GuruWalk

GuruWalk is a platform that connects travelers with local guides for walking tours in various cities.

Mailing address
Calle Vallehermoso, 79
28015 Madrid, Spain
Website
guruwalk.com

What you need to know about GuruWalk

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with GuruWalk

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

GuruWalk customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ilaria Piacco
Account Manager
Secondary
Bernard Sury
People and Culture Manager
Chief Executive
Juan Castillo

Frequently asked questions about GuruWalk

Email soporte@guruwalk.com.
Email customer service at soporte@guruwalk.com.
Email customer service at soporte@guruwalk.com.
Refund policies depend on the tour provider and the specific terms of your booking. Email customer service at soporte@guruwalk.com.
Log into your GuruWalk account and make changes in your profile settings. If you encounter issues, reach out to customer service at soporte@guruwalk.com for assistance.

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