Hard Rock Hotels and Resorts Customer Service Contacts

Hard Rock Hotels and Resorts is a global hospitality brand known for its music-themed accommodations.

How to reach a person at Hard Rock Hotels and Resorts

Tol Free: (888) 519-6683

Hard Rock Hotels and Resorts Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Hard Rock Hotels and Resorts Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Hard Rock Hotels and Resorts

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Hard Rock Hotels and Resorts

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Hard Rock Hotels and Resorts mailing address

5701 Stirling Road
Davie, FL 33314

Hard Rock Hotels and Resorts social media channels

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Hard Rock Hotels and Resorts executive customer service contacts

Primary Contact
Kevin Zhao
Regional Director – Global Sales, APAC
5701 Stirling Road
Davie, FL 33314
kevin.zhao@hardrock.com

LinkedIn

Secondary Contact
Prince Logan
Director of Operations
5701 Stirling Road
Davie, FL 33314
prince.logan@hardrock.com

LinkedIn

Chief Executive
Jim Allen
5701 Stirling Road
Davie, FL 33314
jim.allen@hardrock.com

Frequently asked questions about Hard Rock Hotels and Resorts

How can I contact Hard Rock Hotels and Resorts customer service?

Does Hardrock Hotels and Resorts have an online contact form?

Yes, you can find the online contact form here.

How do I make a reservation at a Hard Rock Hotel?

You can make a reservation through the Hard Rock Hotels and Resorts website, by calling the reservation line at (888) 519-6683, or by contacting the hotel directly.

What is the cancellation policy for Hard Rock Hotels and Resorts?

Cancellation policies vary by location and rate plan. Generally, cancellations made within a certain period before the check-in date (e.g., 24-48 hours) may be eligible for a full refund. Check the specific policy for your reservation on the hotel’s website or in your booking confirmation email.

How do I modify an existing reservation?

To modify an existing reservation, contact customer service at (888) 519-6683 or modify your booking online through the Hard Rock Hotels and Resorts website if your reservation qualifies for changes.

What amenities are available at Hard Rock Hotels and Resorts?

Amenities vary by location but often include on-site restaurants, bars, fitness centers, spas, swimming pools, entertainment options, and themed experiences. Check the specific hotel’s website for detailed information about available amenities.

Are there special offers or discounts available at Hard Rock Hotels and Resorts?

Yes, Hard Rock Hotels and Resorts often have special offers, packages, and discounts. You can find current promotions on their website under the “Offers” section.

How can I join the Hard Rock Rewards program?

Sign up on the Hard Rock Hotels and Resorts website. Membership is free and offers benefits such as exclusive offers, discounts, and points for stays and purchases.

What is the check-in and check-out time at Hard Rock Hotels?

Standard check-in time is typically 3:00 p.m., and check-out time is usually 11:00 a.m. These times can vary by location, so it’s best to check with the specific hotel for exact times.

How do I book a group or event at a Hard Rock Hotel?

For group bookings or event planning, you can contact the hotel directly or visit the “Groups & Events” section on the Hard Rock Hotels and Resorts website to fill out an inquiry form.

Are Hard Rock Hotels pet-friendly?

Some Hard Rock Hotels and Resorts locations are pet-friendly and offer amenities for pets. Check the specific hotel’s pet policy on its website or by contacting customer service at (888) 519-6683 or email customer_care@hardrock.com directly.

How do I provide feedback or file a complaint about my stay?

You can provide feedback or file a complaint by contacting customer service at (888) 519-6683 or by filling out the feedback form on the Hard Rock Hotels and Resorts website.

How to get professional help with your Hard Rock Hotels and Resorts problem

If you need help with Hard Rock Hotels and Resorts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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