Interstate

Interstate Moving & Storage is a Springfield, Virginia-based, family-owned moving company that offers residential and commercial moving services, freight forwarding and logistics, and global mobility services.

Telephone
Main : (800) 745-6683
Email
Mailing address
5801 Rolling Road
Springfield, VA 22152
Website
moveinterstate.com

What you need to know about Interstate

Customer feedback on the service quality is mixed. Some clients have praised Interstate for its professionalism and efficiency. However, others have reported issues such as delays and unfulfilled promises.

How to resolve a problem with Interstate

Try self-service first

Use our proven resolution methods, or Interstate’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Interstate respond?

Phone support
Interstate's phone support is usually the quickest option for getting help. Call (800) 745-6683. 
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email contactus@invan.com.
Social media
Interstate is active on social media platforms like Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Interstate customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Margie Malloy
EVP, Quality Assurance and Customer Care
(703) 226-3289
Secondary
Mark Lundgren
VP and GM
(703) 226-3170
Chief Executive
Arthur Morrissette
(706) 226-3290

Interstate customer service policies

Interstate Moving & Storage's privacy policy outlines the company's practices regarding the collection, use, and protection of personal information. The company collects personal data such as names, contact details, and payment information to provide and improve its services. This information may be shared with third-party service providers to facilitate operations but is not sold to external parties. Interstate Moving & Storage implements security measures to protect personal data from unauthorized access. Users have the right to access, correct, or delete their personal information by contacting the company directly. The policy also details the use of cookies and similar technologies on its website to enhance user experience. For comprehensive details, please refer to the company's official privacy policy.

Interstate loyalty program

Interstate does not offer a traditional loyalty program.

Frequently asked questions about Interstate

Call Interstate at (800) 745-6683 or email contactus@invan.com.
The company prioritizes safety by employing rigorous protocols, utilizing appropriate equipment, and having experienced professionals oversee every step of the cargo's journey. The company also provides real-time tracking and proactive risk management to address any issues promptly.
Interstate says that the team has extensive expertise in navigating international customs regulations. The team stays updated with the latest laws and procedures to ensure smooth customs clearance, minimizing the risk of delays. The team handles all documentation and compliance aspects, ensuring a hassle-free process for clients.

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