Great Rail Journeys is a U.K.-based travel company that specializes in escorted rail tours across the UK, Europe, and worldwide destinations.
Great Rail Journeys Responsiveness rating
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What you need to know about Great Rail Journeys
Customer service experiences with Great Rail Journeys can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Great Rail Journeys’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Great Rail Journeys with our insider guide or through our executive contacts.
- Great Rail Journeys’ customer service policies are standard. Here are our frequently asked questions about Great Rail Journeys.
Great Rail Journeys customer service response times
Great Rail Journeys’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically available during U.K. business hours. Wait times may vary based on call volume but are usually shorter earlier in the day. Customer service is available Monday through Friday from 9 a.m. to 5:30 p.m. and Saturday from 9 a.m. to 5 p.m. U.K. time. Phone Great Rail Journeys at +44-1904-521-936. |
| Email support | Responses are generally provided within 24 to 48 hours, though it may take longer during peak travel seasons. Email Great Rail Journeys at grj@greatrail.com. |
| Online contact form | Responses via the online contact form are similar to email, replies can be expected within a couple of business days. |
| Live chat support | Great Rail Journeys does not have live chat support. |
| Social media | Response times can vary, but messages sent via platforms such as Facebook and X are often answered within a few hours to a day. Here’s how to reach Great Rail Journeys via social media. |
How to resolve a problem with Great Rail Journeys
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Great Rail Journeys mailing address
Hudson Quarter
Toft Green, York, England YO1 6JT
Great Rail Journeys executive customer service contacts
Primary Contact
Gavin Moulson
Global Head of Customer Contact
Hudson Quarter
Toft Green, York, England YO1 6JT
gavinmoulson@greatrail.com
Secondary Contact
Steve Lee
COO
Hudson Quarter
Toft Green, York, England YO1 6JT
stevelee@greatrail.com
Chief Executive
David Riley
Hudson Quarter
Toft Green, York, England YO1 6JT
rd@greatrail.com
Who owns Great Rail Journeys?
Great Rail Journeys is currently owned by Duke Street, a UK-based private equity firm.
How can I contact Great Rail Journeys customer service?
Call Great Rail customer service at +44-1904-521-936 or email grj@greatrail.com.
When can I contact Great Rail Journeys customer service?
Great Rail Journeys customer service is available Monday through Friday from 9 a.m. to 5:30 p.m. and Saturday from 9 a.m. to 5 p.m. U.K. time.
How to get professional help with your Great Rail Journeys problem
If you need help with Great Rail Journeys, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.