Janie and Jack Customer Service Contacts

Janie and Jack is a children’s clothing brand that sells apparel and accessories for newborns through preteens.

How to reach a person at Janie and Jack

Janie and Jack Responsiveness rating

rating
3/5

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What you need to know about Janie and Jack

Customer service experiences with Janie and Jack can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Janie and Jack customer service response times

Janie and Jack’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportJanie and Jack’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.

Janie and Jack’s customer service is available from Monday through Saturday from 6 a.m. to 4 p.m. Pacific time.

Call Janie and Jack customer service at (877) 449-8800.
Email supportJanie and Jack’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.

Email Janie and Jack customer service at customer_service@janieandjack.com
Online contact form Janie and Jack doesn’t have an online contact form.
Live chat supportJanie and Jack’s customer service via live chat support is available from Monday through Saturday from 6 a.m. to 5 p.m. Pacific time.
Social media Janie and Jack is available on various social media platforms.

Here’s how to reach Janie and Jack via social media.

How to resolve a problem with Janie and Jack

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Janie and Jack mailing address

659 31st Street
Manhattan Beach, CA 90266

Janie and Jack loyalty program

Janie and Jack does not have a loyalty program.

Janie and Jack social media channels

X


Janie and Jack executive customer service contacts

Primary Contact
John Bancroft
Chief Digital Officer, Chief Marketing Officer
659 31st Street
Manhattan Beach, CA 90266
john.bancroft@goglobalretail.com

LinkedIn

Secondary Contact
Jeff Streader
Managing Partner
659 31st Street
Manhattan Beach, CA 90266
jeff.streader@goglobalretail.com

LinkedIn

Chief Executive
Linda Heasley
659 31st Street
Manhattan Beach, CA 90266
linda.heasley@goglobalretail.com

LinkedIn

Janie and Jack customer service policies

What is Janie and Jack's privacy policy?

Janie and Jack’s privacy policy outlines the types of information collected from users, including data provided through website interactions, mobile applications, social media, and in-store visits. It details how this information is used, maintained, and shared, and specifies the rights users have regarding their personal data. The policy also addresses data security measures and provides contact information for privacy-related inquiries.

What are Janie and Jack's terms of use?

Janie and Jack’s terms of use govern the use of the website and services. The agreement includes an arbitration clause requiring most disputes to be resolved through binding arbitration under the American Arbitration Association’s Consumer Arbitration Rules. Both parties waive the right to jury trials and class actions. The terms also outline limitations on liability, user responsibilities, and conditions for using the site.

How can I track my order?

Visit the order tracking page. Enter your order number and billing ZIP code to view the current status and shipping details.

How can I find a store?

Visit the store locator and enter your city, state, or ZIP code to view nearby locations and store details.

Frequently asked questions about Janie and Jack

Who owns Janie and Jack?

Janie and Jack is currently owned by Go Global Retail, a brand investment platform that acquired the children’s clothing brand from Gap Inc. in 2021.

How can I contact Janie and Jack's customer service?

Call Janie and Jack at (877) 449-8800 or email customer_service@janieandjack.com.

When can I contact Janie and Jack customer service?

Janie and Jack’s customer service is available from Monday through Saturday from 6 a.m. to 4 p.m. Pacific time.

How to get professional help with your Janie and Jack problem

If you need help with Janie and Jack, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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