Jimmy Choo

Jimmy Choo is a company that designs and sells shoes, handbags and accessories.

Telephone
Main : +44-20-7496-5858
Email
Mailing address
10 Howick Place
London, United Kingdom SW1P 1GW
Website
jimmychoo.com

What you need to know about Jimmy Choo

Customer reviews of Jimmy Choo's customer service are mixed. Some customers report positive experiences, highlighting helpful in-store assistance and satisfactory after-sales service. For instance, one reviewer mentioned that the in-store assistant was really helpful in finding the right shoe size and processing a refund. However, there are also reports of negative experiences. Some customers have expressed dissatisfaction with the responsiveness and effectiveness of Jimmy Choo's customer service, citing issues such as delayed responses and inadequate resolutions to product defects. For example, a customer reported that it took three months for customer service to respond, only to inform them that no action would be taken regarding their defective product. Overall, while some customers have had satisfactory interactions with Jimmy Choo's customer service, others have encountered challenges, indicating variability in the quality of service provided.

How to resolve a problem with Jimmy Choo

Try self-service first

Use our proven resolution methods, or Jimmy Choo’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Jimmy Choo respond?

Phone support
The customer service hours are Monday to Saturday 9 a.m. to 9 p.m. London time. Call +44-20-7496-5858.
Email support
Upon submitting an inquiry through the online contact form, Jimmy Choo states that the Customer Service Team will "endeavour to respond within 24 hours.  Email customerservice.apac@jimmychoo.com.
Social media
Jimmy Choo's customer service response times on social media platforms are not explicitly stated. However, industry standards suggest that brands typically aim to respond to social media inquiries within a few hours.
Verified contacts

Jimmy Choo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Houry Vorperian
Director of Customer Services
Secondary
Jake Broadway
Senior Omnichannel Operations Manager
Chief Executive
Hannah Colman

Jimmy Choo customer service policies

Jimmy Choo's terms and conditions outline the rules for using its website, purchasing products, and returns. By making a purchase, customers agree to these terms. The site content is protected by intellectual property rights, and users may only use it for personal, non-commercial purposes. Returns must be communicated within 14 days of receipt, with products returned in their original condition. Made-to-order products have specific delivery timelines, and returns are subject to certain conditions. Jimmy Choo also reserves the right to refuse orders with offensive monogramming.

Jimmy Choo loyalty program

Jimmy Choo does not have a loyalty program.

Frequently asked questions about Jimmy Choo

Jimmy Choo provides a size guide on their website to help you select the correct size. This guide includes measurements for shoes, handbags, and other products. If you're unsure about your size, customer service can assist you with further sizing inquiries.
Jimmy Choo offers repair services for defects under the warranty terms.
Call Jimmy Choo at +44-20-7496-5858 or email customerservice.apac@jimmychoo.com.

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