Jack Black is a skincare and grooming brand that offers a range of products for men, including facial care, body care, shaving essentials, and fragrances.
For immediate assistance, especially regarding damaged shipments, you can contact the customer service at (877) 766-3388.
Email support
For general inquiries, you can reach out via email at customerservice@getjackblack.com. The company states they will respond "as soon as possible," though specific response times are not provided.
Live chat support
Jack Black doesn’t offer live support chat.
Online contact form
Responses to Jack Black's online contact form can take up to 48 hours, depending on the inquiry.
Social media support
Jack Black is active on social media platforms such as Instagram, Facebook and X. Response usually takes 1 to 3 days.
Jack Black's Auto Replenishment program offers a convenient way to receive your favorite products regularly. Key features include: Discounts: 10% off your first auto-replenishment order. 7% off all subsequent recurring orders. Free shipping: Every auto-replenishment order ships for free. Deluxe samples: Each shipment includes deluxe samples. Special gifts: Occasional special gifts are provided. How it works: Select products: Choose your preferred Jack Black products on the product page or during checkout. Set schedule: Pick a delivery frequency that suits your needs. Receive shipments: Enjoy discounts, free shipping, deluxe samples, and special gifts with each order. You can manage your auto-replenishment preferences through your Jack Black account, including adjusting products and delivery schedules. Email reminders are sent before each shipment, and you can cancel any order up to 24 hours before the next scheduled date.
Jack Black customer service policies
Jack Black's privacy policy outlines how Edgewell Personal Care and its affiliates collect, use, store, and process personal data when you interact with the websites. The company acts as data controllers, determining the purposes and methods of data handling. The types of data collected include account details (username, password), contact information (name, email, postal address, phone numbers), navigation data (IP address, cookies, analytics), professional data (company name, title), professional experience (CV, qualifications), shopping details (shipping address, payment information), and any voluntary contributions you provide. This information is used to facilitate communication, improve website functionality, process transactions, and enhance user experience. The policy emphasizes transparency and provides contact information for users to reach out with privacy-related inquiries.
Jack Black loyalty program
Jack Black does not offer a loyalty program.
Frequently asked questions about Jack Black
Jack Black was founded in 2000 by Curran Dandurand, Jeff Dandurand, and Emily Dalton, was acquired by Edgewell Personal Care in 2018.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 24, 2025. Updated January 24, 2025.
