Independence Blue Cross (IBC) is an American health insurer based in Philadelphia. The company offers a wide variety of health plans, including managed care, traditional indemnity insurance, Medicare, and Medicaid.
Responsiveness rating
What you need to know about Independence Blue Cross
We receive a fair number of complaints about Independence Blue Cross. Here's a case where the company ignored a claim.
How to resolve a problem with Independence Blue Cross
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Subsidiaries and affiliates: QCC Insurance Company, Keystone Health Plan East, Independence Administrators, AmeriHealth, AmeriHealth Administrators, AmeriHealth Casualty, AmeriHealth Caritas, CompServices, Inc., NaviNet, Inc.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1901 Market Street
Philadelphia, PA 19303-1480
https://www.ibx.com/index.jsp
Phone Contacts
Main: (800) 275-2583
Toll Free: (800) 645-3965
En español: (215) 636-9559 or (800) 555-1514
TYY users: 877-219-5457
Contact Form
Email Contacts
[email protected]
[email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Donna Crilley Farrell
Vice President Corporate Communications
1901 Market Street
Philadelphia, PA 19303-1480
(215) 241-2216
[email protected]
Secondary Contact
Yvette D. Bright
Executive Vice President and Chief Operating Officer
1901 Market Street
Philadelphia, PA 19303-1480
(215) 241-4135
[email protected]
Chief Executive
Daniel J. Hilferty
President and Chief Executive Officer
1901 Market Street
Philadelphia, PA 19103-1480
(215) 636-9559
[email protected]
This contact was published on October 16, 2016 and updated on August 24, 2023.