Insight Vacations is a travel company that offers guided tours around the world.
Insight Vacations Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Insight Vacations
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Insight Vacations
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Insight Vacations mailing address
5551 Katella Avenue
Cypress, CA 90630
Insight Vacations executive customer service contacts
Primary Contact
Sophie Peacock
Travel Director
5551 Katella Avenue
Cypress, CA 90630
sophie.peacock@insightvacations.com
Secondary Contact
Claire Hanney
Head of Travel Experiences
5551 Katella Avenue
Cypress, CA 90630
claire.hanney@insightvacations.com
Chief Executive
Ulla Hefel Böhler
5551 Katella Avenue
Cypress, CA 90630
ulla.hefelbohler@insightvacations.com
How can I contact Insight Vacations customer service?
Call (888) 680-1241.
Does Insight Vacations have an online contact form?
Yes, you can find the online contact form here.
How do I book a tour with Insight Vacations?
Tours can be booked through the Insight Vacations website by selecting the desired tour, checking availability, and completing the online booking process. You can also contact customer service at (888) 680-1241 for assistance.
What is the payment policy for booking a tour?
A deposit is usually required at the time of booking, with the balance due by a specified date before the tour’s departure. Payment options typically include major credit/debit cards.
What is the cancellation policy?
Cancellation policies vary depending on the tour and timing of the cancellation. It is best to review the terms and conditions at the time of booking or contact customer service at (888) 680-1241 for detailed information.
How to get professional help with your Insight Vacations problem
If you need help with Insight Vacations, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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