The Japan Rail Pass is a special travel pass for tourists that allows unlimited travel on Japan’s trains, including the bullet trains, for a set number of days.
How to reach a person at Japan Rail Pass
Customer service: +34 93 547 88 66
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What you need to know about Japan Rail Pass
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Japan Rail Pass mailing address
628 Hup Guan Street
Mondul 1
Kandal Village, Siem Reap City Siem Reap Privince, Cambodia
Japan Rail Pass executive customer service contacts
Primary Contact
Kentaro Takeda
Executive Vice President
628 Hup Guan Street
Mondul 1
Kandal Village, Siem Reap City Siem Reap Privince, Cambodia
Kentaro.Takeda@japanrailpass.com
Secondary Contact
Shin Kaneko
Chairman
628 Hup Guan Street
Mondul 1
Kandal Village, Siem Reap City Siem Reap Privince, Cambodia
Shin.Kaneko@japanrailpass.com
Chief Executive
Shunsuke Niwa
President
628 Hup Guan Street
Mondul 1
Kandal Village, Siem Reap City Siem Reap Privince, Cambodia
Shunsuke.Niwa@japanrailpass.com
How do I contact JR Pass customer service?
Contact JR Pass customer service through its website by filling out a contact form. It also provides assistance via email at info@jrailpass.com.
Is Japan Rail Pass the same as JR Pass?
Yes, the Japan Rail Pass is commonly referred to as the JR Pass. It is a convenient travel pass that offers unlimited travel on the JR network across Japan, including Shinkansen (bullet trains), limited express trains, and more.
Who is the CEO Japan Rail Pass?
The Japan Rail Pass itself is not managed by a single company or CEO, as it is a product offered by the Japan Railways Group (JR Group), which consists of several regional railway companies in Japan. Each of these companies, such as JR East, JR West, JR Central, JR Kyushu, JR Hokkaido, and JR Shikoku, operates independently and has its own management structure and CEO.
So, there isn’t a single CEO for the Japan Rail Pass; it is a collaborative offering from multiple JR companies.
What is the Japan Rail Pass?
The Japan Rail Pass (JR Pass) is a special travel pass available to foreign tourists visiting Japan. It provides unlimited access to Japan Railways (JR) trains as well as certain buses and ferries operated by JR. The pass is available in different durations (7, 14, or 21 days). The JR Pass is not available for purchase within Japan; it must be bought in advance from overseas or from select authorized sellers in Japan.
How to get professional help with your Japan Rail Pass problem
If you need help with Japan Rail Pass, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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