Jimmy Choo Customer Service Contacts

Jimmy Choo is a company that designs and sells shoes, handbags and accessories.

How to reach a person at Jimmy Choo

Jimmy Choo Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Jimmy Choo

What you need to know about Jimmy Choo

Customer reviews of Jimmy Choo’s customer service are mixed. Some customers report positive experiences, highlighting helpful in-store assistance and satisfactory after-sales service. For instance, one reviewer mentioned that the in-store assistant was really helpful in finding the right shoe size and processing a refund. However, there are also reports of negative experiences. Some customers have expressed dissatisfaction with the responsiveness and effectiveness of Jimmy Choo’s customer service, citing issues such as delayed responses and inadequate resolutions to product defects. For example, a customer reported that it took three months for customer service to respond, only to inform them that no action would be taken regarding their defective product. Overall, while some customers have had satisfactory interactions with Jimmy Choo’s customer service, others have encountered challenges, indicating variability in the quality of service provided.

Jimmy Choo customer service response times

The company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportThe customer service hours are Monday to Saturday 9 a.m. to 9 p.m. London time. Call +44-20-7496-5858.
Email supportUpon submitting an inquiry through the online contact form, Jimmy Choo states that the Customer Service Team will “endeavour to respond within 24 hours.  Email customerservice.apac@jimmychoo.com.
Social mediaJimmy Choo’s customer service response times on social media platforms are not explicitly stated. However, industry standards suggest that brands typically aim to respond to social media inquiries within a few hours.

How to resolve a problem with Jimmy Choo

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Jimmy Choo mailing address

10 Howick Place
London, United Kingdom SW1P 1GW

Jimmy Choo loyalty program

Jimmy Choo does not have a loyalty program.

Jimmy Choo social media channels


Jimmy Choo executive customer service contacts

Primary Contact
Houry Vorperian
Director of Customer Services
10 Howick Place
London, SW1P 1GW, United Kingdom
houry.vorperian@jimmychoo.com

LinkedIn

Secondary Contact
Jake Broadway
Senior Omnichannel Operations Manager
10 Howick Place
London, United Kingdom SW1P 1GW
jake.broadway@jimmychoo.com

LinkedIn

Chief Executive
Hannah Colman
10 Howick Place
London, United Kingdom SW1P 1GW
hannah.colman@jimmychoo.com

LinkedIn

Jimmy Choo customer service policies

What does Jimmy Choo's terms and conditions outline?

Jimmy Choo’s terms and conditions outline the rules for using its website, purchasing products, and returns. By making a purchase, customers agree to these terms. The site content is protected by intellectual property rights, and users may only use it for personal, non-commercial purposes. Returns must be communicated within 14 days of receipt, with products returned in their original condition. Made-to-order products have specific delivery timelines, and returns are subject to certain conditions. Jimmy Choo also reserves the right to refuse orders with offensive monogramming.

What is Jimmy Choo's privacy policy?

Jimmy Choo’s privacy policy outlines how personal data is collected, used, and protected. It includes data such as names, contact details, payment information, and preferences, which are gathered through online orders, store visits, and customer interactions. The data are used to process orders, improve services, and send marketing communications (with consent). Jimmy Choo says it ensures data are secure and complies with relevant laws. It may share data with its affiliates for operational and marketing purposes. For more details, you can read the full privacy policy here.

How can I check my order status?

To check your order with Jimmy Choo:

  • Sign in to your account on the website.
  • Navigate to Order History or a similar section after logging in.
  • Select the order you wish to track.
  • You can view details such as shipping status, order updates, and tracking numbers.

How do I get my Jimmy Choo products repaired?

To get your Jimmy Choo products repaired, follow these steps

  • Contact customer service or visit a Jimmy Choo boutique.
  • Provide details about the product and the nature of the damage.
  • Send the item to the repair center or arrange for an in-store drop-off.
  • If the product is within warranty, repairs may be covered.
  • For out-of-warranty repairs, charges may apply based on the extent of the damage.
Frequently asked questions about Jimmy Choo

How can I determine the correct size for Jimmy Choo products?

Jimmy Choo provides a size guide on their website to help you select the correct size. This guide includes measurements for shoes, handbags, and other products. If you’re unsure about your size, customer service can assist you with further sizing inquiries.

Does Jimmy Choo offer repair services?

Jimmy Choo offers repair services for defects under the warranty terms.

How can I contact Jimmy Choo customer service?

How to get professional help with your Jimmy Choo problem

If you need help with Jimmy Choo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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