InterContinental Hotels Group

InterContinental Hotels Group (IHG) is a multinational hospitality company. It is located in Atlanta.

Telephone
Toll Free : (800) 621-0555
Mailing address
InterContinental Hotels Group, 3 Ravinia Drive, Suite 100
Atlanta, GA 30346-2149
Website
ihg.com/hotels/us/en

What you need to know about InterContinental Hotels Group

The company responds to most customer complaints in a satisfactory manner. Our latest IHG case involves a guest who was charged $700 for a damaged TV set.

How to resolve a problem with InterContinental Hotels Group

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

InterContinental Hotels Group customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Amanda Bentley
Executive Liaison Lead
Secondary
Efren Corpuz
Operations Manager
Secondary
Jolyon Bulley
CEO in the Americas
Chief Executive
Elie Maalouf

Frequently asked questions about InterContinental Hotels Group

U.S. Toll Free: (888) 211-9874  International: +1-801-975-3063
If you need to cancel your reservation with InterContinental Hotels Group (IHG), here's what you can do:
    1. Visit the IHG customer care page on their website. You'll find different contact options and forms to submit your cancellation request.
    1. Alternatively, call IHG Reservations at (800) 621-0555 to cancel your reservation.
If you need to file a complaint with InterContinental Hotels Group customer service, here are your options:
    1. Online form submission:
        • Fill out the appropriate form to submit your complaint or query.
    1. Phone call:
        • Call IHG Reservations directly at (800) 621-0555 to discuss your issue or lodge a complaint.
    1. Email:
InterContinental Hotels Group owns and operates InterContinental Hotels and Resorts, Hotel Indigo, Voco Hotels, Crowne Plaza Hotels and Resorts, Holiday Inn Hotels and Resorts, Holiday Inn Express, Staybridge Suites, Garner Hotel, Candlewood Suites, HUALUXE Hotels and Resorts and Kimpton Hotels and Restaurants.

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