International SOS is a global health and security services company that provides medical, security, and travel assistance to organizations and individuals.
International SOS Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about International SOS
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with International SOS
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.International SOS mailing address
Building 6, Chiswick Park
566 Chiswick High Road
London, W4 5YA, U.K.
International SOS executive customer service contacts
Primary Contact
Vanessa Da Silva
Service Quality Manager and Global Head Of Service Delivery
Building 6, Chiswick Park
566 Chiswick High Road
London, W4 5YA, U.K.
vanessa.dasilva@internationalsos.com
Secondary Contact
Carolyn Devlin
Customer Service Manager
Building 6, Chiswick Park
566 Chiswick High Road
London, W4 5YA, U.K.
Carolyn.Devlin@internationalsos.com
Chief Executive
Jarrett Michau
Building 6, Chiswick Park
566 Chiswick High Road
London, W4 5YA, U.K.
Jarrett.Michau@internationalsos.com
How can I contact International SOS customer service?
Call (215) 942-8333 or (800) 523-8662, or email customersupport@internationalsos.com.
How do I contact International SOS for emergency assistance?
Call the 24/7 helpline listed on your membership card or use the International SOS Assistance App.
How can I access my membership details?
Use the SOS Assistance App or the online portal with your membership number.
What should I do if I lose my membership card?
Call (215) 942-8333 or (800) 523-8662 or email customersupport@internationalsos.com.
How to get professional help with your International SOS problem
If you need help with International SOS, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.