Japan Rail Pass

The Japan Rail Pass is a special travel pass for tourists that allows unlimited travel on Japan's trains, including the bullet trains, for a set number of days.

Telephone
Customer service : +34 93 547 88 66
Email
Mailing address
628 Hup Guan Street, Mondul 1
Kandal Village, Siem Reap City Siem Reap Privince, Cambodia
Website
jrailpass.com

What you need to know about Japan Rail Pass

We have not received any recent complaints about Japan Rail Pass.

How to resolve a problem with Japan Rail Pass

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Japan Rail Pass customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kentaro Takeda
Executive Vice President
Secondary
Shin Kaneko
Chairman
Chief Executive
Shunsuke Niwa
President

Frequently asked questions about Japan Rail Pass

Contact JR Pass customer service through its website by filling out a contact form. It also provides assistance via email at info@jrailpass.com.
Yes, the Japan Rail Pass is commonly referred to as the JR Pass. It is a convenient travel pass that offers unlimited travel on the JR network across Japan, including Shinkansen (bullet trains), limited express trains, and more.
The Japan Rail Pass itself is not managed by a single company or CEO, as it is a product offered by the Japan Railways Group (JR Group), which consists of several regional railway companies in Japan. Each of these companies, such as JR East, JR West, JR Central, JR Kyushu, JR Hokkaido, and JR Shikoku, operates independently and has its own management structure and CEO. So, there isn't a single CEO for the Japan Rail Pass; it is a collaborative offering from multiple JR companies.
The Japan Rail Pass (JR Pass) is a special travel pass available to foreign tourists visiting Japan. It provides unlimited access to Japan Railways (JR) trains as well as certain buses and ferries operated by JR. The pass is available in different durations (7, 14, or 21 days). The JR Pass is not available for purchase within Japan; it must be bought in advance from overseas or from select authorized sellers in Japan.

Outdated info? Report it here