InterContinental Hotels Group Customer Service Contact Support Via Phone Email Exec Contacts

InterContinental Hotels Group owns and operates InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge Suites, Candlewood Suites, EVEN Hotels, HUALUXE Hotels and Resorts and Kimpton Hotels & Restaurants.

Responsiveness rating

3/5

InterContinental Hotels Group often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about InterContinental Hotels Group

The company responds to most customer complaints in a satisfactory manner. Our latest IHG case involves a guest who was charged $700 for a damaged TV set.

How to resolve a problem with InterContinental Hotels Group

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Global headquarters:
InterContinental Hotels Group PLC
Broadwater Park
Denham, Buckinghamshire UB9 5HR
UK

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.