Honda North America

American Honda Motor Company is the U.S. arm of Honda Motor Company, Ltd. of Japan. It produces 15 distinct Honda and Acura models and has 14 major manufacturing facilities and 16 research and development facilities in North America, with 39,000 employees.

Telephone
Main : 937-642-5000
Customer Service : (800) 999-1009
Mailing address
Honda North America, 24000 Honda Parkway
Marysville, OH 43040
Website
honda.com

What you need to know about Honda North America

We receive many complaints about Honda. Here's one case involving a lease gone bad, and another case about a Honda radio that went on the blink.

How to resolve a problem with Honda North America

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Honda North America customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sage Marie
Assistant Vice President, Customer Experience
Secondary
Elly Bradford
Manager, Automobile Sales Division
Secondary
Bob Nelson
Executive Vice President
Chief Executive
Eiji Fujimura
President of Honda North America

Frequently asked questions about Honda North America

The main headquarters for Honda North America is  1919 Torrance Blvd., Torrance, CA 90501.
For any questions or concerns regarding your U.S. Honda vehicle, contact Honda Automobiles Customer Service at (800) 999-1009.
No, Honda is not owned by Toyota. Honda is an independent Japanese multinational corporation, while Toyota is a separate Japanese automaker. Both companies compete in the automotive industry but are not under the same ownership.
The Honda warranty (original factory warranty) typically covers defects in materials and workmanship. However, it does not cover normal wear and tear, routine maintenance, or damage caused by accidents, misuse, or environmental factors. Specific exclusions may vary, so it's essential to review your warranty documentation for precise details.
The time it takes to receive a refund from Honda can vary based on the situation. If you have a specific refund request, contact Honda directly at (800) 999-1009.

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