Janie and Jack

Janie and Jack is a children's clothing brand that sells apparel and accessories for newborns through preteens.

Telephone
Main : (877) 449-8800
Email
Mailing address
659 31st Street
Manhattan Beach, CA 90266
Website
janieandjack.com

What you need to know about Janie and Jack

Customer service experiences with Janie and Jack can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Janie and Jack

Try self-service first

Use our proven resolution methods, or Janie and Jack’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Janie and Jack respond?

Phone support
Janie and Jack's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.

Janie and Jack's customer service is available from Monday through Saturday from 6 a.m. to 4 p.m. Pacific time.

Call Janie and Jack customer service at (877) 449-8800.
Email support
Janie and Jack's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.

Email Janie and Jack customer service at customer_service@janieandjack.com. 
Online contact form
 Janie and Jack doesn't have an online contact form.
Live chat support
Janie and Jack's customer service via live chat support is available from Monday through Saturday from 6 a.m. to 5 p.m. Pacific time.
Social media
 Janie and Jack is available on various social media platforms.

Here's how to reach Janie and Jack via social media.
Verified contacts

Janie and Jack customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
John Bancroft
Chief Digital Officer, Chief Marketing Officer
Secondary
Jeff Streader
Managing Partner
Chief Executive
Linda Heasley
Chief Executive

Janie and Jack customer service policies

Janie and Jack's privacy policy outlines the types of information collected from users, including data provided through website interactions, mobile applications, social media, and in-store visits. It details how this information is used, maintained, and shared, and specifies the rights users have regarding their personal data. The policy also addresses data security measures and provides contact information for privacy-related inquiries.

Janie and Jack loyalty program

Janie and Jack does not have a loyalty program.

Frequently asked questions about Janie and Jack

Janie and Jack is currently owned by Go Global Retail, a brand investment platform that acquired the children's clothing brand from Gap Inc. in 2021.
Call Janie and Jack at (877) 449-8800 or email customer_service@janieandjack.com.
Janie and Jack's customer service is available from Monday through Saturday from 6 a.m. to 4 p.m. Pacific time.

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