InterContinental Hotels Group Customer Service Contacts

InterContinental Hotels Group (IHG) is a multinational hospitality company. It is located in Atlanta.

How to reach a person at InterContinental Hotels Group

Toll Free: (800) 621-0555

InterContinental Hotels Group Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about InterContinental Hotels Group

The company responds to most customer complaints in a satisfactory manner. Our latest IHG case involves a guest who was charged $700 for a damaged TV set.

How to resolve a problem with InterContinental Hotels Group

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

InterContinental Hotels Group mailing address

InterContinental Hotels Group
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149

InterContinental Hotels Group social media channels


InterContinental Hotels Group executive customer service contacts

Primary Contact
Michelle Mitchell
Manager Service Delivery
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149
[email protected]


Secondary Contact
Joylon Bulley
CEO in the Americas
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149
[email protected]

Chief Executive
Elie Maalouf
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149
[email protected]


Frequently asked questions about InterContinental Hotels Group

How do I contact the IHG Rewards Club?

U.S. Toll Free: (888) 211-9874 

International: +1-801-975-3063

How can I reach a person at InterContinental Hotels Group?

Call InterContinental Hotels Group at (800) 621-0555 or email [email protected].

How do I cancel my reservation with InterContinental Hotels Group?

If you need to cancel your reservation with InterContinental Hotels Group (IHG), here’s what you can do:

    1. Visit the IHG customer care page on their website. You’ll find different contact options and forms to submit your cancellation request.

    1. Alternatively, call IHG Reservations at (800) 621-0555 to cancel your reservation.

How do I file a complaint with InterContinental Hotels Group customer service?

If you need to file a complaint with InterContinental Hotels Group customer service, here are your options:

    1. Online form submission:

        • Fill out the appropriate form to submit your complaint or query.

    1. Phone call:
        • Call IHG Reservations directly at (800) 621-0555 to discuss your issue or lodge a complaint.

    1. Email:

Which brands does InterContinental Hotels Group operate?

InterContinental Hotels Group owns and operates InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge Suites, Candlewood Suites, HUALUXE Hotels and Resorts and Kimpton Hotels & Restaurants.

How to get professional help with your InterContinental Hotels Group problem

If you need help with InterContinental Hotels Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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