Huda Beauty Customer Service Contacts

Huda Beauty is a cosmetics brand that offers a range of makeup, skin care, and beauty tools. It was founded by Huda Kattan, a beauty influencer.

How to reach a person at Huda Beauty

Huda Beauty Responsiveness rating

rating
3/5

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What you need to know about Huda Beauty

Huda Beauty customer service response times

Huda Beauty’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatResponse time: Huda Beauty’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.
Phone supportHuda Beauty does not have phone support.
Email supportResponse time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Huda Beauty at support@hudabeauty.com or through its “contact us” section on Huda Beauty’s website.  
Social mediaResponse time: Huda Beauty is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Huda Beauty

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Huda Beauty mailing address

10000 Washington Blvd.
Culver City, CA 90232

Huda Beauty loyalty program

Huda’s VIPs is a loyalty program that rewards members for shopping on their website. Members earn points for every dollar spent, which can be redeemed for future purchases. The program also offers exclusive discounts, early access to product launches, and other beauty benefits. Additionally, Huda Beauty provides a Subscribe to Save option, allowing customers to receive their favorite products at regular intervals with a discount.

Huda Beauty social media channels

X


Huda Beauty executive customer service contacts

Primary Contact
Pierre-Etienne Bureau
Chief Operating Officer and Chief Financial Officer
1209 Orange Street
Wilmington, DE 19801
pierre@hudabeauty.com

LinkedIn

Carole Misset Polsterer
Chief Operating Officer of Kayali at Huda Beauty
1209 Orange Street
Wilmington, DE 19801
carole.polsterer@hudabeauty.com

LinkedIn

Chief Executive
Huda Kattan
Founder & Co-CEO
1209 Orange Street
Wilmington, DE 19801
huda@hudabeauty.com

LinkedIn

Christopher Goncalo
Co-CEO
1209 Orange Street
Wilmington, DE 19801
christopher@hudabeauty.com

LinkedIn

Huda Beauty customer service policies

How does Huda Beauty protect my personal data?

Huda Beauty collects personal information to process transactions, fulfill customer requests, and improve its services, including offering personalized experiences and targeted content. While it employs administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse, no system can guarantee complete security. Your personal information is retained only for as long as needed for the outlined purposes and legal obligations. After this period, it is deleted or anonymized. Depending on your location, you may have rights to access, modify, or delete your personal data, and Huda Beauty offers methods to exercise these rights, as outlined in its Privacy Policy.

What is Huda Beauty return and refund policy?

Huda Beauty offers a return and refund policy for products purchased online at HudaBeauty.com. Customers can return items within 60 days of receiving their order. To initiate a return, please visit its returns page.

What are Huda Beauty's terms and conditions?

Huda Beauty’s Terms and Conditions govern the use of its website and services. These terms outline user conduct, intellectual property rights, and limitations of liability. It also covers account registration, product purchases, and other service-related aspects.

What are Huda Beauty terms of use?

Huda Beauty’s terms of use outline the rules for using its website and services, including user responsibilities, conduct, and prohibited activities. They state that all content is owned by Huda Beauty or its licensors. The terms also explain conditions for making purchases, product returns, and website access, as well as dispute resolution and legal considerations.

How do I return my Huda Beauty products?

To return Huda Beauty products, verify that your items are eligible for return. If you have a prepaid USPS return label, fill in the return details on your packing slip, attach the label, and drop off your package at an authorized USPS location. If you don’t have a return label, contact Huda Beauty’s customer support for a return label and instructions on how to proceed.

Frequently asked questions about Huda Beauty

Who owns Huda Beauty?

Huda Beauty was founded by Huda Kattan, a makeup artist and entrepreneur. She established the brand in 2013, and it remains privately owned by her and her family.

Who is the Group Finance Director of Huda Beauty?

As of July 2023, Damien Grassy serves as the Group Finance Director at Huda Beauty.

What other brands does Huda Beauty own?

  • Kayali: A fragrance line co-founded by Mona Kattan, Huda’s sister, known for scents like Yum Pistachio Gelato.
  • Wishful: A skin care brand that offers products designed to enhance skin health and appearance.

How to get professional help with your Huda Beauty problem

If you need help with Huda Beauty, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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