Hugo Boss is a German fashion brand that produces clothing, accessories, and fragrances. It operates under two main labels: BOSS and HUGO.
How to reach a person at Hugo Boss
Customer service: (800) 484-6267
Hugo Boss Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Hugo Boss
What you need to know about Hugo Boss
- Hugo Boss customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Hugo Boss with our insider guide or through our executive contacts.
- Hugo Boss customer service policies are standard. Here are our frequently asked questions about Hugo Boss.
Hugo Boss customer service response times
Hugo Boss customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Hugo Boss phone support typically takes 1 to 45 minutes to receive a response. Availability: Phone support is available Monday through Sunday from 7 a.m. to 12 a.m. Eastern time. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Hugo Boss at service-us@hugoboss.com or by filing in the “contact us” section on Hugo Boss website for the most accurate and up-to-date contact information. |
| Live chat | Response time: Hugo Boss live chat support is located in the bottom left-hand corner of the website. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat support is available Monday through Sunday from 9 a.m. to 11 p.m. Eastern time. |
| Social media | Response time: Hugo Boss is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Hugo Boss
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Hugo Boss mailing address
55 Water Street
48th Floor
New York, NY 10041
Hugo Boss loyalty program
Hugo Boss has a loyalty program called Hugo Boss Experience. Members earn points on purchases and get rewards like discounts, early access to sales, exclusive events, and special offers. The program has different membership levels, with more benefits as you spend more.
Hugo Boss social media channels
Hugo Boss executive customer service contacts
Primary Contact
Ebony White
Operations Manager
55 Water Street
48th Floor
New York, NY 10041
Secondary Contact
Yves Müller
Chief Operating Officer
55 Water Street
48th Floor
New York, NY 10041
Chief Executive
Daniel Grieder
55 Water Street
48th Floor
New York, NY 10041
Hugo Boss customer service policies
Who owns Hugo Boss?
Hugo Boss is a publicly traded company. Its largest shareholders are investment firms and banks, with no single owner. The company is listed on the Frankfurt Stock Exchange.
How to get professional help with your Hugo Boss problem
If you need help with Hugo Boss, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.