ICON Health & Fitness Customer Service Contact Support Via Phone Email Exec Contacts

Icon Health & Fitness is a maker of exercise equipment based in Logan, Utah, United States. Their brand names include ProForm, NordicTrack, Weslo, HealthRider, Image, JumpKing, Weider, Epic, Free Motion Fitness and, under license, Reebok and Gold’s Gym.

Responsiveness rating

3/5

ICON Health & Fitness often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about ICON Health & Fitness

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with ICON Health & Fitness

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

The company has voluntarily provided company contact details and is considered to be responsive to customer complaints. As such, we strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder. Please allow each contact at least a week to respond before moving up to the next level. Please do not go directly to the CEO until you have gone through each of the steps.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.