Herbalife

Herbalife is a global multi level marketing company that sells nutrition, weight management, and personal care products.

Telephone

Customer service : (310) 410-9600

Mailing address

P.O. Box 80210
Los Angeles, CA 90080-0210

Website

herbalife.com

What you need to know about Herbalife

The company responds to most customer complaints in a satisfactory manner.

Herbalife’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Herbalife with our insider guide or through its executive contacts.
Herbalife's customer service policies are standard. Here are our frequently asked questions about Herbalife.

How to resolve a problem with Herbalife

Try self-service first

Use our proven resolution methods, or Herbalife’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Herbalife respond?

Phone support

Representatives are available Monday through Friday from 7 a.m. to 6 p.m. Pacific time.

Call customer service at (310) 410-9600.

Email support

Herbalife does not provide a direct customer service email address. However, customers can submit inquiries through the online form available on the website for assistance.

Live chat

Herbalife does not provide a live chat feature on its website.

Social media

Herbalife's customer service response times on social media may vary depending on the platform and inquiry volume. The company is available on Facebook, X, and Instagram, typically responding during standard business hours, Monday through Friday from 7 a.m. to 6 p.m. Pacific time.

Here's how to reach Herbalife via social media.

Help center/FAQ

Herbalife's help center / FAQ provides quick answers to common questions about products, orders, and policies.

Verified contacts

Herbalife customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Cecil Strickland

Director of Operations

cecils@herbalife.com

Secondary

Troy Hicks

Chief Operating Officer

troyh@herbalife.com

Chief Executive

Michael O Johnson

Chief Executive

michaelj@herbalife.com

Herbalife self-service links

Visit the website and browse the "Products" section for descriptions, ingredients, and benefits.

Herbalife customer service policies

Herbalife’s privacy policy outlines how the company collects, uses, and protects personal information of those who interact with its website. It covers details such as data collection methods, the types of information gathered, how data are shared with third parties, and the security measures in place to protect user privacy. The policy also explains users' rights regarding personal data, including how to request access, corrections, or deletions.

Herbalife loyalty program

Herbalife does not have a loyalty program.

Frequently asked questions about Herbalife

Call (310) 410-9600.

Herbalife offers protein shakes, meal replacements, dietary supplements, teas, energy drinks, and skin care products.

Herbalife products are sold through independent distributors or on the website.

Outdated info? Report it here