International Travel Network Customer Service Contacts

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International Travel Network (ITN) has created efficient, technologically innovative, cost-effective resources that enable airlines worldwide to divest discounted fares and excess inventory.

Since foundation date 2004, the company has expanded its team to include more IT innovators and industry experts. These additions have been instrumental to ITN, as the company maximized ticketing capabilities and compliance monitoring standards to accommodate large inventory and smooth, speedy transactions.

In 2009, ITN re-launched its web presence with new features, services and advancements to improve upon current transaction options for airlines and travel agents. Developing unique technological and educational tools to deliver the latest innovations and valuable services to the industry, ITN enables airlines to sell a greater volume of discounted tickets to qualified, interested buyers with greater speed and efficiency.

Responsiveness rating


What you need to know about International Travel Network

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with International Travel Network

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

ITN is the parent company of ASAP Tickets and

We strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder.  Please allow each contact at least a week to respond before moving up to the next level.  Please do not go directly to the CEO until you have gone through each of the steps.


1000 N West Street
Wilmington, DE 19801

Phone Contacts

Main: 1-415-840-0207
Customer Service: +1-800-981-0805
Toll Free: 1-800-981-0805

Email Contacts

[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Genadij Pugachov
Chief Operating Officer
1000 N West Street
Wilmington, DE 19801
[email protected]

Chief Executive
Peter Vazan
Chief Executive Officer, Travel Management Group
1000 N West Street
Wilmington, DE 19801
[email protected]

What others have to say about International Travel Network - ITN

International Travel Network has received 4.79 out of 5 stars based on 114 Customer Reviews and a BBB Rating of A+.

Consumer Affairs rates ITN 2.5 out of 5 stars based on 48 customer reviews

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