Jet.com
Jet.com is a privately held American e-commerce company headquartered in Hoboken, N.J.
What you need to know about Jet.com
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Jet.com
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Jet.com customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Secondary
Nathan Faust
Chief Operating Officer
Secondary
Liza Landsman
President
Chief Executive
Marc Lore
Chief Executive
Frequently asked questions about Jet.com
It is owned by Walmart.
Call (855) 538-4323 or email customerservice@jet.com.
Yes, you can find the online contact form here.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 9, 2016. Updated August 10, 2025.