ILIA Customer Service Contacts

ILIA is a cosmetics brand that focuses on creating makeup products with natural ingredients. It aims to provide clean beauty solutions with a focus on performance and sustainability.

How to reach a person at ILIA

ILIA Responsiveness rating

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3/5

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What you need to know about ILIA

Customer service experiences with ILIA can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

ILIA customer service response times

ILIA’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatResponse time: ILIA’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours.  
Email supportEmail inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Customers can contact ILIA at support@iliabeauty.com, though it’s always best to use the “help” or “contact us” section on ILIA’s website for the most accurate and up-to-date contact information.  
Social mediaILIA is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with ILIA

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

ILIA mailing address

1100 South Coast Highway
Suite 318
Laguna Beach, CA 92651

ILIA loyalty program

ILIA Beauty offers a loyalty program called ILIA VIP. By joining, you can earn points through various activities such as shopping, writing product reviews, and replenishing products. Accumulated points can be redeemed for rewards like discounts and exclusive offers.

ILIA social media channels

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ILIA executive customer service contacts

Primary Contact
Karl Trepanier
COO
1100 South Coast Highway
Suite 318
Laguna Beach, CA 92651
karl@iliabeauty.com

LinkedIn

Secondary Contact
Madeline Heartt
Sr. Director, Sales Operations
1100 South Coast Highway
Suite 318
Laguna Beach, CA 92651
madeline@iliabeauty.com

LinkedIn

Chief Executive
Paul Schiraldi
1100 South Coast Highway
Suite 318
Laguna Beach, CA 92651
paul.schiraldi@iliabeauty.com

LinkedIn

ILIA customer service policies

What is ILIA's privacy policy?

ILIA’s privacy policy outlines how a company collects, uses, and protects personal data. It covers the types of information collected (e.g., contact details, browsing history), how it is used (e.g., for service improvements, marketing), and who it may be shared with (e.g., third-party services). It also explains user rights, such as the ability to access, correct, or delete the data, and provides details on cookies and data security. For more detailed information, refer to the specific privacy policy page.

What is ILIA's terms of service?

ILIA’s terms of service typically cover the rules for using its website, including purchasing, payment, and shipping processes. It details the responsibilities of both the company and the customer, covering areas such as account creation, product quality, returns, and intellectual property. The terms also describe how ILIA may handle disputes and the modifications to these conditions. You can review the full terms on ILIA’s official site.

How can I locate an ILIA store?

  • Visit the ILIA Beauty website.
  • Go to the “Find a Store” section.
  • Enter your location or use the map to search for nearby retail locations.
  • Check the results for store names, addresses, and contact information.
  • Select a store for further details such as store hours or directions.

How do I return an item to ILIA?

  • Visit the ILIA Returns Portal.
  • Enter your order details to start the return process.
  • Select the items you want to return and the reason for the return.
  • Print the prepaid return label provided.
  • Pack the items securely in their original packaging.
  • Attach the return label and drop the package off at the designated shipping carrier.
  • Wait for ILIA to process the return and issue a refund.

How do I track my ILIA package?

To track your ILIA package:

  • Visit ILIA’s Order Tracking page.
  • Enter your order number and email address.
  • Click on the tracking link provided to view real-time shipping updates.
  • If you have an ILIA account, log in to check order status in your account dashboard.
  • For additional assistance, contact ILIA’s customer support at (213) 528-3901 or email support@iliabeauty.com.
Frequently asked questions about ILIA

Who owns ILIA?

ILIA Beauty was founded by Katey Denno, a makeup artist. The brand is privately owned. It does not belong to any large conglomerate, allowing it to maintain an independent, sustainable approach.

How can I contact ILIA customer service?

Call ILIA at (213) 528-3901 or email support@iliabeauty.com.

How to get professional help with your ILIA problem

If you need help with ILIA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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