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Jet.com Customer Service Contacts

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Jet.com is a privately held American e-commerce company headquartered in Hoboken, New Jersey, launched in July 2015.  It is owned by Walmart

Responsiveness rating

rating
3/5

https://jet.com/ often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Jet.com

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Jet.com

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

221 River St.
Hoboken, NJ 07030
http://www.jet.com

Phone Contacts

Customer Service: (855) 538-4323
Toll Free: (855) 538-4323

Email Contacts

[email protected]
[email protected]

Social Media Contacts

Facebook
Twitter

Customer support Twitter account

Executive Contacts

Primary Contact
Howard Sharpley
Head of Customer Care
221 River St.
Hoboken, NJ 07030
[email protected]

LinkedIn

Secondary Contact
Nathan Faust
Chief Operating Officer
221 River St.
Hoboken, NJ 07030
[email protected]

Liza Landsman
President
221 River St.
Hoboken, NJ 07030
[email protected]

Chief Executive
Marc Lore
221 River St.
Hoboken, NJ 07030
[email protected]

44677

This contact was published on January 9, 2016 and updated on June 14, 2023.