J.C. Penney Company, doing business as JCPenney (JCP and formerly Penney’s), is a chain of American mid-range department stores based in Plano, Texas. The company operates department stores in the mainland U.S. and Puerto Rico.
J.C. Penney Responsiveness rating
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What you need to know about J.C. Penney
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with J.C. Penney
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.J.C. Penney mailing address
6501 Legacy Parkway
Plano, TX 75024
J.C. Penney social media channels
J.C. Penney executive customer service contacts
Primary Contact
Kara Johnson
Sr. Manager Corporate Customer Care
6501 Legacy Parkway
Plano, TX 75024
kjohn581@jcp.com
Secondary Contact
Katie Mullen
Chief Customer Officer
6501 Legacy Parkway
Plano, TX 75024
kemullen@jcp.com
Chief Executive
Marc Rosen
CEO
6501 Legacy Parkway
Plano, TX 75024
marc.rosen@jcp.com
How can I contact J.C. Penney customer service?
J.C. Penney customer support is available by phone at (972) 431-1000
What is J.C. Penney’s customer service email address?
J.C. Penney’s email address is support@jcp.com.
What are J.C. Penney’s customer service hours?
J.C. Penney’s customer service is available from Saturday to Friday from 10:00 a.m. to 9:00 p.m. and Sunday from noon to 7:00 p.m.
How do I close my J.C. Penney account?
You can cancel your J.C. Penney credit card either online or over the phone at (972) 431-1000. To cancel your card online, log in to your account and go the “services” tab.
How do I get a refund from J.C. Penney?
The quickest method to receive a refund from J.C. Penney is to go to the store to return the merchandise with the receipt. If paid in cash, the refund is instant, or if paid for using a credit card, debit card, or gift card, the money is credited to the method used for payment.
Where is J.C. Penney’s customer service chat support?
You can click on the chatbot on the right-hand corner of the J.C. Penney website.
How do I change or modify a J.C. Penney service?
Change your plan online.
- Navigate to My J.C. Penney on J.C. Penney’s website.
- Click on account.
- Select your current plan.
- Click manage my plan.
- Follow the prompts to select a new plan and confirm your selection.
What is J.C. Penney’s customer service phone number for international customers?
J.C. Penney’s customer service phone number for international customers is +1-505-998-3793.
How do I file a complaint with J.C. Penney customer service?
You can file a complaint with J.C. Penney customer service by calling customer service at (972) 431-1000.
How to get professional help with your J.C. Penney problem
If you need help with J.C. Penney, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.