Independence Blue Cross

Independence Blue Cross is an American health insurer based in Philadelphia.

Telephone
Main : (800) 275-25
Customer service : 83
Toll Free : (866) 938-1119
Mailing address
1901 Market Street
Philadelphia, PA 19103-1480

What you need to know about Independence Blue Cross

We receive a fair number of complaints about Independence Blue Cross. Here's a case where the company ignored a claim.

How to resolve a problem with Independence Blue Cross

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Independence Blue Cross customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Donna Crilley Farrell
Vice President Corporate Communications
Secondary
Yvette D. Bright
Executive Vice President and Chief Operating Officer

Frequently asked questions about Independence Blue Cross

Call (800) 275-2583.
The company offers a wide variety of health plans, including managed care, traditional indemnity insurance, Medicare, and Medicaid.
Monday to Friday 8 a.m. to 6 p.m. Eastern time.
Yes, you can find the online contact form here.
QCC Insurance Company, Keystone Health Plan East, Independence Administrators, AmeriHealth, AmeriHealth Administrators, AmeriHealth Casualty, AmeriHealth Caritas, CompServices, and NaviNet.
To file a claim, you can log into your member account on the Independence Blue Cross website or use the IBX mobile app. You can also submit a claim form by mail. Detailed instructions and forms are available on the website.
When filing a claim, you will need your member ID number, details of the services provided, dates of service, the provider's information, and any relevant receipts or documentation.
You can find a doctor or specialist within the IBX network by using the “Find a Doctor” tool on the Independence Blue Cross website or the IBX mobile app. You can search by specialty, location, and other criteria.

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