Hayneedle

Hayneedle is an online retailer specializing in home furnishings, décor, and outdoor items.

Telephone
Main : (347) 248-6700
Mailing address
13831 Chalco Valley Pkwy, Suite 301
Omaha, NE 68138
Website
hayneedle.com

What you need to know about Hayneedle

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Hayneedle

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Hayneedle customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jon Barker
Vice President, Customer Service
Secondary
Emilie Kingery
Senior Customer Care Advocate
Chief Executive
Julie Mahloch

Frequently asked questions about Hayneedle

Hayneedle is a subsidiary of Walmart. Walmart acquired Hayneedle in 2016 as part of its broader strategy to enhance its e-commerce capabilities and compete with other online retailers like Amazon. This acquisition allowed Walmart to integrate Hayneedle's extensive selection of home furnishings and décor into its own online offerings, thereby expanding Walmart's product range and improving its position in the online home goods market. Hayneedle continues to operate as a separate brand under the Walmart umbrella, benefiting from Walmart's resources and logistical support.
Yes, you can find the online contact form here.
Monday to Friday 8 a.m. to 7 p.m., Saturday 9 a.m. to 5:30 p.m. (all times Central).
Log in to your Hayneedle account and navigate to the "Order History" section. You will find tracking information for your recent orders.
Hayneedle accepts returns within 30 days of delivery. Items must be in new and unused condition. Some items may have specific return restrictions.
To initiate a return, log in to your Hayneedle account, go to "Order History," and select the item you wish to return. Follow the prompts to start the return process.
Contact Hayneedle customer service at (347) 248-6700 or email contact_us@hayneedle.com immediately to report the issue. They will assist you with a replacement or refund.
Contact Hayneedle customer service at (347) 248-6700 or email contact_us@hayneedle.com as soon as possible to make any changes.
Hayneedle offers assembly services for certain products. This option will be available during the checkout process if it applies to your order.
During the checkout process, there will be a field to enter your promotional code. Enter the code and click "Apply" to receive the discount.
Hayneedle currently ships only within the United States and does not offer international shipping.

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