Japan Airlines

Japan Airlines Co., Ltd. (JAL) is the second largest airline by fleet in Japan and is headquartered in Shinagawa, Tokyo, Japan.  Japan Airlines has main hubs in Tokyo as well as Osaka.  JAL group companies include Japan Airlines, J-Air, JAL Express, Japan Air Commuter, Japan Transocean Air, and Ryukyu Air Commuter, as well as JAL Cargo for cargo and mail services.

Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan

Phone Contacts

Customer Service: (800) JAL-FONE (525-3663)
International: +81 (3) 6733-3062

Additional phone numbers

Email Contacts

Contact Us form

Customer Service Resources


Also containing information for English-speaking travelers, this page has phone contact information for the following: Information & Reservations, Priority & Guest reservations (disabled, hearing-impaired), Smile Support desk, JAL Family Club, JAL Credit Card, JAL Gift Card Center, Comments, and Award Reservation Desks for various smaller associated airlines.

Global contact page


Customer Service US:
US Customer Service & Support Center
300 Continental Boulevard, Suite 401
El Segundo, CA 90245

Travel support page

Social Media Contacts


Executive Contacts

Primary Contact
Tadashi FUJITA
General Manager, Domestic Passenger Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]

Secondary Contact
Yoshiharu UEKI
Representative Director, President
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]

Hiroyuki HIOKA
Executive Officer, General Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]

Chief Executive
Director, Chairman
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]

What others have to say about Japan Airlines


Last updated: April 28, 2020.

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