Herbivore's privacy policy provides a detailed overview of how the company collects, stores, and shares your personal data. When you shop on its site, the company gathers information such as your name, address, and payment details, which is processed securely through Shopify. While the company uses this data primarily to complete transactions, it also reserves the right to share it with third-party services, so it’s important to understand where your information could end up.
Herbivore
Herbivore Botanicals sells plant-based skin and body care products.
What you need to know about Herbivore
Herbivore's customer service response times depend on the contact method, inquiry volume, and business hours.
- Response times from Herbivore’s customer service can vary based on the contact method, inquiry volume, and issue type.
- Issues with Herbivore can be addressed by referring to our insider guide or reaching out to our executive contacts.
- Herbivore’s customer service policies are consistent. Below are some frequently asked questions about the company.
How to resolve a problem with Herbivore
Try self-service first
Use our proven resolution methods, or Herbivore’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Herbivore respond?
Phone support
Herbivore no longer lists a customer service phone number. Customers are encouraged to contact the company using the online contact form or by email at info@herbivorebotanicals.com.
Email support
Herbivore's email response time may vary depending on inquiry volume, but they typically respond within a few business days. Email Herbivore at info@herbivorebotanicals.com.
Live chat
Herbivore offers live chat support with response times that can vary depending on availability and inquiry volume.
Social media
Herbivore provides customer service through social media, with response times depending on platform activity and inquiry volume. Here's how to reach Herbivore via social media.
Help center/FAQ
Herbivore's help center and FAQ provide quick self-service solutions, offering immediate answers to common questions.
Verified contacts
Herbivore customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Herbivore self-service links
The website offers an FAQ section that addresses common customer inquiries about orders, returns, shipping, and product details. Additionally, a detailed returns and exchanges page is available to guide users through the process of returning or exchanging items. For any technical or customer service issues, users are encouraged to reach out via the accessible contact page, where email support is available. The site is designed to help users resolve queries independently, without needing direct assistance.
Herbivore customer service policies
Herbivore loyalty program
Herbivore Botanicals has a loyalty program called Herbivore Rewards. Customers can earn points for purchases, referrals, and other actions, which can be redeemed for discounts on future orders.
Frequently asked questions about Herbivore
Email info@herbivorebotanicals.com.
Yes, Herbivore can be contacted via an online chat service.
Track your order through the tracking link in the confirmation email sent after shipment or by logging into your account on the website to view order details.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 7, 2025. Updated February 17, 2026.