HUGO BOSS

HUGO BOSS is a German fashion brand that produces clothing, accessories, and fragrances. It operates under two main labels: BOSS and HUGO.

Telephone
Customer service : (800) 484-6267
Email
Mailing address
55 Water Street, 48th Floor
New York, NY 10041
Website
hugoboss.com/us/home

What you need to know about HUGO BOSS

How to resolve a problem with HUGO BOSS

Try self-service first

Use our proven resolution methods, or HUGO BOSS’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does HUGO BOSS respond?

Phone support
Usually 1 to 45 minutes.Availability: Phone support is available Monday through Friday from 9 a.m. to 9 p.m., and Saturday through Sunday from 9 a.m. to 7 p.m. Eastern time.
Email supportservice-us@hugoboss.com
Usually 1 to 5 business days.Availability: Email support is available Monday through Friday from 9 a.m. to 9 p.m., and Saturday through Sunday from 9 a.m. to 7 p.m. Eastern time.
Live chat support
Usually 1 to 45 minutes.Availability: Live chat support is available Monday through Friday from 9 a.m. to 9 p.m., and Saturday through Sunday from 9 a.m. to 7 p.m. Eastern time.
Social media
HUGO BOSS is active on social media platforms such as Facebook, LinkedIn, Instagram, and TikTok.

Response times can range from 1 to 48 hours depending on the platform and the inquiry’s complexity.
Help center/FAQ
HUGO BOSS FAQ page provides quick answers to common questions regarding customer service, products, ordering, payment, shipping, returns, promotions and gifts.
Verified contacts

HUGO BOSS customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Yves Müller
Chief Operating Officer
Chief Executive
Daniel Grieder

HUGO BOSS customer service policies

HUGO BOSS privacy policy explains how the company collects, uses, shares, protects, and gives you control over personal information you provide when you use its U.S. websites, apps, stores, and other channels. It covers what types of personal data are collected (like contact, purchase, payment and device info), how it’s used (for services, marketing, analytics and fraud prevention), who it may be shared with (affiliates and third‑party service providers), your privacy choices and rights under applicable laws, and how the data is safeguarded and updated

HUGO BOSS loyalty program

Hugo Boss has a loyalty program called Hugo Boss Experience. Members earn points on purchases and get rewards like discounts, early access to sales, exclusive events, and special offers. The program has different membership levels, with more benefits as you spend more.

Frequently asked questions about HUGO BOSS

HUGO BOSS is not owned by an individual; it is a publicly traded company.

HUGO BOSS did not change its company name; it restructured its branding by separating its products into two labels, BOSS and HUGO, to simplify marketing and target different customer segments more clearly.
BOSS is a German brand. It was founded and is headquartered in Metzingen, Germany.

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