J.C. Penney

J.C. Penney Company, Inc., doing business as JCPenney (JCP and formerly Penney’s for short), is a chain of American mid-range department stores based in Plano, Texas. The company operates 1,060 department stores in 49 U.S. states and Puerto Rico.



6501 Legacy Parkway
Plano, TX 75024

Phone Contacts

Main: (972) 431-1000
Customer Service: (800) 221-0827
Toll Free: (800) 322-1189

(800) 221-0827 is the corporate customer relations number.  Appears to be higher in the food chain than the standard customer service number, so probably a good way to escalate a complaint. The number is not published on any company website.

Email Contacts


A customer service representative advised that they “…no longer use email for customer complaints”.

Social Media Contacts


Executive Contacts

Primary Contact
Mary Boggs
Customer Relations Leader
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000

Secondary Contact
Kara Johnson
Sr. Manager Corporate Customer Care
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000

Chief Executive
Jill Soltau
6501 Legacy Parkway
Plano, TX 75024
(972) 431-1000

What others have to say about J.C. Penney

In 2014 the Customer Service Scoreboard gave them a rating of 52.83 out of 200.  E.g., out of 350 customer comments, 303 were negative.

Researched by John Galbraith and filed under .
Last updated: December 11, 2018.

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