Isotoner

Isotoner makes accessories such as gloves, slippers, and footwear.

Telephone
Main : (888) 593-1879
Mailing address
9655 International Blvd
Cincinnati, OH 45246
Website
isotoner.com

What you need to know about Isotoner

Customer service experiences with Isotoner can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Isotoner

Try self-service first

Use our proven resolution methods, or Isotoner’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Isotoner respond?

Phone support
Available Monday through Friday from 9 a.m. to 4 p.m. Eastern time.
Email supportcustomercare@isotoner.com
Usually replies within 24 to 48 hours, depending on inquiry complexity.
Live chat support
Isotoner does not offer live chat support, but you can send a message through the online contact form.
Social media
Response times can range from a few hours to a full business day.
Help center/FAQ
Instant access to FAQ, with self-service answers available at any time.
Verified contacts

Isotoner customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mary Hall
Customer Service Representative
Secondary
Kevin Crociata
Sr. VP, US Division
Chief Executive
Daniel Rajczak
Chief Executive

Isotoner customer service policies

Isotoner's privacy policy explains how personal information is collected, used, and shared through its website and services. This includes data provided by users (such as names, contact details, and payment information) and information collected automatically through cookies. The information is used to fulfill orders, provide customer support, personalize experiences, and conduct marketing. Isotoner may share data with third-party service providers and, in some cases, use it for targeted advertising. Users can opt out of certain data-sharing practices, including those defined as "sales" under applicable privacy laws, and may contact Isotoner with privacy-related inquiries.

Isotoner loyalty program

Isotoner offers a loyalty program called Cozy Perks, where customers earn points for purchases and activities, which can be redeemed for discounts and rewards. Joining The Comfort Club also gives a 30% discount on the first order and access to exclusive offers.

Frequently asked questions about Isotoner

As of June 2025, the Isotoner brand operates under the umbrella of Totes Isotoner Corporation, which was acquired in June 2024 by Marquee Brands, with Randa Apparel and Accessories (RAA) serving as the core operating partner.
Call Isotoner at (888) 593-1879 or email customercare@isotoner.com.
Isotoner is available Monday through Friday from 9 a.m. to 4 p.m. Eastern time.

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