Hamilton Beach Brands is an American manufacturer of home appliances, air purifiers, and commercial restaurant equipment marketed primarily in the United States, Canada, and Mexico.
How to reach a person at Hamilton Beach
Main: (804) 273-9777
Customer service: (877) 474-1122
Toll Free: (800) 851-8900
Hamilton Beach Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Hamilton Beach
We receive few complaints about Hamilton Beach. This customer received poor customer service when attempting to receive a refund for a faulty appliance.
How to resolve a problem with Hamilton Beach
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Hamilton Beach mailing address
4421 Waterfront Drive
Glen Allen, VA 23060
Hamilton Beach social media channels
Hamilton Beach executive customer service contacts
Primary Contact
Tom Gailey
Director US Consumer Sales
4421 Waterfront Drive
Glen Allen, VA 23060
tom.gailey@hamiltonbeach.com
Secondary Contact
Scott Tidey
Vice President, US Consumer Sales
4421 Waterfront Drive
Glen Allen, VA 23060
scott.tidey@hamiltonbeach.com
Chief Executive
Gregory H. Trepp
4421 Waterfront Drive
Glen Allen, VA 23060
greg.trepp@hamiltonbeach.com
How can I contact Hamilton Beach customer service?
Phone (877) 474-1122 or email customerservice@hamiltonbeach.com.
When can I contact Hamilton Beach customer service?
Monday to Friday, 9 a.m. to 4:30 p.m. (Eastern time).
How can I get a refund from Hamilton Beach?
- Phone (877) 474-1122 or email customerservice@hamiltonbeach.com.
- Hamilton Beach will give you special permission to return your item. You’ll need this so they can accept it when you send it back.
- If Hamilton Beach thinks your item might be broken, they’ll give you a label to put on the package. This label will pay for the shipping back to them.
- After they get your item back and see it’s still in good shape, Hamilton Beach will give you your money back. But they’ll keep a bit to cover the original shipping cost.
How to get professional help with your Hamilton Beach problem
If you need help with Hamilton Beach, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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