HBO Max is a streaming service that offers a wide range of TV shows, movies, and exclusive content. It includes all of HBO’s programming, plus additional content from Warner Bros., DC, Studio Ghibli, and more.
HBO Max Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate HBO Max
What you need to know about HBO Max
We do receive complaints about HBO Max from time to time.
- HBO Max’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with HBO Max with our insider guide or through its executive contacts.
- HBO Max’s customer service policies are standard. Here are our frequently asked questions about HBO Max.
HBO Max customer service response times
HBO Max’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | HBO Max customer service is available by phone at (855) 942-6669 or (855) 442-6629. Phone wait times are typically within a few minutes, though they can vary based on call volume. |
| Email support | HHBO Max provides a customer support email at support@hbomax.com, in addition to the online contact form available through its Help Center. |
| Live chat | HBO Max offers live chat support through its help center. Response times are usually within a few minutes, though they may vary depending on demand. |
| Social media | HBO Max customer service typically responds to inquiries on social media within a few hours, though response times can vary depending on the platform and volume of messages. Here’s how to reach HBO Max via social media. |
| Help center/FAQ | HBO Max’s help center provide immediate, self-service access to answers on common issues. If you contact support directly through the site, response times for specific inquiries may vary. |
How to resolve a problem with HBO Max
HBO Max normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with HBO Max. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.HBO Max mailing address
HBO Max
WarnerMedia
230 Park Avenue South
New York, NY 10003
HBO Max loyalty program
HBO Max does not have a loyalty program.
HBO Max social media channels
HBO Max executive customer service contacts
Primary Contact
Raina Falcon
SVP, Communications, HBO and HBO Max Content
230 Park Avenue South
New York, NY 10003
raina.falcon@warnermedia.com
Secondary Contact
Laurka Kobylanski
Director, Business Operations
230 Park Avenue South
New York, NY 10003
laurka.kobylanski@warnermedia.com
Chief Executive
Casey Bloys
Chairman and CEO, HBO and Max Content
230 Park Avenue South
New York, NY 10003
casey.bloys@warnermedia.com
HBO Max customer service policies
HBO Max self-service links
How can I contact HBO Max customer service?
You can contact HBO Max customer service through its website or by calling (855) 942-6669 or (855) 442-6629.
How do I send a message to HBO?
You can send a message to HBO through its customer support form on the HBO Max website.
Does HBO Max work outside the US?
HBO Max is available in certain countries outside the US. However, it may not be accessible in all regions.
Is HBO Max on phone?
Yes, HBO Max has a mobile app available for both iOS and Android devices.
How can I get HBO Max customer support for troubleshooting?
To get HBO Max customer support for troubleshooting issues, you can reach out via the official website, app, or customer service hotline. Whether you’re facing streaming issues, account access problems, or technical difficulties, HBO Max’s customer support team is ready to assist. You can also contact HBO Max through the social media channels such as X and Facebook for fast responses. For more personalized assistance, visit the HBO Max help center, where you can find detailed troubleshooting guides and live chat support.
Can I use HBO Max in multiple countries?
Yes, HBO Max is available in multiple countries, though availability may vary depending on the region. While the US and select Latin American countries offer the full HBO Max experience, international users in Europe and other regions have access to a limited library. Check if HBO Max is available in your country by visiting the HBO Max website or app. If you’re traveling, you can still enjoy HBO Max through your VPN, as long as you’re in a supported region.
How to get professional help with your HBO Max problem
If you need help with HBO Max, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of HBO Max?
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Shite, I have fibre WI-FI I took out 1month to give a go I have canceled only 2 weeks in you have to press 10 times to watch something then stops then press again goes back to start. If offered for £1 a month I would say NO it's not worth the heart attack.
