Hape

Hape designs and manufactures eco-friendly educational toys for children.

Telephone

Customer service : (800) 661-4142

customercare@hapetoys.com

Mailing address

199 Pembina Road, 2nd Floor
Sherwood Park, Canada AB T8H 2W8

Website

toys.hape.com

What you need to know about Hape

The company responds to most customer complaints in a satisfactory manner.

Hape’s customer service response times may vary depending on the method of contact, inquiry volume, and the nature of the issue.
You can resolve a problem with Hape by using our insider guide or contacting its executive team.
Hape's customer service policies are standard. Here are our frequently asked questions about Hape.

How to resolve a problem with Hape

Try self-service first

Use our proven resolution methods, or Hape’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Hape respond?

Phone support

Representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m. Mountain time.

Call customer service at (800) 661-4142.

Email support

Hape customer service does not provide an email address for inquiries on its website, but the company offers an online contact form for assistance.

Live chat

Hape's live chat support is available Monday through Friday from 8:30 a.m. to 4:30 p.m. Mountain time, with response times varying depending on the volume of inquiries.

Social media

Hape's social media customer service is available on platforms such as Facebook, Instagram, and Twitter, offering support and assistance.

Help center/FAQ

Hape's customer service through the help center/FAQ provides quick answers to common inquiries.

Verified contacts

Hape customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Freddie Jordan

Senior Marketing Manager

freddie@hapetoys.com

Secondary

Scott McCabe

VP Sales

scott@hapetoys.com

Chief Executive

Peter Handstein

Chief Executive

peter.handstein@hape.com

Hape self-service links

Visit the website to access various features such as viewing and tracking your orders, updating your personal details, managing payment methods, and editing shipping addresses.

Hape customer service policies

Hape's privacy policy describes how the company collects, uses, stores, shares and protects personal information. It explains the types of information collected and how that information is shared. It also addresses the website's use of consumer rights under the General Data Protection Regulation (GDPR, for residents of the European Economic Area) and the California Consumer Privacy Act (CCPA, for residents of California).

Hape loyalty program

Hape does not have a loyalty program.

Frequently asked questions about Hape

Call (800) 661-4142 or email customercare@hapetoys.com.

Yes, Hape has an online chat service.

Hape accepts major credit cards, including Visa, MasterCard, and American Express, as well as PayPal.

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