InterContinental Hotels Group owns and operates InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge Suites, Candlewood Suites, EVEN Hotels, HUALUXE Hotels and Resorts and Kimpton Hotels & Restaurants.
What you need to know about InterContinental Hotels Group
The company responds to most customer complaints in a satisfactory manner. Our latest IHG case involves a guest who was charged $700 for a damaged TV set.
How to resolve a problem with InterContinental Hotels Group
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Global headquarters:
InterContinental Hotels Group PLC
Broadwater Park
Denham, Buckinghamshire UB9 5HR
UK
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149
https://www.ihg.com/hotels/us/en
Phone Contacts
Toll Free: 1-800-621-0555
International: 44-2033-499179
IHG Rewards Club:
US Toll Free: 1-888-211-9874
International: 001-801-975-3063
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Michelle Mitchell
Manager Service Delivery
3 Ravinia Drive
Suite 100
Atlanta GA 30346-2149
[email protected]
Elie Maalouf
Chief Executive Officer, Americas
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149
[email protected]
Chief Executive
Keith Barr
Chief Executive Officer
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149
[email protected]
This contact was published on January 19, 2015 and updated on October 27, 2023.