Interstate Moving & Storage is a Springfield, Virginia-based, family-owned moving company that offers residential and commercial moving services, freight forwarding and logistics, and global mobility services.
Interstate Responsiveness rating
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What you need to know about Interstate
Customer feedback on the service quality is mixed. Some clients have praised Interstate for its professionalism and efficiency. However, others have reported issues such as delays and unfulfilled promises.
- Interstate’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Interstate with our insider guide or through our executive contacts.
- Interstate’s customer service policies are standard. Here are our frequently asked questions about Interstate.
Interstate customer service response times
Interstate’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Interstate’s phone support is usually the quickest option for getting help. Call (800) 745-6683. |
| Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email contactus@invan.com. |
| Social media | Interstate is active on social media platforms like Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Interstate
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Interstate mailing address
5801 Rolling Road
Springfield, VA 22152
Interstate executive customer service contacts
Primary Contact
Margie Malloy
EVP, Quality Assurance and Customer Care
5801 Rolling Road
Springfield, VA 22152
margie.malloy@invan.com
(703) 226-3289
Secondary Contact
Mark Lundgren
VP and GM
5801 Rolling Road
Springfield, VA 22152
Mark.Lundgren@invan.com
(703) 226-3170
Chief Executive
Arthur Morrissette
5801 Rolling Road
Springfield, VA 22152
Bud.Morrissette@invan.com
(706) 226-3290
How can I contact Interstate customer service?
Call Interstate at (800) 745-6683 or email contactus@invan.com.
How does Interstate ensure the safety of my cargo during transit?
The company prioritizes safety by employing rigorous protocols, utilizing appropriate equipment, and having experienced professionals oversee every step of the cargo’s journey. The company also provides real-time tracking and proactive risk management to address any issues promptly.
What measures does Interstate take for customs compliance?
Interstate says that the team has extensive expertise in navigating international customs regulations. The team stays updated with the latest laws and procedures to ensure smooth customs clearance, minimizing the risk of delays. The team handles all documentation and compliance aspects, ensuring a hassle-free process for clients.
How to get professional help with your Interstate problem
If you need help with Interstate, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.