Jimmy Choo is a company that designs and sells shoes, handbags and accessories.
What you need to know about Jimmy Choo
Customer reviews of Jimmy Choo’s customer service are mixed. Some customers report positive experiences, highlighting helpful in-store assistance and satisfactory after-sales service. For instance, one reviewer mentioned that the in-store assistant was really helpful in finding the right shoe size and processing a refund. However, there are also reports of negative experiences. Some customers have expressed dissatisfaction with the responsiveness and effectiveness of Jimmy Choo’s customer service, citing issues such as delayed responses and inadequate resolutions to product defects. For example, a customer reported that it took three months for customer service to respond, only to inform them that no action would be taken regarding their defective product. Overall, while some customers have had satisfactory interactions with Jimmy Choo’s customer service, others have encountered challenges, indicating variability in the quality of service provided.
- Jimmy Choo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Jimmy Choo with our insider guide or through our executive contacts.
- Jimmy Choo’s customer service policies are standard. Here are our frequently asked questions about Jimmy Choo.
Jimmy Choo customer service response times
The company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | The customer service hours are Monday to Saturday 9 a.m. to 9 p.m. London time. Call +44-20-7496-5858. |
Email support | Upon submitting an inquiry through the online contact form, Jimmy Choo states that the Customer Service Team will “endeavour to respond within 24 hours. Email customerservice.apac@jimmychoo.com. |
Social media | Jimmy Choo’s customer service response times on social media platforms are not explicitly stated. However, industry standards suggest that brands typically aim to respond to social media inquiries within a few hours. |
How to resolve a problem with Jimmy Choo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Jimmy Choo mailing address
10 Howick Place
London, United Kingdom SW1P 1GW
Jimmy Choo executive customer service contacts
Primary Contact
Houry Vorperian
Director of Customer Services
10 Howick Place
London, SW1P 1GW, United Kingdom
houry.vorperian@jimmychoo.com
Secondary Contact
Jake Broadway
Senior Omnichannel Operations Manager
10 Howick Place
London, United Kingdom SW1P 1GW
jake.broadway@jimmychoo.com
Chief Executive
Hannah Colman
10 Howick Place
London, United Kingdom SW1P 1GW
hannah.colman@jimmychoo.com
How can I determine the correct size for Jimmy Choo products?
Jimmy Choo provides a size guide on their website to help you select the correct size. This guide includes measurements for shoes, handbags, and other products. If you’re unsure about your size, customer service can assist you with further sizing inquiries.
Does Jimmy Choo offer repair services?
Jimmy Choo offers repair services for defects under the warranty terms.
How can I contact Jimmy Choo customer service?
Call Jimmy Choo at +44-20-7496-5858 or email customerservice.apac@jimmychoo.com.
How to get professional help with your Jimmy Choo problem
If you need help with Jimmy Choo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.