Jack Black Customer Service Contacts

Jack Black is a skincare and grooming brand that offers a range of products for men, including facial care, body care, shaving essentials, and fragrances.

How to reach a person at Jack Black

Jack Black Responsiveness rating

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3/5

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What you need to know about Jack Black

Customer service experiences with Jack Black can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Jack Black customer service response times

Jack Black’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportFor immediate assistance, especially regarding damaged shipments, you can contact the customer service at (877) 766-3388.  
Email supportFor general inquiries, you can reach out via email at customerservice@getjackblack.com. The company states they will respond “as soon as possible,” though specific response times are not provided.  
Live chat supportJack Black doesn’t offer live support chat.  
Online contact formResponses to Jack Black’s online contact form can take up to 48 hours, depending on the inquiry.  
Social media supportJack Black is active on social media platforms such as Instagram, Facebook and X. Response usually takes 1 to 3 days.

How to resolve a problem with Jack Black

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Company mailing address

Edgewell Consumer Affairs
5901 West Side Avenue
Suite 400
North Bergen, NJ 07047

Jack Black loyalty program

Jack Black does not offer a loyalty program.

Jack Black social media channels

X


Jack Black executive customer service contacts

Primary Contact
Amy Knight
Vice President, Global Sustainability
Edgewell Consumer Affairs
5901 West Side Avenue
Suite 400
North Bergen, NJ 07047
amy.knight@edgewell.com

LinkedIn

Secondary Contact
Daniel Sullivan
Chief Operating Officer
Edgewell Consumer Affairs
5901 West Side Avenue
Suite 400
North Bergen, NJ 07047
daniel.sullivan@edgewell.com

LinkedIn

Chief Executive
Rod Little
Edgewell Consumer Affairs
5901 West Side Avenue
Suite 400
North Bergen, NJ 07047
rod.little@edgewell.com

Jack Black customer service policies

What is Jack Black's privacy policy?

Jack Black’s privacy policy outlines how Edgewell Personal Care and its affiliates collect, use, store, and process personal data when you interact with the websites. The company acts as data controllers, determining the purposes and methods of data handling. The types of data collected include account details (username, password), contact information (name, email, postal address, phone numbers), navigation data (IP address, cookies, analytics), professional data (company name, title), professional experience (CV, qualifications), shopping details (shipping address, payment information), and any voluntary contributions you provide. This information is used to facilitate communication, improve website functionality, process transactions, and enhance user experience. The policy emphasizes transparency and provides contact information for users to reach out with privacy-related inquiries.

What is Jack Black's terms of use?

Jack Black’s terms of use outline the rules and guidelines for using the website. The policy covers user obligations, including providing accurate information and maintaining the confidentiality of account details. It specifies that users must not misuse the site, engage in illegal activities, or violate intellectual property rights. The terms also address mobile features, electronic communication, and compliance with applicable laws. Furthermore, users must comply with privacy policies and avoid unauthorized access. Any misuse or violations may result in the termination of access to the website and services.

What is Jack Black's terms of sale?

Jack Black’s terms of sale outline key conditions for purchasing from the site. Orders can only be placed from the contiguous U.S. and must be for personal use, not resale. Prices and availability are subject to change, and orders may be declined or modified based on credit verification. Jack Black accepts various payment methods and shipping is limited to certain regions. The company does not accept returns but offers assistance for unsatisfied customers within 30 days.

How does Jack Black's auto replenishment work?

Jack Black’s Auto Replenishment program offers a convenient way to receive your favorite products regularly. Key features include:
  • Discounts:
    • 10% off your first auto-replenishment order.
    • 7% off all subsequent recurring orders.
  • Free shipping: Every auto-replenishment order ships for free.
  • Deluxe samples: Each shipment includes deluxe samples.
  • Special gifts: Occasional special gifts are provided.

How it works:

  1. Select products: Choose your preferred Jack Black products on the product page or during checkout.
  2. Set schedule: Pick a delivery frequency that suits your needs.
  3. Receive shipments: Enjoy discounts, free shipping, deluxe samples, and special gifts with each order.

You can manage your auto-replenishment preferences through your Jack Black account, including adjusting products and delivery schedules. Email reminders are sent before each shipment, and you can cancel any order up to 24 hours before the next scheduled date.

What is Jack Black's return policy?

  • Jack Black accepts returns within 30 days of purchase.
  • Items must be unused and in original packaging.
  • To initiate a return, contact customer service.
  • Refunds are issued to the original payment method.
  • Customers are responsible for return shipping costs unless the product is defective.

What is Jack Black's shipping policy?

  • Jack Black offers standard shipping within the U.S. and international shipping to select countries.
  • Shipping costs depend on the order total and destination.
  • Orders are typically processed within 1–2 business days.
  • Expedited shipping options are available at checkout.
  • Delivery times may vary based on location.
  • Orders over a certain amount may qualify for free standard shipping.
Frequently asked questions about Jack Black

Who owns Jack Black?

Jack Black was founded in 2000 by Curran Dandurand, Jeff Dandurand, and Emily Dalton, was acquired by Edgewell Personal Care in 2018.

How can I contact Jack Black customer service?

Call Jack Black customer service at (877) 766-3388 or email customerservice@getjackblack.com.

When can I contact Jack Black customer service?

Monday to Friday 9 a.m. to 5 p.m. Eastern time.

How to get professional help with your Jack Black problem

If you need help with Jack Black, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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