Japan Airlines is an airline headquartered in Tokyo.
How to reach a person at Japan Airlines
Customer service: (800) 525-3663
International: +81-3-6733-3062
Japan Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Japan Airlines
We receive many complaints about Japan Airlines. Japan Airlines did not give this passenger a seat assignment until the day of the flight. This passenger had to pay $8,250 to get home, due to Japan Airlines and British Airways code-sharing issues.
How to resolve a problem with Japan Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Japan Airlines mailing address
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa
Tokyo, Japan
Japan Airlines social media channels
Japan Airlines executive customer service contacts
Primary Contact
Tadashi FUJITA
General Manager, Domestic Passenger Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa
Tokyo, Japan
tadashi.fujita@jal.com
Secondary Contact
Yoshiharu UEKI
Representative Director, President
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa
Tokyo, Japan
yoshiharu.ueki@jal.com
Hiroyuki HIOKA
Executive Officer, General Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa
Tokyo, Japan
hiroyuki.hioka@jal.com
Chief Executive
Masaru ONISHI
Director, Chairman
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa
Tokyo, Japan
masaru.onishi@jal.com
Frequently asked questions about Japan Airlines
Yes, Japan Airlines has a live chat feature.
If you need to contact Japan Airlines, you can reach it by email at jal_priority@ask.jal.co.jp.
If you need to make a reservation or get information about an award ticket, baggage, or lost and found items, it can assist you daily from 5 a.m. to 4 p.m. U.S. Pacific time.
If you have questions about the JAL Mileage Bank, its center is open from Monday to Friday between 9 a.m. and 4 p.m. U.S. Pacific time. It is closed on Saturdays, Sundays, and U.S. holidays.
For any inquiries related to the TOP FLYER LINE, its support team is available from Monday to Friday between 8 a.m. and 4 p.m. U.S. Pacific time. It is open on Saturdays, Sundays, and U.S. holidays from 8 a.m. to 3 p.m. U.S. Pacific time.
Travelers arriving in Japan do not need to provide proof of COVID-19 vaccination or negative test results.
Baggage allowances differ based on the class of service and route. Economy passengers on international flights are allowed one checked bag weighing up to 23 kg (50 lb).
Japan Airlines’ headquarters are in Tokyo, Japan.
No. It is up to the passenger to decide whether or not to wear a mask.
When entering Japan, travelers must have a valid passport and may require a visa depending on their nationality.
No. Japan has recently eased COVID-19 restrictions for travelers.
Japan Airlines has a mobile app that allows passengers to manage bookings, check flight status, and access other travel-related information.
Japan Airlines offers in-flight entertainment screens for its passengers.
Yes. Japan Airlines provides a range of services, including various classes, in-flight meals, and amenities.
How to get professional help with your Japan Airlines problem
If you need help with Japan Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
