Janie and Jack is a children’s clothing brand that sells apparel and accessories for newborns through preteens.
What you need to know about Janie and Jack
Customer service experiences with Janie and Jack can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Janie and Jack’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Janie and Jack with our insider guide or through our executive contacts.
- Janie and Jack’s customer service policies are standard. Here are our frequently asked questions about Janie and Jack.
Janie and Jack customer service response times
Janie and Jack’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Janie and Jack’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. Janie and Jack’s customer service is available from Monday through Saturday from 6 a.m. to 4 p.m. Pacific time. Call Janie and Jack customer service at (877) 449-8800. |
Email support | Janie and Jack’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. Email Janie and Jack customer service at customer_service@janieandjack.com. |
Online contact form | Janie and Jack doesn’t have an online contact form. |
Live chat support | Janie and Jack’s customer service via live chat support is available from Monday through Saturday from 6 a.m. to 5 p.m. Pacific time. |
Social media | Janie and Jack is available on various social media platforms. Here’s how to reach Janie and Jack via social media. |
How to resolve a problem with Janie and Jack
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Janie and Jack mailing address
659 31st Street
Manhattan Beach, CA 90266
Janie and Jack executive customer service contacts
Primary Contact
John Bancroft
Chief Digital Officer, Chief Marketing Officer
659 31st Street
Manhattan Beach, CA 90266
john.bancroft@goglobalretail.com
Secondary Contact
Jeff Streader
Managing Partner
659 31st Street
Manhattan Beach, CA 90266
jeff.streader@goglobalretail.com
Chief Executive
Linda Heasley
659 31st Street
Manhattan Beach, CA 90266
linda.heasley@goglobalretail.com
Who owns Janie and Jack?
Janie and Jack is currently owned by Go Global Retail, a brand investment platform that acquired the children’s clothing brand from Gap Inc. in 2021.
How can I contact Janie and Jack's customer service?
Call Janie and Jack at (877) 449-8800 or email customer_service@janieandjack.com.
When can I contact Janie and Jack customer service?
Janie and Jack’s customer service is available from Monday through Saturday from 6 a.m. to 4 p.m. Pacific time.
How to get professional help with your Janie and Jack problem
If you need help with Janie and Jack, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.