Hopper is a travel app that helps users find and book flights and hotels, offering price predictions and alerts.
Hopper Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Hopper
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hopper
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hopper mailing address
5795 Avenue de Gaspé
Suite 100
Montreal, QC H2S 2X3 Canada
Hopper executive customer service contacts
Primary Contact
Susan Ho
Head of Homes, Hotel Supply & Partner Support
5795 Avenue de Gaspé
Suite 100
Montreal, QC H2S 2X3 Canada
Susan.Ho@hopper.com
Secondary Contact
Jo Lai
VP, Head of Customer Experience
5795 Avenue de Gaspé
Suite 100
Montreal, QC H2S 2X3 Canada
Jo.Lai@hopper.com
Chief Executive
Frederic Lalonde
5795 Avenue de Gaspé
Suite 100
Montreal, QC H2S 2X3 Canada
Frederic.Lalonde@hopper.com
How can I contact Hopper customer service?
Call (833) 933-4671.
Does Hopper have an online contact form?
Yes, you can find the online contact form here.
What should I do if I need to change or cancel a booking made through Hopper?
Changes or cancellations should be handled through the Hopper app or website. Follow the instructions provided in your booking details or contact customer service at (833) 933-4671 for assistance.
How do I get a refund for a canceled or modified booking with Hopper?
Refunds are typically processed according to the policies of the airline or hotel. Contact Hopper customer service at (833) 933-4671 through the app or website for help with refund requests.
How to get professional help with your Hopper problem
If you need help with Hopper, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
