Icon Health & Fitness is a maker of exercise equipment based in Logan, Utah, United States. Their brand names include ProForm, NordicTrack, Weslo, HealthRider, Image, JumpKing, Weider, Epic, Free Motion Fitness and, under license, Reebok and Gold’s Gym.
What you need to know about ICON Health & Fitness
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with ICON Health & Fitness
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
The company has voluntarily provided company contact details and is considered to be responsive to customer complaints. As such, we strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder. Please allow each contact at least a week to respond before moving up to the next level. Please do not go directly to the CEO until you have gone through each of the steps.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1500 South 1000 West
Logan, UT 84321
https://www.iconfitness.com/
Phone Contacts
Customer Service: 1-877-993-7999
Email Contacts
Executive Contacts
Primary Contact
Tony Ritchie
Director of Customer Service
1500 South 1000 West
Logan, UT 84321
[email protected]
Secondary Contact
Tann Tueller
Senior Vice President
1500 South 1000 West
Logan, UT 84321
[email protected]
Barnett Moss
Director of Escalations
1500 South 1000 West
Logan, UT 84321
[email protected]
Chief Executive
Scott R. Watterson
Chief Executive Officer
1500 South 1000 West
Logan, UT 84321
[email protected]
The company has voluntarily provided company contact details and is considered to be responsive to customer complaints. As such, we strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder. Please allow each contact at least a week to respond before moving up to the next level. Please do not go directly to the CEO until you have gone through each of the steps.
This contact was published on February 18, 2017 and updated on September 8, 2023.