Jack Black is a skincare and grooming brand that offers a range of products for men, including facial care, body care, shaving essentials, and fragrances.
What you need to know about Jack Black
Customer service experiences with Jack Black can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Jack Black’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Jack Black with our insider guide or through our executive contacts.
- Jack Black’s customer service policies are standard. Here are our frequently asked questions about Jack Black.
Jack Black customer service response times
Jack Black’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | For immediate assistance, especially regarding damaged shipments, you can contact the customer service at (877) 766-3388. |
Email support | For general inquiries, you can reach out via email at customerservice@getjackblack.com. The company states they will respond “as soon as possible,” though specific response times are not provided. |
Live chat support | Jack Black doesn’t offer live support chat. |
Online contact form | Responses to Jack Black’s online contact form can take up to 48 hours, depending on the inquiry. |
Social media support | Jack Black is active on social media platforms such as Instagram, Facebook and X. Response usually takes 1 to 3 days. |
How to resolve a problem with Jack Black
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Company mailing address
Edgewell Consumer Affairs
5901 West Side Avenue
Suite 400
North Bergen, NJ 07047
Jack Black executive customer service contacts
Primary Contact
Amy Knight
Vice President, Global Sustainability
Edgewell Consumer Affairs
5901 West Side Avenue
Suite 400
North Bergen, NJ 07047
amy.knight@edgewell.com
Secondary Contact
Daniel Sullivan
Chief Operating Officer
Edgewell Consumer Affairs
5901 West Side Avenue
Suite 400
North Bergen, NJ 07047
daniel.sullivan@edgewell.com
Chief Executive
Rod Little
Edgewell Consumer Affairs
5901 West Side Avenue
Suite 400
North Bergen, NJ 07047
rod.little@edgewell.com
Who owns Jack Black?
How can I contact Jack Black customer service?
Call Jack Black customer service at (877) 766-3388 or email customerservice@getjackblack.com.
When can I contact Jack Black customer service?
Monday to Friday 9 a.m. to 5 p.m. Eastern time.
How to get professional help with your Jack Black problem
If you need help with Jack Black, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.