Independence Blue Cross Customer Service Contacts

Independence Blue Cross is an American health insurer based in Philadelphia.

How to reach a person at Independence Blue Cross

Toll Free: (866) 938-1119

Independence Blue Cross Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Independence Blue Cross

We receive a fair number of complaints about Independence Blue Cross. Here’s a case where the company ignored a claim.

How to resolve a problem with Independence Blue Cross

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Independence Blue Cross mailing address

1901 Market Street
Philadelphia, PA 19103-1480

Independence Blue Cross social media channels


Independence Blue Cross executive customer service contacts

Primary Contact
Donna Crilley Farrell
Vice President Corporate Communications
1901 Market Street
Philadelphia, PA 19103-1480

Secondary Contact
Yvette D. Bright
Executive Vice President and Chief Operating Officer
1901 Market Street
Philadelphia, PA 19103-1480

Frequently asked questions about Independence Blue Cross

How can I contact Independence Blue Cross customer service?

What is Independence Blue Cross?

The company offers a wide variety of health plans, including managed care, traditional indemnity insurance, Medicare, and Medicaid.

When can I contact Independence Blue Cross customer service?

Monday to Friday 8 a.m. to 6 p.m. Eastern time.

Does Independence Blue Cross have an online contact form?

Yes, you can find the online contact form here.

What are Independence Blue Cross' subsidiaries and affiliates?

QCC Insurance Company, Keystone Health Plan East, Independence Administrators, AmeriHealth, AmeriHealth Administrators, AmeriHealth Casualty, AmeriHealth Caritas, CompServices, and NaviNet.

How to get professional help with your Independence Blue Cross problem

If you need help with Independence Blue Cross, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help