Healthy Paws is a pet insurance company that covers accidents and illnesses but excludes routine care.
How to reach a person at Healthy Paws
Main: (855) 898-8991
Healthy Paws Responsiveness rating
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What you need to know about Healthy Paws
Customer service experiences with Healthy Paws can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Healthy Paws’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Healthy Paws with our insider guide or through our executive contacts.
- Healthy Paws’ customer service policies are standard. Here are our frequently asked questions about Healthy Paws.
Healthy Paws customer service response times
Healthy Paws’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available Monday to Friday from 7 a.m. to 5 p.m., Saturdays from 8 a.m. to 5 p.m. (all times Pacific). Response times are typically prompt during business hours. Call (855) 898-8991. |
| Email support | Response times may vary based on inquiry volume, but according to Healthy Paws the customer service team strives to address emails promptly. Email info@healthypawspetinsurance.com. |
| Online contact form | Similar to email support, messages submitted through the online contact form are addressed as quickly as possible, with response times depending on the volume of inquiries. |
| Live chat support | Healthy Paws does not offer live support. |
| Social media | While Healthy Paws maintains a presence on social media platforms, for the most efficient service, it’s recommended to contact the company directly via phone or email. |
How to resolve a problem with Healthy Paws
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Healthy Paws mailing address
P.O. Box 50034
Bellevue, WA 98015
Healthy Paws executive customer service contacts
Primary Contact
Julian Ellman
Consumer Head
P.O. Box 50034
Bellevue, WA 98015
julian.ellman@chubb.com
Secondary Contact
Scott A. Meyer
Senior Vice President
P.O. Box 50034
Bellevue, WA 98015
scott.meyer@chubb.com
Chief Executive
Jon Harris
P.O. Box 50034
Bellevue, WA 98015
jon.harris@chubb.com
Who owns Healthy Paws Pet Insurance?
Healthy Paws Pet Insurance is owned by Chubb, a global insurance company.
How can I contact Healthy Paws customer service?
Call (855) 898-8991 or email info@healthypawspetinsurance.com.
When can I contact Healthy Paws customer service?
Monday to Friday from 7 a.m. to 5 p.m., Saturdays from 8 a.m. to 5 p.m. (all times Pacific).
Does Healthy Paws have an online contact form?
Yes, you can find Healthy Paws online contact form here.
How to get professional help with your Healthy Paws problem
If you need help with Healthy Paws, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.