Hape Customer Service

Hape designs and manufactures eco-friendly educational toys for children.

How to reach a person at Hape

(800) 661-4142

customercare@hapetoys.com

toys.hape.com

Hape Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Hape

What you need to know about Hape

The company responds to most customer complaints in a satisfactory manner.

Hape’s customer service response times may vary depending on the method of contact, inquiry volume, and the nature of the issue.
You can resolve a problem with Hape by using our insider guide or contacting its executive team.
Hape’s customer service policies are standard. Here are our frequently asked questions about Hape.

Hape customer service response times

Hape’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Representatives are available Monday through Friday from 8:30 a.m. to 4:30 p.m. Mountain time. Call customer service at (800) 661-4142.
Email support	Hape customer service does not provide an email address for inquiries on its website, but the company offers an online contact form for assistance.
Live chat	Hape’s live chat support is available Monday through Friday from 8:30 a.m. to 4:30 p.m. Mountain time, with response times varying depending on the volume of inquiries.
Social media	Hape’s social media customer service is available on platforms such as Facebook, Instagram, and Twitter, offering support and assistance.
Help center/FAQ	Hape’s customer service through the help center/FAQ provides quick answers to common inquiries.

How to resolve a problem with Hape

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Hape mailing address

199 Pembina Road
2nd Floor
Sherwood Park, Canada AB T8H 2W8

Hape loyalty program

Hape does not have a loyalty program.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Hape.

Hape executive customer service contacts

Primary Contact
Freddie Jordan
Senior Marketing Manager
199 Pembina Road
2nd Floor
Sherwood Park, Canada AB T8H 2W8
freddie.jordan@hape.com

Secondary Contact
Scott McCabe
VP Sales
199 Pembina Road
2nd Floor
Sherwood Park, Canada AB T8H 2W8
scott.mccabe@hape.com

Chief Executive
Peter Handstein
199 Pembina Road
2nd Floor
Sherwood Park, Canada AB T8H 2W8
peter.handstein@hape.com

Hape customer service policies

What is Hape's privacy policy?

Hape’s privacy policy describes how the company collects, uses, stores, shares and protects personal information. It explains the types of information collected and how that information is shared. It also addresses the website’s use of consumer rights under the General Data Protection Regulation (GDPR, for residents of the European Economic Area) and the California Consumer Privacy Act (CCPA, for residents of California).

What are Hape's terms of service?

Hape’s terms of service set forth the rules and guidelines for using its website and services.

What is Hape's accessibility statement?

Hape’s accessibility statement outlines the measures the company takes to ensure an inclusive and accessible experience for all users, including individuals with disabilities.

Hape self-service links

What features are available in my account?

Visit the website to access various features such as viewing and tracking your orders, updating your personal details, managing payment methods, and editing shipping addresses.

How can I update my account information?

Visit the website, log into your account, and navigate to the “Account Settings” or “Profile” section to update your personal details, payment methods, shipping address, and any other account preferences.

How do I view my order history?

Visit the website, log into your account, and navigate to the “Order History” section to view all your past orders, including the status and related details.

Frequently asked questions about Hape

How can I contact Hape customer service?

Call (800) 661-4142 or email customercare@hapetoys.com.

Does Hape have an online chat service?

Yes, Hape has an online chat service.

What payment methods does Hape accept?

Hape accepts major credit cards, including Visa, MasterCard, and American Express, as well as PayPal.

How to get professional help with your Hape problem

If you need help with Hape, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.