Grubhub is an online food delivery service that connects customers with local restaurants for ordering and delivery.
Grubhub Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Grubhub
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Grubhub
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Grubhub mailing address
111 W Washington St
Suite 2100
Chicago, IL 60602-2783
Grubhub social media channels
X
Grubhub executive customer service contacts
Primary Contact
Michael Wireko
Vice President, Care
111 W Washington St
Suite 2100
Chicago, IL 60602-2783
michael.wireko@grubhub.com
Secondary Contact
Dave Tovar
Vice President, Customer Service
111 W Washington St
Suite 2100
Chicago, IL 60602-2783
dave.tovar@grubhub.com
Chief Executive
Howard Migdal
111 W Washington St
Suite 2100
Chicago, IL 60602-2783
howard.migdal@grubhub.com
How can I contact Grubhub customer service?
Call (844) 478-2249 or email help_me@grubhub.com.
What do I do if my order is wrong or missing items?
You can report missing or incorrect items directly through the Grubhub app or website under the “Help” section of your order.
How do I get a refund for my order?
Refund requests can be made through the Grubhub app or website by selecting the issue with your order and contacting customer service. Call (844) 478-2249 or email help_me@grubhub.com.
How can I track my order?
You can track your order in real-time through the Grubhub app or website, which shows the status of preparation and delivery.
How do I report a problem with a delivery driver?
Report issues with drivers via the app or website under the “Help” section for your order. Call (844) 478-2249 or email help_me@grubhub.com.
How to get professional help with your Grubhub problem
If you need help with Grubhub, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.