Herbalife is a global multi-level marketing company that sells nutrition, weight management, and personal care products.
Herbalife Responsiveness rating
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What you need to know about Herbalife
The company responds to most customer complaints in a satisfactory manner.
- Herbalife’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Herbalife with our insider guide or through its executive contacts.
- Herbalife’s customer service policies are standard. Here are our frequently asked questions about Herbalife.
Herbalife customer service response times
Herbalife’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 7 a.m. to 6 p.m. (Pacific time). Call customer service at (866) 866-4744. |
| Email support | Herbalife does not provide a direct customer service email address. |
| Live chat | Herbalife does not provide a live chat feature on its website. |
| Social media | Herbalife’s customer service response times on social media may vary depending on the platform and inquiry volume. The company is available on Facebook, X, and Instagram, typically responding during standard business hours, Monday through Friday from 7 a.m. to 6 p.m. (Pacific time). |
| Help center/FAQ | Herbalife’s help center / FAQ provides quick answers to common questions about products, orders, and policies. |
How to resolve a problem with Herbalife
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Herbalife mailing address
800 West Olympic Boulevard
Suite 406
Los Angeles, CA 90015
Herbalife executive customer service contacts
Primary Contact
Cecil Strickland
Director of Operations
800 West Olympic Boulevard
Suite 406
Los Angeles, CA 90015
cecils@herbalife.com
Secondary Contact
Troy Hicks
Chief Operating Officer
800 West Olympic Boulevard
Suite 406
Los Angeles, CA 90015
troyh@herbalife.com
Chief Executive
Stephan Gratziani
800 West Olympic Boulevard
Suite 406
Los Angeles, CA 90015
stephang@herbalife.com
How can I contact Herbalife customer service?
Call (866) 866-4744.
What kind of products does Herbalife offer?
Herbalife offers protein shakes, meal replacements, dietary supplements, teas, energy drinks, and skincare products.
How can I buy Herbalife products?
Herbalife products are sold exclusively through independent distributors or on the website.
How to get professional help with your Herbalife problem
If you need help with Herbalife, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.