Japan Airlines Customer Service Contacts

make a correction

Japan Airlines Co., Ltd. (JAL) is the second largest airline by fleet in Japan and is headquartered in Shinagawa, Tokyo, Japan.  Japan Airlines has main hubs in Tokyo as well as Osaka.  JAL group companies include Japan Airlines, J-Air, JAL Express, Japan Air Commuter, Japan Transocean Air, and Ryukyu Air Commuter, as well as JAL Cargo for cargo and mail services.

Responsiveness rating

rating
3/5

What you need to know about Japan Airlines

We receive many complaints about Japan Airlines. Japan Airlines did not give this passenger a seat assignment until the day of the flight. This passenger had to pay $8,250 to get home, due to Japan Airlines and British Airways codesharing issues.

How to resolve a problem with Japan Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
https://www.jal.com/


Phone Contacts

Customer Service: (800) JAL-FONE (525-3663)
International: +81 (3) 6733-3062


Customer Service Resources

https://www.jal.co.jp/jp/en/information/

Also containing information for English-speaking travelers, this page has phone contact information for the following: Information & Reservations, Priority & Guest reservations (disabled, hearing-impaired), Smile Support desk, JAL Family Club, JAL Credit Card, JAL Gift Card Center, Comments, and Award Reservation Desks for various smaller associated airlines.

FAQ

Customer Service US:
US Customer Service & Support Center
300 Continental Boulevard, Suite 401
El Segundo, CA 90245

Travel support page


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Tadashi FUJITA
General Manager, Domestic Passenger Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]

Secondary Contact
Yoshiharu UEKI
Representative Director, President
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]

Hiroyuki HIOKA
Executive Officer, General Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]

Chief Executive
Masaru ONISHI
Director, Chairman
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
[email protected]


What others have to say about Japan Airlines

http://www.airlinequality.com/airline-reviews/japan-airlines/

Related Posts