Irish Ferries
Irish Ferries operates ferry services between Ireland, the U.K., and continental Europe.
What you need to know about Irish Ferries
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Irish Ferries
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Irish Ferries customer service executives
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Secondary
Thomas Ephraim
COO
Chief Executive
Andrew Sheen
Vice President, Customer Service
Frequently asked questions about Irish Ferries
Call +353-818-300-400 or email info@irishferries.com.
You can book online via the Irish Ferries website, through its mobile app, by contacting customer service at +353-818-300-400, or by email to info@irishferries.com.
Yes. Call +353-818-300-400 or email info@irishferries.com.
Passengers need a valid ID, such as a passport or national ID card, and the booking confirmation or ticket for check-in. Requirements may vary depending on the route.
It is recommended to arrive at the port at least 60 minutes before the scheduled departure time. For vehicles, it is recommended to arrive 90 minutes before departure.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 3, 2024. Updated August 9, 2025.