InterContinental Hotels Group Customer Service Contacts

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InterContinental Hotels Group owns and operates InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge Suites, Candlewood Suites, EVEN Hotels, HUALUXE Hotels and Resorts and Kimpton Hotels & Restaurants.

Responsiveness rating


What you need to know about InterContinental Hotels Group

The company responds to most customer complaints in a satisfactory manner. Our latest IHG case involves a guest who was charged $700 for a damaged TV set.

How to resolve a problem with InterContinental Hotels Group

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Global headquarters:
InterContinental Hotels Group PLC
Broadwater Park
Denham, Buckinghamshire UB9 5HR


3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149

Phone Contacts

Toll Free: 1-800-621-0555
International: 44-2033-499179

IHG Rewards Club:

US Toll Free: 1-888-211-9874 

International: 001-801-975-3063 

Email Contacts

[email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Michelle Mitchell
Manager Service Delivery
3 Ravinia Drive
Suite 100
Atlanta GA 30346-2149
[email protected]

Elie Maalouf
Chief Executive Officer, Americas
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149
[email protected]

Chief Executive
Keith Barr
Chief Executive Officer
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149
[email protected]

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