Jakks Store

Jakks Store designs and manufactures children's products, including action figures, dolls, role-playing toys, and other licensed merchandise.

Telephone
Customer service : (909) 594-7771
Mailing address
21749 Baker Parkway
Walnut, CA 91789
Website
jakksstore.com

What you need to know about Jakks Store

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Jakks Store

Try self-service first

Use our proven resolution methods, or Jakks Store’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Jakks Store respond?

Phone support
Representatives are available Monday through Friday from 7:30 a.m. to 4 p.m. Pacific time, excluding holidays.
 
Call customer service at (909) 594-7771
Email support
Jakks Store's customer service email response times may vary depending on the volume of inquiries. The company responds to all messages within 1 to 2 business days, Monday through Friday, from 7:30 a.m. to 4:00 p.m. Pacific time.

Email Jakks Store at consumer@jakks.net.
Live chat
​Jakks Store does not offer a live chat feature on its website.
Social media
Jakks Store is active on social media platforms such as Facebook, Instagram, X, and YouTube, where the company engages with customers and shares updates on new products and promotions.
Help center/FAQ
Jakks Store's help center/FAQ provides answers to common questions regarding products, orders, shipping, and returns.
Verified contacts

Jakks Store customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jennifer Hesketh
Vice President Operations
Secondary
Eric Foltz
Senior Vice President of Operations
Chief Executive
Stephen Berman
Chief Executive

Jakks Store customer service policies

Jakks Store's privacy policy describes how the company collects, uses, and protects personal information provided by customers.  It details the types of information gathered, such as personal details, payment information, and browsing activity.

Jakks Store loyalty program

Jakks Store does not offer a loyalty program.

Frequently asked questions about Jakks Store

Jakks Pacific is the parent company of Jakks Store. Jakks Store is the direct-to-consumer retail platform, where customers can purchase Jakks Pacific products.
Jakks Store accepts PayPal and major credit cards, including Visa, MasterCard, American Express, and Discover, for online purchases.

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