If you need to contact Japan Airlines, you can reach it by email at jal_priority@ask.jal.co.jp.
If you need to make a reservation or get information about an award ticket, baggage, or lost and found items, it can assist you daily from 5 a.m. to 4 p.m. U.S. Pacific time.
If you have questions about the JAL Mileage Bank, its center is open from Monday to Friday between 9 a.m. and 4 p.m. U.S. Pacific time. It is closed on Saturdays, Sundays, and U.S. holidays.
For any inquiries related to the TOP FLYER LINE, its support team is available from Monday to Friday between 8 a.m. and 4 p.m. U.S. Pacific time. It is open on Saturdays, Sundays, and U.S. holidays from 8 a.m. to 3 p.m. U.S. Pacific time.
Travelers arriving in Japan do not need to provide proof of COVID-19 vaccination or negative test results.
Baggage allowances differ based on the class of service and route. Economy passengers on international flights are allowed one checked bag weighing up to 23 kg (50 lb).
Japan Airlines' headquarters are in Tokyo, Japan.
No. It is up to the passenger to decide whether or not to wear a mask.
When entering Japan, travelers must have a valid passport and may require a visa depending on their nationality.
No. Japan has recently eased COVID-19 restrictions for travelers.
Japan Airlines has a mobile app that allows passengers to manage bookings, check flight status, and access other travel-related information.
Japan Airlines offers in-flight entertainment screens for its passengers.
Yes. Japan Airlines provides a range of services, including various classes, in-flight meals, and amenities.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published October 24, 2015. Updated August 13, 2026.
