Independence Blue Cross Customer Service Contacts

Independence Blue Cross (IBC) is an American health insurer based in Philadelphia. The company offers a wide variety of health plans, including managed care, traditional indemnity insurance, Medicare, and Medicaid.

How to reach a person at Independence Blue Cross

Toll Free:  866-938-1119

Independence Blue Cross (IBC) Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

En español: (215) 636-9559 or (800) 555-1514
TYY users: 877-219-5457
Contact Form

What you need to know about Independence Blue Cross

We receive a fair number of complaints about Independence Blue Cross. Here’s a case where the company ignored a claim.

How to resolve a problem with Independence Blue Cross

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Subsidiaries and affiliates: QCC Insurance Company, Keystone Health Plan East, Independence Administrators, AmeriHealth, AmeriHealth Administrators, AmeriHealth Casualty, AmeriHealth Caritas, CompServices, Inc., NaviNet, Inc.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Independence Blue Cross’s mailing address

1901 Market Street
Philadelphia, PA 19303-1480

Independence Blue Cross’s social media channels


Independence Blue Cross’s executive customer service contacts

Primary Contact
Donna Crilley Farrell
Vice President Corporate Communications
1901 Market Street
Philadelphia, PA 19303-1480
[email protected]
(215) 241-2216

Secondary Contact
Yvette D. Bright
Executive Vice President and Chief Operating Officer
1901 Market Street
Philadelphia, PA 19303-1480
[email protected]
(215) 241-4135

Chief Executive
Daniel J. Hilferty
President and Chief Executive Officer
1901 Market Street
Philadelphia, PA 19303-1480
[email protected]
(215) 636-9559

[email protected]

How to get professional help with your Independence Blue Cross (IBC) problem

If you need help with Independence Blue Cross (IBC), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help