HBO Max is a streaming service that offers a wide range of TV shows, movies, and exclusive content. It includes all of HBO’s programming, plus additional content from Warner Bros., DC, Studio Ghibli, and more.
HBO Max Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about HBO Max
We have not received any recent complaints about HBO Max.
How to resolve a problem with HBO Max
HBO Max normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with HBO Max. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.HBO Max mailing address
HBO Max
WarnerMedia
30 Hudson Yards
New York, NY 10001
HBO Max executive customer service contacts
Primary Contact
Raina Falcon
Vice President
30 Hudson Yards
New York, NY 10001
Raina Falcon@warnermedia.com
Secondary Contact
Sara Wong
Chief Strategy Officer
30 Hudson Yards
New York, NY 10001
sara.wong@warnermedia.com
Chief Executive
Casey Bloys
Chairman and Chief Executive Officer
30 Hudson Yards
New York, NY 10001
casey.bloys@warnermedia.com
How can I contact HBO Max customer service?
You can contact HBO Max customer service through its website or by calling (855) 442-6629.
How do I send a message to HBO?
You can send a message to HBO through its customer support form on the HBO Max website.
Does HBO Max work outside the US?
HBO Max is available in certain countries outside the US. However, it may not be accessible in all regions.
Is HBO Max on phone?
Yes, HBO Max has a mobile app available for both iOS and Android devices.
How to get professional help with your HBO Max problem
If you need help with HBO Max, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
