inDrive is a ride-hailing and delivery platform founded in 2013 in Yakutsk, Russia, and incorporated in the United States in 2018, where it is headquartered in Mountain View, California. It operates in approximately 1,105 cities across 48 countries (as of 2026 reporting), including a Florida-only footprint in the U.S. The app allows passengers and drivers to negotiate fares directly. inDrive divested its Russian business in 2022 and operates through a multi-entity structure, including SUOL Innovations Ltd (Cyprus) and inDriver CA LLC (dba inDrive) for U.S. operations.
inDrive's customer service live chat support response times can vary based on the volume of inquiries and the complexity of the issue. Typically, users may receive an initial response within a few minutes, but response times may be longer during peak hours.
Social media
inDrive’s customer service social media support response times can vary depending on the platform and the volume of inquiries. Responses are typically quicker on platforms such as X or Facebook, with initial replies often received within a few hours. However, during high-demand periods, it may take longer. Here's how to reach inDrive via social media.
Help center/FAQ
inDrive's customer service Help Center and FAQ support are designed for self-service, allowing users to find answers to common questions without waiting for a response. Response times are immediate since users can access articles and solutions at any time. However, for issues not covered in the FAQs, users may need to contact support directly, which could take longer depending on the inquiry.
Check the notifications in the app. If you need further assistance, contact customer support via email at support@indrive.com.
inDrive customer service policies
The inDrive privacy policy collects, uses, and protects personal data. It explains the types of information collected, such as registration details, location, and transaction data, and shows how inDrive uses this data for service provision, safety, and marketing purposes. The policy outlines security measures in place to safeguard user information, while acknowledging that no system can guarantee absolute security. inDrive also allows users to manage data by offering access, updates, and deletion options.
Frequently asked questions about inDrive
Visit the help section and select Contact Support or email at support@indrive.com.
inDrive operates in select Florida cities, including Miami, Fort Lauderdale, Hollywood, Hialeah, West Palm Beach, Boca Raton, Boynton Beach, Pompano Beach, and Sunrise. It does not currently operate in other U.S. states.
Download the inDrive app from the App Store (iOS) or Google Play Store (Android), sign up with a phone number, and follow the on-screen instructions to set up an account.
Open the app, go to the login page, and select the Forgot Password option. Follow the instructions to reset the password using the registered phone number or email address.
The CEO of inDrive is Arsen Tomsky.
No, inDrive is not currently available in New York City.
No, inDrive and Uber are not the same. Both are ride-hailing services, but inDrive operates on a real-time deal-making model where passengers and drivers negotiate the fare, unlike Uber's fixed pricing model.
inDrive's headquarters is located in Mountain View, Calif.
Email inDrive support at support@indrive.com for any assistance or inquiries.
inDrive operates under SUOL INNOVATIONS LTD. The company was incorporated in the United States in 2018 and divested its Russian business in 2022. It originated from Sinet Group, which was the early-stage parent before the divestiture.
inDrive launched as an app in 2013 after starting in Yakutsk in 2012. It was incorporated in the United States in 2018 and exited the Russian market in 2022.
inDrive offers both cash and cashless payment options.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 18, 2024. Updated May 18, 2026.
