HBO Max

HBO Max is a streaming service that offers a wide range of TV shows, movies, and exclusive content. It includes all of HBO's programming, plus additional content from Warner Bros., DC, Studio Ghibli, and more.

Telephone
Customer Service : (855) 442-6629
Email
Headquarters
230 Park Avenue South
New York, NY 10003
Mailing address
HBO Max, Warner Bros. Discovery, 230 Park Avenue South
New York, NY 10003
Website
hbomax.com

What you need to know about HBO Max

We do receive complaints about HBO Max from time to time.

How to resolve a problem with HBO Max

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does HBO Max respond?

Phone support

HBO Max customer service is available by phone at (855) 942-6669 or (855) 442-6629. Phone wait times are typically within a few minutes, though they can vary based on call volume.

Email support

HBO Max provides a customer support email at support@hbomax.com, in addition to the online contact form available through its Help Center.

Live chat

HBO Max offers live chat support through its help center. Response times are usually within a few minutes, though they may vary depending on demand.

Social media

HBO Max customer service typically responds to inquiries on social media within a few hours, though response times can vary depending on the platform and volume of messages. Here's how to reach HBO Max via social media.

Help center/FAQ

HBO Max's help center provide immediate, self-service access to answers on common issues. If you contact support directly through the site, response times for specific inquiries may vary.

Verified contacts

HBO Max customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Raina Falcon
Vice President
Secondary
Laurka Kobylanski
Director, Business Operations
Chief Executive
Casey Bloys
Co-Chair and Chief Content Officer, Skydance DTC

HBO Max loyalty program

HBO Max does not have a loyalty program.

Frequently asked questions about HBO Max

You can contact HBO Max customer service through its website or by calling (855) 942-6669 or (855) 442-6629.
You can send a message to HBO through the Contact Us option in the HBO Max Help Center.
HBO Max is available in certain countries outside the US. However, it may not be accessible in all regions.
Yes, HBO Max has a mobile app available for both iOS and Android devices.
To get HBO Max customer support for troubleshooting issues, you can reach out via the official website, app, or customer service hotline. Whether you're facing streaming issues, account access problems, or technical difficulties, HBO Max's customer support team is ready to assist. You can also contact HBO Max through the social media channels such as X and Facebook for fast responses. For more personalized assistance, visit the HBO Max help center, where you can find detailed troubleshooting guides and live chat support.
Yes, HBO Max is available in multiple countries, though availability may vary depending on the region. While the US and select Latin American countries offer the full HBO Max experience, international users in Europe and other regions have access to a limited library. Check if HBO Max is available in your country by visiting the HBO Max website or app. If you're traveling, you can stream HBO Max in countries where it's available, but HBO Max says you need to turn off any VPN or proxy to stream.

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