J.C. Penney

J.C. Penney Company, Inc., doing business as JCPenney (JCP and formerly Penney’s for short), is a chain of American mid-range department stores based in Plano, Texas. The company operates 1,060 department stores in 49 U.S. states and Puerto Rico.

6501 Legacy Parkway
Plano, TX 75024
https://www.jcpenney.com/


Phone Contacts

Main: (972) 431-1000
Customer Service: (800) 221-0827
Toll Free: (800) 322-1189


Email Contacts

[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Mary Boggs
Customer Care Centre Manager
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000
[email protected]

Secondary Contact
Kara Johnson
Sr. Manager Corporate Customer Care
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000
[email protected]

Shawn Gensch
EVP, Chief Customer Officer
6501 Legacy Parkway
Plano, TX 75024
[email protected]

Chief Executive
Jill Soltau
CEO
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000
[email protected]


What others have to say about J.C. Penney

In 2014 the Customer Service Scoreboard gave them a rating of 52.83 out of 200.  E.g., out of 350 customer comments, 303 were negative.


Last updated: June 28, 2020.