Japan Airlines Customer Service Contact Support Via Phone Email Exec Contacts

Japan Airlines Co., Ltd. (JAL) is the second largest airline by fleet in Japan and is headquartered in Shinagawa, Tokyo, Japan. Japan Airlines has main hubs in Tokyo as well as Osaka. JAL group companies include Japan Airlines, J-Air, JAL Express, Japan Air Commuter, Japan Transocean Air, and Ryukyu Air Commuter, as well as JAL Cargo for cargo and mail services.

Responsiveness rating

3/5

Japan Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Japan Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Japan Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
https://www.jal.com/

Phone Contacts

Customer Service: (800) JAL-FONE (525-3663)
International: +81 (3) 6733-3062

Additional phone numbers

Email Contacts

Customer Service Resources

https://www.jal.co.jp/jp/en/information/

Also containing information for English-speaking travelers, this page has phone contact information for the following: Information & Reservations, Priority & Guest reservations (disabled, hearing-impaired), Smile Support desk, JAL Family Club, JAL Credit Card, JAL Gift Card Center, Comments, and Award Reservation Desks for various smaller associated airlines.

Global contact page

FAQ

Customer Service US:
US Customer Service & Support Center
300 Continental Boulevard, Suite 401
El Segundo, CA 90245

Travel support page

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Tadashi FUJITA
General Manager, Domestic Passenger Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]

Secondary Contact
Yoshiharu UEKI
Representative Director, President
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]

Hiroyuki HIOKA
Executive Officer, General Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]

Chief Executive
Masaru ONISHI
Director, Chairman
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]