GuruWalk is a platform that connects travelers with local guides for walking tours in various cities.
GuruWalk Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about GuruWalk
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with GuruWalk
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.GuruWalk mailing address
Calle Vallehermoso, 79
28015 Madrid, Spain
GuruWalk executive customer service contacts
Primary Contact
Ilaria Piacco
Account Manager
Calle Vallehermoso, 79
28015 Madrid, Spain
ilaria.piacco@guruwalk.com
Secondary Contact
Bernard Sury
People & Culture Manager
Calle Vallehermoso, 79
28015 Madrid, Spain
bernard.sury@guruwalk.com
Chief Executive
Juan Castillo
Calle Vallehermoso, 79
28015 Madrid, Spain
juan.castillo@guruwalk.com
How can I contact GuruWalk customer service?
Email soporte@guruwalk.com.
What should I do if I have a problem with my booking?
Email customer service at soporte@guruwalk.com.
How can I cancel a booking?
Email customer service at soporte@guruwalk.com.
Can I get a refund if I am dissatisfied with the tour?
Refund policies depend on the tour provider and the specific terms of your booking. Email customer service at soporte@guruwalk.com.
How can I update my contact details?
Log into your GuruWalk account and make changes in your profile settings. If you encounter issues, reach out to customer service at soporte@guruwalk.com for assistance.
How to get professional help with your GuruWalk problem
If you need help with GuruWalk, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.