Jakks Store designs and manufactures children’s products, including action figures, dolls, role-playing toys, and other licensed merchandise.
Jakks Store Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Jakks Store
What you need to know about Jakks Store
The company responds to most customer complaints in a satisfactory manner.
- Jakks Store’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Jakks Store with our insider guide or through its executive contacts.
- Jakks Store’s customer service policies are standard. Here are our frequently asked questions about Jakks Store.
Jakks Store customer service response times
Jakks Store’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 7:30 a.m. to 4 p.m. Pacific time, excluding holidays. Call customer service at (909) 594-7771. |
| Email support | Jakks Store’s customer service email response times may vary depending on the volume of inquiries. The company responds to all messages within 1 to 2 business days, Monday through Friday, from 7:30 a.m. to 4:00 p.m. Pacific time. Email Jakks Store at consumer@jakks.net. |
| Live chat | Jakks Store does not offer a live chat feature on its website. |
| Social media | Jakks Store is active on social media platforms such as Facebook, Instagram, X, and YouTube, where the company engages with customers and shares updates on new products and promotions. |
| Help center/FAQ | Jakks Store’s help center/FAQ provides answers to common questions regarding products, orders, shipping, and returns. |
How to resolve a problem with Jakks Store
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Jakks Store mailing address
21749 Baker Parkway
Walnut, CA 91789
Jakks Store executive customer service contacts
Primary Contact
Jennifer Hesketh
Vice President Operations
21749 Baker Parkway
Walnut, CA 91789
jhesketh@jakks.com
Secondary Contact
Eric Foltz
Senior Vice President of Operations
21749 Baker Parkway
Walnut, CA 91789
ericf@jakks.com
Chief Executive
Stephen Berman
21749 Baker Parkway
Walnut, CA 91789
stephenb@jakks.com
What is the relationship between Jakks Store and Jakks Pacific?
Jakks Pacific is the parent company of Jakks Store. Jakks Store is the direct-to-consumer retail platform, where customers can purchase Jakks Pacific products.
How can I contact Jakks Store customer service?
Call (909) 594-7771 or email consumer@jakks.net.
What payment methods does Jakks Store accept?
Jakks Store accepts PayPal and major credit cards, including Visa, MasterCard, American Express, and Discover, for online purchases.
How to get professional help with your Jakks Store problem
If you need help with Jakks Store, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.