J.C. Penney Customer Service Contacts

J.C. Penney Company, Inc., doing business as JCPenney (JCP and formerly Penney’s), is a chain of American mid-range department stores based in Plano, Texas. The company operates department stores in the mainland U.S. and Puerto Rico.

How to reach a person at J.C. Penney

J.C. Penney Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about J.C. Penney

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with J.C. Penney

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

J.C. Penney mailing address

6501 Legacy Parkway
Plano, TX 75024

J.C. Penney social media channels


J.C. Penney executive customer service contacts

Primary Contact
Mary Boggs
Customer Care Center Manager
6501 Legacy Parkway
Plano, TX 75024
[email protected]
(972) 431-1000

Secondary Contact
Kara Johnson
Sr. Manager Corporate Customer Care
6501 Legacy Parkway
Plano, TX 75024
[email protected]
(972) 431-1000

Katie Mullen
Chief Customer Officer
6501 Legacy Parkway
Plano, TX 75024
[email protected]

Chief Executive
Marc Rosen
6501 Legacy Parkway
Plano, TX 75024
[email protected]
(972) 431-1000

Frequently asked questions about J.C. Penney

How can I contact J.C. Penney customer service?

J.C. Penney customer support is available by phone at (800) 322-1189.

What is J.C. Penney’s customer service email address?

J.C. Penney’s email address is [email protected].

What are J.C. Penney’s customer service hours?

J.C. Penney’s customer service is available from Saturday to Friday from 10:00 a.m. to 9:00 p.m. and Sunday from noon to 7:00 p.m.

How do I close my J.C. Penney account?

You can cancel your J.C. Penney credit card either online or over the phone at (800) 542-0800. To cancel your card online, log in to your account and go the “services” tab.

How do I get a refund from J.C. Penney?

The quickest method to receive a refund from J.C. Penney is to go to the store to return the merchandise with the receipt. If paid in cash, the refund is instant, or if paid for using a credit card, debit card, or gift card, the money is credited to the method used for payment.

Where is J.C. Penney’s customer service chat support?

You can click on the chatbot on the right-hand corner of the J.C. Penney website.

How do I change or modify a J.C. Penney service?

Change your plan online.

  1. Navigate to My J.C. Penney on J.C. Penney’s website.
  2. Click on ACCOUNT.
  3. Select your current plan.
  4. Click Manage my Plan.
  5. Follow the prompts to select a new plan and confirm your selection.

What is J.C. Penney’s customer service phone number for international customers?

J.C. Penney’s customer service phone number for international customers is +1-505-998-3793.

How do I file a complaint with J.C. Penney customer service?

You can file a complaint with J.C. Penney customer service by calling their customer service at (800) 937-8997.

What others have to say about J.C. Penney

In 2014 the Customer Service Scoreboard gave it a rating of 52.83 out of 200.  For example, out of 350 customer comments, 303 were negative.

How to get professional help with your J.C. Penney problem

If you need help with J.C. Penney, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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