ILIA is a cosmetics brand that focuses on creating makeup products with natural ingredients. It aims to provide clean beauty solutions with a focus on performance and sustainability.
What you need to know about ILIA
Customer service experiences with ILIA can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- ILIA’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ILIA with our insider guide or through our executive contacts.
- ILIA’s customer service policies are standard. Here are our frequently asked questions about ILIA.
ILIA customer service response times
ILIA’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Live chat | Response time: ILIA’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. |
Email support | Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Customers can contact ILIA at support@iliabeauty.com, though it’s always best to use the “help” or “contact us” section on ILIA’s website for the most accurate and up-to-date contact information. |
Social media | ILIA is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with ILIA
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
ILIA mailing address
1100 South Coast Highway
Suite 318
Laguna Beach, CA 92651
ILIA executive customer service contacts
Primary Contact
Karl Trepanier
COO
1100 South Coast Highway
Suite 318
Laguna Beach, CA 92651
karl@iliabeauty.com
Secondary Contact
Madeline Heartt
Sr. Director, Sales Operations
1100 South Coast Highway
Suite 318
Laguna Beach, CA 92651
madeline@iliabeauty.com
Chief Executive
Paul Schiraldi
1100 South Coast Highway
Suite 318
Laguna Beach, CA 92651
paul.schiraldi@iliabeauty.com
Who owns ILIA?
ILIA Beauty was founded by Katey Denno, a makeup artist. The brand is privately owned. It does not belong to any large conglomerate, allowing it to maintain an independent, sustainable approach.
How can I contact ILIA customer service?
Call ILIA at (213) 528-3901 or email support@iliabeauty.com.
How to get professional help with your ILIA problem
If you need help with ILIA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.