Japan Airlines

Japan Airlines Co., Ltd. (JAL) is the second largest airline by fleet in Japan and is headquartered in Shinagawa, Tokyo, Japan.  Japan Airlines has main hubs in Tokyo as well as Osaka.  JAL group companies include Japan Airlines, J-Air, JAL Express, Japan Air Commuter, Japan Transocean Air, and Ryukyu Air Commuter, as well as JAL Cargo for cargo and mail services.

Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
https://www.jal.com/

Phone Contacts

Customer Service: (800) JAL-FONE (525-3663)
International: +81 (3) 6733-3062

Additional phone numbers

Email Contacts

Contact Us form

Customer Service Resources

Contact page

Also containing information for English-speaking travelers, this page has phone contact information for the following: Information & Reservations, Priority & Guest reservations (disabled, hearing-impaired), Smile Support desk, JAL Family Club, JAL Credit Card, JAL Gift Card Center, Comments, and Award Reservation Desks for various smaller associated airlines.

Global contact page

FAQ

Customer Service US:
US Customer Service & Support Center
300 Continental Boulevard, Suite 401
El Segundo, CA 90245

Travel support page

Social Media Contacts

Facebook
Twitter
Google Plus

Executive Contacts

Primary Contact
Tadashi FUJITA
General Manager, Domestic Passenger Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
tadashi.fujita@jal.com

Secondary Contact
Yoshiharu UEKI
Representative Director, President
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
yoshiharu.ueki@jal.com

Hiroyuki HIOKA
Executive Officer, General Sales
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
hiroyuki.hioka@jal.com

Chief Executive
Masaru ONISHI
Director, Chairman
Nomura Real Estate Bldg., 2-4-11
Higashi-Shinagawa, Tokyo, Japan
masaru.onishi@jal.com

What others have to say about Japan Airlines

http://www.airlinequality.com/airline-reviews/japan-airlines/

Researched by Sebastien Almon and filed under .
Last updated: October 24, 2015.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolution. Do not simply write to the CEO. This could severely limit your ability to resolve your issue.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. If you detect any omissions, misstatements or errors, please contact us immediately.