Irish Ferries operates ferry services between Ireland, the U.K., and continental Europe.
How to reach a person at Irish Ferries
Main: +353-818-300-400
Irish Ferries Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Irish Ferries
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Irish Ferries
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Irish Ferries mailing address
Alexandra Road
Ferryport, Dublin 1 Eircode D01 W2F5
Irish Ferries executive customer service contacts
Primary Contact
Nicola Hammond
Customer Service Manager
Alexandra Road
Ferryport, Dublin 1 Eircode D01 W2F5
nicola.hammond@irishferries.com
Secondary Contact
Thomas Ephraim
COO
Alexandra Road
Ferryport, Dublin 1 Eircode D01 W2F5
thomas.ephraim@irishferries.com
Chief Executive
Andrew Sheen
Vice President, Customer Service
Alexandra Road
Ferryport, Dublin 1 Eircode D01 W2F5
andrew.sheen@irishferries.com
How can I contact Irish Ferries customer service?
Call +353-818-300-400 or email info@irishferries.com.
How do I make a booking with Irish Ferries?
You can book online via the Irish Ferries website, through its mobile app, by contacting customer service at +353-818-300-400, or by email to info@irishferries.com.
Can I change or cancel my booking?
Yes. Call +353-818-300-400 or email info@irishferries.com.
What documents do I need for check-in?
Passengers need a valid ID, such as a passport or national ID card, and the booking confirmation or ticket for check-in. Requirements may vary depending on the route.
How early should I arrive at the port before departure?
It is recommended to arrive at the port at least 60 minutes before the scheduled departure time. For vehicles, it is recommended to arrive 90 minutes before departure.
How to get professional help with your Irish Ferries problem
If you need help with Irish Ferries, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.