beyond accommodates special dietary needs, but it’s important to notify the company in advance. Call +61-8-8213-4401 or email sales.enquiries@journeybeyond.com.
How to get professional help with your Journey Beyond problem
If you need help with Journey Beyond, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help
