Herbivore Customer Service Contacts

Herbivore offers a 30-day return policy for unused and unopened items. To initiate a return, customers must contact customer service and return the products in the original condition. Refunds are issued to the original payment method, excluding shipping fees. Exchanges are available for defective or damaged items. Please note that some items may be marked as final sale and are not eligible for returns. Customers are responsible for return shipping, unless the product is faulty.

Herbivore has made efforts to make its website easier for people with disabilities to navigate. The inclusion of the UserWay Accessibility Widget is a positive step toward meeting the Web Content Accessibility Guidelines (WCAG 2.1), but the company openly admits that some content still falls short. While its commitment to ongoing improvements is promising, it’s concerning that some users may still face obstacles. Herbivore must continue to focus on making the site fully accessible to all users, without exception.

The website offers an FAQ section that addresses common customer inquiries about orders, returns, shipping, and product details. Additionally, a detailed returns and exchanges page is available to guide users through the process of returning or exchanging items. For any technical or customer service issues, users are encouraged to reach out via the accessible contact page, where email support is available. The site is designed to help users resolve queries independently, without needing direct assistance.

The Rewards Program allows users to track reward points, view available discounts, and learn how to earn points through purchases or other activities.