inDrive offers transportation and delivery services, as well as job search tools and on-demand tasks, across various markets.
What you need to know about inDrive
inDrive responds to most customer complaints in a satisfactory manner.
- Response times for inDrive’s customer service may vary based on the contact method, inquiry volume, and issue type.
- Problems with inDrive can be resolved using our insider guide or by reaching out to our executive contacts.
- inDrive’s customer service policies follow standard procedures. Below are the frequently asked questions about inDrive.
inDrive customer service response times
inDrive customer support is responsive and available via in-app messaging, email, and social media channels, offering assistance 24/7. Here’s a general idea of what to expect:
Phone support | inDrive’s customer service phone support response times can vary based on factors such as call volume and the complexity of the issue. During peak hours, such as weekends or holidays, customers may experience longer wait times. Users have reported variable response times depending on demand. Call customer service at (877) 463-7424. |
Email support | inDrive’s customer service email support response times can vary depending on factors such as the volume of inquiries and the complexity of the issue. Typically, users can expect a response within 24 to 48 hours, although it may take longer during busy periods. For urgent matters, follow up or use other support channels. Email inDrive at support@indrive.com. |
Live chat | inDrive’s customer service live chat support response times can vary based on the volume of inquiries and the complexity of the issue. Typically, users may receive an initial response within a few minutes, but response times may be longer during peak hours. |
Social media | inDrive’s customer service social media support response times can vary depending on the platform and the volume of inquiries. Responses are typically quicker on platforms such as X or Facebook, with initial replies often received within a few hours. However, during high-demand periods, it may take longer. Here’s how to reach inDrive via social media. |
Help center/FAQ | inDrive’s customer service Help Center and FAQ support are designed for self-service, allowing users to find answers to common questions without waiting for a response. Response times are immediate since users can access articles and solutions at any time. However, for issues not covered in the FAQs, users may need to contact support directly, which could take longer depending on the inquiry. |
How to resolve a problem with inDrive
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.inDrive mailing address
800 West El Camino Real
Suite 180
Mountain View, CA 94040
inDrive executive customer service contacts
Primary Contact
Dmitri Sedov
Chief Financial Officer
800 West El Camino Real
Suite 180
Mountain View, CA 94040
dmitri.sedov@indrive.com
Secondary Contact
Egor Fedorov
Chief of Staff
800 West El Camino Real
Suite 180
Mountain View, CA 94040
egor.fedorov@indrive.com
Chief Executive
Arsen Tomsky
800 West El Camino Real
Suite 180
Mountain View, CA 94040
arsen.tomsky@indrive.ru
inDrive customer service policies
What is inDrive's privacy policy?
The inDrive privacy policy collects, uses, and protects personal data. It explains the types of information collected, such as registration details, location, and transaction data, and shows how inDrive uses this data for service provision, safety, and marketing purposes. The policy outlines security measures in place to safeguard user information, while acknowledging that no system can guarantee absolute security. InDrive also allows users to manage data by offering access, updates, and deletion options.
What are inDrive's terms of service?
What is the refund process according to inDrive's refund policy?
Passengers are able to request refunds within 30 days of an issue via in-app support or email. inDrive processes refund requests within 3 business days, and passengers should expect funds to reach the bank within 3 to 5 business days. inDrive does not refund tolls, government levies, airport fees, or tips. If fraud is suspected, inDrive may investigate the request for up to 30 days.
inDrive self-service links
How can I track the status of my refund request?
Check the notifications in the app. If you need further assistance, contact customer support via email at support@indrive.com.
What should I do if I experience an issue with my ride or driver?
Contact inDrive customer support via the app or email at support@indrive.com.
How can I delete my inDrive account?
Go to the Settings section in the app and select Account or contact customer support at support@indrive.com to request account deletion.
How do I contact inDrive customer care?
Visit the help section and select Contact Support or email at support@indrive.com.
Is inDrive available in the USA?
Yes, inDrive is available in several cities in the USA. Download the inDrive app and search for location.
How do I connect to inDrive?
Download the inDrive app from the App Store (iOS) or Google Play Store (Android), sign up with a phone number, and follow the on-screen instructions to set up an account.
How to recover an inDrive account?
Open the app, go to the login page, and select the Forgot Password option. Follow the instructions to reset the password using the registered phone number or email address.
Who is the CEO of inDrive?
The CEO of inDrive is Arsen Tomsky.
Is inDrive available in NYC?
No, inDrive is not currently available in New York City.
Are inDriver and Uber the same?
No, inDrive and Uber are not the same. Both are ride-hailing services, but inDrive operates on a real-time deal-making model where passengers and drivers negotiate the fare, unlike Uber’s fixed pricing model.
Where is the inDriver office?
inDrive’s headquarters is located in Mountain View, Calif.
How do I email support for inDrive?
Email inDrive support at support@indrive.com for any assistance or inquiries.
Who owns inDrive?
inDrive is owned by Sinet Group, a Russian IT and transportation company.
How do I delete my inDrive account?
Contact customer support through the app or email support@indrive.com with your account details to request account deletion.
Where was inDrive established?
inDrive was founded in Russia in 2013.
Do I need to pay in cash?
inDrive offers both cash and cashless payment options.
What if I need to cancel my ride?
You can cancel a ride directly through the app.
How to get professional help with your inDrive problem
If you need help with inDrive, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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