International Van Lines Customer Service Contacts

International Van Lines is a moving company that provides both domestic and international relocation services, including packing, shipping, and storage.

How to reach a person at International Van Lines

Customer service: (754) 547-6333

International Van Lines Responsiveness rating

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3/5

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What you need to know about International Van Lines

International Van Lines offers comprehensive customer service with phone, email, and live chat support, though some customers report issues with responsiveness and pricing accuracy.

International Van Lines’ customer service response times

International Van Lines’ customer service response times on various platforms can vary based on the medium and the complexity of the inquiry:

  1. Phone support (Tel: (754) 547-6333): Customers can typically expect to reach a representative during business hours, though wait times may vary depending on call volume.
  2. Live chat: Live chat on the website generally offers quicker responses, with most inquiries being addressed in real-time, although some issues may take longer to resolve.
  3. Social media: On platforms like Facebook, Instagram, and Twitter, response times can vary widely. Some customers report fast replies within hours, while others experience delays, especially for more complex or non-urgent inquiries.

In general, response times are generally faster on live chat and social media for basic inquiries, but more complex issues (such as claims or pricing discrepancies) may take longer to address across all platforms.

How to resolve a problem with International Van Lines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

International Van Lines mailing address

3957 NW 12th Ave.
Carol, FL 33065

International Van Lines loyalty program

International Van Lines does not currently offer a formal loyalty program for repeat customers.

International Van Lines social media channels

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International Van Lines executive customer service contacts

Primary Contact
Jill Brauwerman
Customer Service Supervisor
3957 NW 126th Ave
Carol Springs, FL 33065
jill@internationalvanlines.com

Secondary Contact
Daisja Brinson
General Manager
3957 NW 126th Ave
Carol Springs, FL 33065
daisja@internationalvanlines.com

Alternative Contact
Josh Morales
President
3957 NW 126th Ave
Carol Springs, FL 33065
josh@internationalvanlines.com

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International Van Lines’ customer service policies

What do International Van Lines' terms and conditions cover?

International Van Lines’ terms and conditions outline the responsibilities of both the customer and the company, including details on pricing, insurance, liability, cancellation policies, and the handling of damages or delays during the move.

What do International Van Lines' international moving terms include?

International Van Lines’ international moving terms specify the customer’s responsibilities for customs documentation, shipping logistics, insurance coverage, and potential fees, while outlining the company’s liability for damages or delays during international transport.

What does International Van Lines' policy say about rights and responsibilities?

International Van Lines’ policy on rights and responsibilities outlines that customers are responsible for providing accurate information about their move, packing their belongings properly, and ensuring payment. The company is responsible for safely transporting goods, offering insurance options, and adhering to agreed-upon timelines, while disclaiming liability for damages caused by uncontrollable factors like weather or customs delays.

What is included in International Van Lines' checklist for long-distance moves?

International Van Lines’ checklist for long-distance moves includes tasks such as booking the move, creating an inventory of belongings, arranging packing materials, confirming insurance options, and ensuring all logistics for transportation and delivery are planned in advance.

What is the purpose of International Van Lines' self-help calculator?

International Van Lines’ self-help calculator allows customers to estimate moving costs based on the size of their move, distance, and additional services required.

What is International Van Lines' Export Consolidation service?

International Van Lines’ Export Consolidation service combines shipments from multiple customers into one container for international moves, helping to reduce shipping costs while ensuring proper handling and delivery.

Frequently asked questions about International Van Lines

How can I contact International Van Lines?

Call International Van Lines at (754) 547-6333.

How do I get a quote from International Van Lines?

Request a quote by visiting the website, filling out a form with details of your move (location, size, destination), or contacting customer service directly via phone at (754) 547-6333.

What should I do if my items are damaged or lost during the move?

Contact International Van Lines’ customer service at (754) 547-6333 to file a claim.

How to get professional help with your International Van Lines problem

If you need help with International Van Lines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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Average rating:  
 6 reviews
 by Vonda on Elliott Report

Shein sent me the wrong item i have to go through way to much to return because of there mistake and you cant speak to a person on the phone . I will be leaving as a customer.

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