Jo Malone London is a British fragrance brand known for its luxury perfumes, candles, and bath products.
How to reach a person at Jo Malone London
Main: (866) 305-4706
Jo Malone London Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Jo Malone London
What you need to know about Jo Malone London
Jo Malone London responds to most customer complaints in a satisfactory manner.
- Jo Malone London’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Jo Malone London with our insider guide or through our executive contacts.
- Jo Malone London’s customer service policies are standard. Here are our frequently asked questions about Jo Malone London.
Jo Malone London customer service response times
Jo Malone London’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available Monday to Friday, 8 a.m. to 10 p.m., Saturday to Sunday 10 a.m. to 8 p.m. All times Eastern. (866) 305-4706 |
| Email support | Response times may vary; it’s advisable to allow 24-48 hours for a reply. Email jomaloneonlineservice@jomalone.com. |
| Online contact form | Accessible through the contact us page, this form allows users to submit inquiries directly. Response times may vary; it’s advisable to allow 24-48 hours for a reply. |
| Live chat support | Jo Malone London does not allow live chat support. |
| Social media | Jo Malone London maintains profiles on various social media platforms, but response times and the effectiveness of support through these channels can var |
How to resolve a problem with Jo Malone London
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Jo Malone London mailing address
38-39 Brook Street
Mayfair, London W1K 4JE
Jo Malone London loyalty program
Jo Malone London does not offer a loyalty program.
Jo Malone London social media channels
Jo Malone London executive customer service contacts
Primary Contact
Rachel Baker
Vice President and General Manager
38-39 Brook Street
Mayfair, London W1K 4JE
rbaker@jomalone.com
Secondary Contact
Nicola Davy
Executive Director, Global Consumer Marketing
38-39 Brook Street
Mayfair, London W1K 4JE
ndavy@jomalone.com
Chief Executive
Bill Olios
38-39 Brook Street
Mayfair, London W1K 4JE
bolios@jomalone.com
Jo Malone London customer service policies
What is Jo Malone London's terms and conditions?
Jo Malone London’s terms and conditions govern the use of its website and services, outlining user responsibilities, intellectual property rights, and disclaimers of liability. By accessing the site, users agree to comply with these terms, which may be updated periodically.
What is Jo Malone London's consumer health data privacy statement?
Jo Malone London’s consumer health data privacy statement outlines the collection, use, and protection of consumer health data, including reactions, allergies, conditions, medications, medical tests, and records. This data is used for purposes such as product recommendations, obtaining feedback, investigating concerns, analyzing causes, evaluating product safety, and complying with reporting or audit requirements. Consent is obtained where required by applicable law.
Jo Malone London self-service links
Here's how to find a store.
Here's how to find more information about shipping and delivery.
To find more information about shipping and delivery, visit this link where you can review Jo Malone London’s delivery policies, including shipping options, timeframes, and costs. The page also includes details on international shipping and tracking your order.
How can I contact Jo Malone London customer service?
Call Jo Malone London customer service at (866) 305-4706 or email jomaloneonlineservice@jomalone.com.
Can I track my Jo Malone London order?
Yes, visit the Jo Malone London website and use the tracking information sent to your email. Alternatively, you can call customer service at (866) 305-4706 or email jomaloneonlineservice@jomalone.com for assistance.
How to get professional help with your Jo Malone London problem
If you need help with Jo Malone London, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.