JCPenney

JCPenney (legally Penney OpCo LLC) is an American department store chain founded in 1902 by James Cash Penney. It operates approximately 645 locations across the United States and Puerto Rico, primarily serving middle-income households with apparel, home goods, beauty, and lifestyle products. JCPenney is owned through Catalyst Brands LLC, a retail holding structure formed in 2025 following its combination with SPARC Group and backed by major real estate and investment partners.

Telephone
Main : (972) 431-1000
free : (800) 322-1189
Email
Mailing address
6501 Legacy Drive, Suite B-100
Plano, TX 75024
Website
jcpenney.com

What you need to know about JCPenney

JCPenney's customer service provides support for purchases, returns, account management, rewards inquiries, and store-related issues, available via phone, email, online chat, and social media.

How to resolve a problem with JCPenney

Try self-service first

Use our proven resolution methods, or JCPenney’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does JCPenney respond?

Phone supportToll-free:
Representatives are available Monday through Saturday from 7 a.m. to 11 p.m., and Sunday from 9 a.m. to 9 p.m. (all times Central). JCPenney typically responds within minutes during business hours.
Email supportsupport@jcp.com
Response times typically range from 1–3 business days.
Live chat
JCPenney offers a live chat feature, typically available 24 hours a day, 7 days a week, though it may be unavailable during high demand or outside business hours. Access it via the lower right corner of jcpenney.com.
Social media
JCPenney's customer service typically responds to social media inquiries within 24 to 48 hours. See social media channels below.
Help center/FAQ
JCPenney's help center offers immediate access to common answers about orders, returns, rewards, and more.
Verified contacts

JCPenney customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kara Johnson
Senior Manager, Customer Care
Secondary
Michelle DeMartini Wlazlo
Brand CEO, JCPenney
Secondary
Michelle Wlazlo
Brand CEO, JCPenney
Chief Executive
Marc Rosen
Chief Executive Officer, Catalyst Brands

JCPenney customer service policies

JCPenney’s privacy policy explains how the company collects, uses, shares, and protects customer information when you use its stores, website, mobile app, or related services.

JCPenney loyalty program

JCPenney offers the JCPenney Rewards and Credit Program, a free loyalty program launched in April 2024. Members earn CashPass points on qualifying purchases, with rewards issued as $10 CashPass Rewards upon reaching $200 in eligible spending. Members may also receive a $10 CashPass Reward for signing up and a $10 reward on their birthday, and rewards can typically be combined with other coupons.

Frequently asked questions about JCPenney

JCPenney customer support is available by phone at (972) 431-1000.
JCPenney’s email address is support@jcp.com.
To close a JCPenney online shopping account, sign in at jcpenney.com, open Account Settings, and choose the option to deactivate. To close a JCPenney credit card, call Synchrony Bank, the card issuer, at (800) 542-0800. JCPenney's main corporate line at (972) 431-1000 cannot process card closures.
The quickest method to receive a refund from JCPenney is to go to the store to return the merchandise with the receipt. If paid in cash, the refund is instant, or if paid for using a credit card, debit card, or gift card, the money is credited to the method used for payment.
You can click on the chatbot on the right-hand corner of the JCPenney website.
You can file a complaint with JCPenney customer service by calling customer service at (972) 431-1000.

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