Jo Malone London

Jo Malone London is a British fragrance brand known for its luxury perfumes, candles, and bath products.

Telephone
Main : (866) 305-4706
Mailing address
38-39 Brook Street
Mayfair, London W1K 4JE
Website
jomalone.com

What you need to know about Jo Malone London

Jo Malone London responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Jo Malone London

Try self-service first

Use our proven resolution methods, or Jo Malone London’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Jo Malone London respond?

Phone support
Available Monday to Friday, 8 a.m. to 10 p.m., Saturday to Sunday 10 a.m. to 8 p.m. All times Eastern. (866) 305-4706
Email support
Response times may vary; it's advisable to allow 24-48 hours for a reply. Email jomaloneonlineservice@jomalone.com.
Online contact form
Accessible through the contact us page, this form allows users to submit inquiries directly. Response times may vary; it's advisable to allow 24-48 hours for a reply.
Live chat support
Jo Malone London does not allow live chat support.
Social media
Jo Malone London maintains profiles on various social media platforms, but response times and the effectiveness of support through these channels can var
Verified contacts

Jo Malone London customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rachel Baker
Vice President and General Manager
Secondary
Nicola Davy
Executive Director, Global Consumer Marketing
Chief Executive
Bill Olios

Jo Malone London customer service policies

Jo Malone London's terms and conditions govern the use of its website and services, outlining user responsibilities, intellectual property rights, and disclaimers of liability. By accessing the site, users agree to comply with these terms, which may be updated periodically.

Jo Malone London loyalty program

Jo Malone London does not offer a loyalty program.

Frequently asked questions about Jo Malone London

Call Jo Malone London customer service at (866) 305-4706 or email jomaloneonlineservice@jomalone.com.
Yes, visit the Jo Malone London website and use the tracking information sent to your email. Alternatively, you can call customer service at (866) 305-4706 or email jomaloneonlineservice@jomalone.com for assistance.

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