Jet’s Pizza is a franchise operation that offers a variety of pizzas, including Detroit-style square pizzas, in 25 states.
Jet's Pizza Responsiveness rating
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What you need to know about Jet’s Pizza
The company responds to most customer complaints in a satisfactory manner.
- Jet’s Pizza’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Jet’s Pizza with our insider guide or through its executive contacts.
- Jet’s Pizza’s customer service policies are standard. Here are our frequently asked questions about Jet’s Pizza.
Jet’s Pizza customer service response times
Jet’s Pizza’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (586) 268-5870 | Customer service phone response times may vary by franchise, as operating hours differ among locations. |
| Email support | Jet’s Pizza does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Jet’s Pizza does not offer a live chat feature on its website. |
| Social media | Jet’s Pizza is active on social media platforms such as Facebook, Instagram, X and TikTok. |
| Help center | Jet’s Pizza’s help center provides answers to common questions about ordering, delivery, menu items, payments, gift cards and franchise information. |
How to resolve a problem with Jet’s Pizza
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Jet’s Pizza mailing address
37501 Mound Road
Sterling Heights, MI 48310
Jet’s Pizza loyalty program
Jet’s Pizza has a loyalty program called Jet’s Rewards, accessible via the mobile app or online ordering account to earn points on purchases.
Jet’s Pizza social media channels
Jet’s Pizza executive customer service contacts
Primary Contact
Lorne Gaum
Operations Specialist
37501 Mound Road
Sterling Heights, MI 48310
lg@jetspizza.com
Secondary Contact
Katrina Price
Director of Operations
37501 Mound Road
Sterling Heights, MI 48310
kp@jetspizza.com
Chief Executive
Jason Povlich
37501 Mound Road
Sterling Heights, MI 48310
jp@jetspizza.com
Jet’s Pizza customer service policies
What is Jet's Pizza's privacy policy?
Jet’s Pizza’s privacy policy describes how the company collects, uses and protects personal information. It outlines how customer data are used for processing orders, managing accounts and for marketing purposes.
What are Jet's Pizza's terms of use?
Jet’s Pizza’s terms of use set forth the conditions for using the company’s services, including placing orders, managing accounts and handling personal information.
What is Jet's Pizza's accessibility statement?
Jet’s Pizza’s accessibility statement describes the measures the company takes to ensure that its website and online services are accessible to all customers, including those with disabilities.
Jet’s Pizza self-service links
How do I create a Jet’s Pizza account?
Visit the website, select “Sign Up,” and follow the prompts to create an account, save delivery details and track orders.
How do I manage my Jet’s Pizza account?
Visit the website and log in to your account to update personal information, delivery details and payment methods.
How can I check my gift card balance?
Visit the website to check balances via the gift card page or check at any participating Jet’s Pizza location.
How can I contact Jet's Pizza customer service?
Call (586) 268-5870.
Can I order online?
Yes, Jet’s Pizza allows its customers to place orders online through the website or mobile app.
How can I pay for my order?
Jet’s Pizza accepts credit/debit cards, cash and gift cards.
How to get professional help with your Jet's Pizza problem
If you need help with Jet's Pizza, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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