HTC is a Taiwanese consumer electronics company that specializes in mobile phones. In 2016 it branched out into virtual reality headsets.
HTC Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about HTC
We receive occasional complaints about HTC. Here’s one where the phone doesn’t work, and HTC needs to fix it.
How to resolve a problem with HTC
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.HTC’s mailing address
Suite 300, 308 Occidental Avenue South
Seattle, WA 98104
HTC executive customer service contacts
Primary Contact
Connie Sullivan
Contact Center Manager
Suite 300, 308 Occidental Avenue South
Seattle, WA 98104
Connie_sullivan@htc.com
Secondary Contact
Eric Valente
Executive Director
Suite 300, 308 Occidental Avenue South
Seattle, WA 98104
Eric_Valente@htc.com
André Lönne
President HTC Americas
Suite 300, 308 Occidental Avenue South
Seattle, WA 98104
Andre_Lonne@htc.com
Chief Executive
HT Cho
23, Xinghua Road, Taoyuan District
Taoyuan City 330, Taiwan
HT_Cho@htc.com
How can I contact HTC customer service?
Call (480) 463-8389 or email nam_support@htc.com.
Does HTC have an online contact form?
Yes, you can find the online contact form here.
When can I contact HTC customer service?
Monday to Friday, 8 a.m. to 8 p.m.; Saturday 8 a.m. to 6 p.m. (Pacific time).
When can I contact HTC technical support?
Technical support is available 24/7.
How to get professional help with your HTC problem
If you need help with HTC, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
