Isotoner Customer Service

Isotoner makes accessories such as gloves, slippers, and footwear.

How to reach a person at Isotoner

Main: (888) 593-1879

customercare@isotoner.com

isotoner.com

Isotoner Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Isotoner

What you need to know about Isotoner

Customer service experiences with Isotoner can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Isotoner’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Isotoner with our insider guide or through our executive contacts.
Isotoner’s customer service policies are standard. Here are our frequently asked questions about Isotoner.

Isotoner customer service response times

Isotoner’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support (888) 593-1879	Available Monday through Friday from 9 a.m. to 4 p.m. Eastern time.
Email support customercare@isotoner.com	Usually replies within 24 to 48 hours, depending on inquiry complexity.
Live chat support	Isotoner does not offer live chat support, but you can send a message through the online contact form.
Social media	Response times can range from a few hours to a full business day.
Help center/FAQ	Instant access to FAQ, with self-service answers available at any time.

How to resolve a problem with Isotoner

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Isotoner mailing address

9655 International Blvd
Cincinnati, OH 45246

Isotoner loyalty program

Isotoner offers a loyalty program called Cozy Perks, where customers earn points for purchases and activities, which can be redeemed for discounts and rewards. Joining The Comfort Club also gives a 30% discount on the first order and access to exclusive offers.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Isotoner.

Isotoner executive customer service contacts

Primary Contact
Mary Hall
Customer Service Representative
9655 International Blvd
Cincinnati, OH 45246
Mary.Hall@isotoner.com

Secondary Contact
Kevin Crociata
Sr. VP, US Division
9655 International Blvd
Cincinnati, OH 45246
Kevin.Crociata@isotoner.com

Chief Executive
Daniel Rajczak
9655 International Blvd
Cincinnati, OH 45246
Daniel.Rajczak@isotoner.com

Isotoner customer service policies

What is Isotoner's privacy policy?

Isotoner’s privacy policy explains how personal information is collected, used, and shared through its website and services. This includes data provided by users (such as names, contact details, and payment information) and information collected automatically through cookies. The information is used to fulfill orders, provide customer support, personalize experiences, and conduct marketing. Isotoner may share data with third-party service providers and, in some cases, use it for targeted advertising. Users can opt out of certain data-sharing practices, including those defined as “sales” under applicable privacy laws, and may contact Isotoner with privacy-related inquiries.

What are Isotoner's terms of service?

Isotoner’s terms of service, effective January 30, 2024, govern the use of its website and services. By accessing the site or making a purchase, users agree to the stated terms, including age requirements and compliance with applicable laws. The terms outline user responsibilities, limitations of liability, and conditions for termination of service. Isotoner reserves the right to modify these terms at any time, with continued use of the site indicating acceptance of any changes. The agreement is governed by the laws of the United States.

Isotoner self-service links

How can I return or exchange a product?

To return or exchange a product, contact Isotoner customer care by email within 60 days of delivery with your order details, and see full instructions at isotoner.com/pages/returns-warranties.

How can I track my order?

To track an order from Isotoner, check your email for a shipping confirmation containing the tracking number. Use this number on the carrier’s website (such as FedEx, UPS, or USPS) to view the delivery status.

Frequently asked questions about Isotoner

Who owns Isotoner?

As of June 2025, the Isotoner brand operates under the umbrella of Totes Isotoner Corporation, which was acquired in June 2024 by Marquee Brands, with Randa Apparel and Accessories (RAA) serving as the core operating partner.

How can I contact Isotoner?

Call Isotoner at (888) 593-1879 or email customercare@isotoner.com.

When can I contact Isotoner customer service?

Isotoner is available Monday through Friday from 9 a.m. to 4 p.m. Eastern time.

How to get professional help with your Isotoner problem

If you need help with Isotoner, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

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