Harvard Pilgrim Customer Service Contacts

Harvard Pilgrim Health Care is committed to safeguarding the privacy and confidentiality of its members’ personal and health information. The organization collects and discloses such information strictly in accordance with its confidentiality policies and applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule. Protected Health Information (PHI) is used and disclosed only as permitted or required by law, and members’ personally identifiable information is not shared with third parties without authorization, except as necessary for service provision or as required by law. Harvard Pilgrim employs appropriate security measures to protect the confidentiality, integrity, and availability of information about its members, providers, employers, and others who may use its website. Members have the right to access their information and request restrictions on its use and disclosure.

Harvard Pilgrim’s terms of use for the HPHConnect member portal outline the conditions for accessing and using their website and mobile application. Users must agree to these terms, including all legal disclaimers, limitations of liability, and privacy and security policies. By accessing the site, users confirm they have the legal authority to do so and agree to maintain the confidentiality of any private information accessed. Harvard Pilgrim recommends not sharing login credentials, as users are responsible for all activities associated with their accounts. The terms may be updated periodically, with changes taking effect immediately upon the user’s next login. Harvard Pilgrim reserves the right to modify or terminate access at any time, with or without cause. Unauthorized use may lead to legal actions under federal or state law.

To view the various health plan types offered by Harvard Pilgrim, visit the Insurance Plans page.

Download the Harvard Pilgrim Health Care mobile app from the Google Play Store or the Apple App Store.