ILIA

ILIA is a cosmetics brand that focuses on creating makeup products with natural ingredients. It aims to provide clean beauty solutions with a focus on performance and sustainability.

Telephone
Main : (213) 528-3901
Email
Mailing address
1100 South Coast Highway, Suite 318
Laguna Beach, CA 92651
Website
iliabeauty.com

What you need to know about ILIA

Customer service experiences with ILIA can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with ILIA

Try self-service first

Use our proven resolution methods, or ILIA’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does ILIA respond?

Live chat
ILIA's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours.  
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Customers can contact ILIA at support@iliabeauty.com, though it's always best to use the "help" or "contact us" section on ILIA's website for the most accurate and up-to-date contact information.  
Social media
ILIA is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

ILIA customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Karl Trepanier
COO
Secondary
Madeline Heartt
Sr. Director, Sales Operations
Chief Executive
Paul Schiraldi

ILIA customer service policies

ILIA's privacy policy outlines how a company collects, uses, and protects personal data. It covers the types of information collected (e.g., contact details, browsing history), how it is used (e.g., for service improvements, marketing), and who it may be shared with (e.g., third-party services). It also explains user rights, such as the ability to access, correct, or delete the data, and provides details on cookies and data security. For more detailed information, refer to the specific privacy policy page.

ILIA loyalty program

ILIA Beauty offers a loyalty program called ILIA VIP. By joining, you can earn points through various activities such as shopping, writing product reviews, and replenishing products. Accumulated points can be redeemed for rewards like discounts and exclusive offers.

Frequently asked questions about ILIA

ILIA Beauty was founded by Katey Denno, a makeup artist. The brand is privately owned. It does not belong to any large conglomerate, allowing it to maintain an independent, sustainable approach.
Call ILIA at (213) 528-3901 or email support@iliabeauty.com.

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