J.C. Penney Company, Inc., doing business as JCPenney (JCP and formerly Penney’s for short), is a chain of American mid-range department stores based in Plano, Texas. The company operates 1,060 department stores in 49 U.S. states and Puerto Rico.
Responsiveness rating
What you need to know about J.C. Penney
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with J.C. Penney
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
6501 Legacy Parkway
Plano, TX 75024
https://www.jcpenney.com/
Phone Contacts
Main: (972) 431-1000
Customer Service: (800) 221-0827
Toll Free: (800) 322-1189
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Mary Boggs
Customer Care Centre Manager
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000
[email protected]
Secondary Contact
Kara Johnson
Sr. Manager Corporate Customer Care
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000
[email protected]
Katie Mullen
Chief Customer Officer
6501 Legacy Parkway
Plano, TX 75024
[email protected]
Chief Executive
Marc Rosen
CEO
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000
[email protected]
What others have to say about J.C. Penney
In 2014 the Customer Service Scoreboard gave them a rating of 52.83 out of 200. E.g., out of 350 customer comments, 303 were negative.
This contact was published on December 7, 2015 and updated on November 2, 2023.