HeyTutor Customer Service Contacts

HeyTutor’s district privacy policy outlines its commitment to protecting the privacy of students and educational institutions. The policy details the types of information collected, including personal and non-personal data from students and school administrators, such as names, contact details, academic performance, and usage data. This information is used to provide tutoring services, monitor student progress, and communicate with educational institutions. HeyTutor complies with applicable privacy laws, including FERPA and COPPA, ensuring that student data is handled securely and only for educational purposes. The policy also provides rights to students and parents, such as accessing, editing, or deleting personal information, and outlines procedures in the event of a data breach.

HeyTutor’s district terms of use govern how educational institutions and their students access and utilize HeyTutor’s in-person and virtual tutoring services. Institutions must enter into a Master Services Agreement outlining service details, pricing, and responsibilities, including obtaining parental consent for student participation. Schools are accountable for ensuring student compliance with the terms and must prevent misuse, such as uploading illegal content or compromising service security. HeyTutor retains all intellectual property rights and may update services without prior notice, though it will inform institutions of significant changes. Liability is limited, and services are provided “as is,” with no guarantees of uninterrupted or error-free operation. The terms are governed by California law and incorporate HeyTutor’s district privacy policy.

You can find more information about private tutoring on HeyTutor’s platform at heytutor.com/tutors.

Parents can get involved by checking if their school offers HeyTutor’s services or advocating for HeyTutor at heytutor.com/for-parents.