American Honda Motor Company is the U.S. arm of Honda Motor Company, Ltd. of Japan. It produces 15 distinct Honda and Acura models and has 14 major manufacturing facilities and 16 research and development facilities in North America, with 39,000 employees.
How to reach a person at Honda North America
Main: 937-642-5000
Customer Service: (800) 999-1009
Toll Free: (800) 999-1009
How to get through to a person: press 7.
Honda Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Customer service resources
What you need to know about Honda North America
We receive many complaints about Honda. Here’s one case involving a lease gone bad, and another case about a Honda radio that went on the blink.
How to resolve a problem with Honda North America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Honda North America mailing address
Honda North America
24000 Honda Parkway
Marysville, OH 43040
https://www.honda.com/
Honda North America social media channels
Twitter seems to be the quickest way to get a response from Honda. The company also has a Youtube channel.
Honda North America executive customer service contacts
Primary Contact
Ana Brown
Customer Relations Manager
24000 Honda Parkway
Marysville, OH 43040
ana_brown@ahm.honda.com
Secondary Contact
Elly Bradford
Manager, Automobile Sales Division
24000 Honda Parkway
Marysville, OH 43040
elly_bradford@hna.honda.com
Erik Berkman
Executive Vice President
24000 Honda Parkway
Marysville, OH 43040
erik_berkman@hna.honda.com
Chief Executive
Shinji Aoyama
President of Honda North America
1919 Torrance Blvd.
Torrance, CA 90501-2746
shinji_aoyama@hna.honda.com
(937) 642-5000
Where is Honda North America's headquarters located?
The main headquarters for Honda North America is
1919 Torrance Blvd., Torrance, CA 90501.
What is Honda's customer service number in the USA?
For any questions or concerns regarding your U.S. Honda vehicle, contact Honda Automobiles Customer Service at (800) 999-1009.
Is Honda owned by Toyota?
No, Honda is not owned by Toyota. Honda is an independent Japanese multinational corporation, while Toyota is a separate Japanese automaker. Both companies compete in the automotive industry but are not under the same ownership.
What is not covered by the Honda warranty?
The Honda warranty (original factory warranty) typically covers defects in materials and workmanship. However, it does not cover normal wear and tear, routine maintenance, or damage caused by accidents, misuse, or environmental factors. Specific exclusions may vary, so it’s essential to review your warranty documentation for precise details.
How long does it take to get a refund from Honda?
The time it takes to receive a refund from Honda can vary based on the situation. If you have a specific refund request, contact Honda directly at (800) 999-1009.
How to get professional help with your Honda problem
If you need help with Honda, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help