Honda North America Customer Service Contacts

American Honda Motor Company is the U.S. arm of Honda Motor Company, Ltd. of Japan. It produces 15 distinct Honda and Acura models and has 14 major manufacturing facilities and 16 research and development facilities in North America, with 39,000 employees.

How to reach a person at Honda North America

Main: 937-642-5000

Customer Service: (800) 999-1009

Toll Free: (800) 999-1009

How to get through to a person: press 7.

Honda Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

Help page

What you need to know about Honda North America

We receive many complaints about Honda. Here’s one case involving a lease gone bad, and another case about a Honda radio that went on the blink.

How to resolve a problem with Honda North America

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Honda North America mailing address

Honda North America
24000 Honda Parkway
Marysville, OH 43040

Honda North America social media channels


Twitter seems to be the quickest way to get a response from Honda.  The company also has a Youtube channel.

Honda North America executive customer service contacts

Primary Contact
Ana Brown
Customer Relations Manager
24000 Honda Parkway
Marysville, OH 43040
[email protected]

Secondary Contact
Elly Bradford
Manager, Automobile Sales Division
24000 Honda Parkway
Marysville, OH 43040
[email protected]

Erik Berkman
Executive Vice President
24000 Honda Parkway
Marysville, OH 43040
[email protected]

Chief Executive
Shinji Aoyama
President of Honda North America
1919 Torrance Blvd.
Torrance, CA 90501-2746
[email protected]

How to get professional help with your Honda problem

If you need help with Honda, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help