Harvard Pilgrim

Harvard Pilgrim is a not-for-profit health insurance company that provides health plans and related services in the northeastern United States.

Telephone
Main : (888) 888-4742
Mailing address
1 Wellness Way
Canton, MA 02021
Website
harvardpilgrim.org

What you need to know about Harvard Pilgrim

Customer service experiences with Harvard Pilgrim can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Harvard Pilgrim

Try self-service first

Use our proven resolution methods, or Harvard Pilgrim’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Harvard Pilgrim respond?

Phone support
Available Monday, Tuesday and Thursday from 8 a.m. to 6 p.m., Wednesday from 10 a.m. to 6 p.m., Friday from 8 a.m. to 5:30 p.m. (All times Eastern).
Email support
Harvard Pilgrim's does not have an email address.
Online contact form
General inquiries can be submitted via the Contact Us page
Live chat support
Harvard Pilgrim's does not offer live chat support.
Social mediaHelp Center / FAQ
Harvard Pilgrim maintains an active presence on social media platforms

Help Center / FAQ
Verified contacts

Harvard Pilgrim customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
John McManus
Customer Service Manager
Secondary
Lydia Grassa
Leading Customer Experience Manager
Chief Executive
Cain Hayes
Chief Executive

Harvard Pilgrim customer service policies

Harvard Pilgrim Health Care is committed to safeguarding the privacy and confidentiality of its members' personal and health information. The organization collects and discloses such information strictly in accordance with its confidentiality policies and applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule. Protected Health Information (PHI) is used and disclosed only as permitted or required by law, and members' personally identifiable information is not shared with third parties without authorization, except as necessary for service provision or as required by law. Harvard Pilgrim employs appropriate security measures to protect the confidentiality, integrity, and availability of information about its members, providers, employers, and others who may use its website. Members have the right to access their information and request restrictions on its use and disclosure.

Harvard Pilgrim loyalty program

You can join Company's loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.

Frequently asked questions about Harvard Pilgrim

Harvard Pilgrim Health Care is owned by Point32Health.
Call Harvard Pilgrim at (888) 888-4742.
Harvard Pilgrim's customer service is available Monday, Tuesday and Thursday from 8 a.m. to 6 p.m., Wednesday from 10 a.m. to 6 p.m., Friday from 8 a.m. to 5:30 p.m. (All times Eastern).

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