Independence Blue Cross Customer Service Contacts

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Independence Blue Cross (IBC) is an American health insurer based in Philadelphia. The company offers a wide variety of health plans, including managed care, traditional indemnity insurance, Medicare, and Medicaid.

Responsiveness rating


What you need to know about Independence Blue Cross

We receive a fair number of complaints about Independence Blue Cross. Here's a case where the company ignored a claim.

How to resolve a problem with Independence Blue Cross

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Subsidiaries and affiliates: QCC Insurance Company, Keystone Health Plan East, Independence Administrators, AmeriHealth, AmeriHealth Administrators, AmeriHealth Casualty, AmeriHealth Caritas, CompServices, Inc., NaviNet, Inc.


1901 Market Street
Philadelphia, PA 19303-1480

Phone Contacts

Main: (800) 275-2583
Toll Free: (800) 645-3965

En español: (215) 636-9559 or (800) 555-1514
TYY users: 877-219-5457
Contact Form

Email Contacts

[email protected]
[email protected]

Social Media Contacts



Executive Contacts

Primary Contact
Donna Crilley Farrell
Vice President Corporate Communications
1901 Market Street
Philadelphia, PA 19303-1480
(215) 241-2216
[email protected]

Secondary Contact
Yvette D. Bright
Executive Vice President and Chief Operating Officer
1901 Market Street
Philadelphia, PA 19303-1480
(215) 241-4135
[email protected]

Chief Executive
Daniel J. Hilferty
President and Chief Executive Officer
1901 Market Street
Philadelphia, PA 19103-1480
(215) 636-9559
[email protected]

[email protected]