Great Rail Journeys

Great Rail Journeys is a U.K.-based travel company that specializes in escorted rail tours across the UK, Europe, and worldwide destinations.

Telephone
Main : +44-1904-521-936
Email
Mailing address
Hudson Quarter
Toft Green, York, England YO1 6JT
Website
greatrail.com

What you need to know about Great Rail Journeys

Customer service experiences with Great Rail Journeys can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Great Rail Journeys

Try self-service first

Use our proven resolution methods, or Great Rail Journeys’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Great Rail Journeys respond?

Phone support
Typically available during U.K. business hours. Wait times may vary based on call volume but are usually shorter earlier in the day.

Customer service is available Monday through Friday from 9 a.m. to 5:30 p.m. and Saturday from 9 a.m. to 5 p.m. U.K. time.

Phone Great Rail Journeys at +44-1904-521-936.
Email support
Responses are generally provided within 24 to 48 hours, though it may take longer during peak travel seasons.

Email Great Rail Journeys at grj@greatrail.com.
Online contact form
Responses via the online contact form are similar to email, replies can be expected within a couple of business days.
Live chat support
Great Rail Journeys does not have live chat support.
Social media
Response times can vary, but messages sent via platforms such as Facebook and X are often answered within a few hours to a day.

Here's how to reach Great Rail Journeys via social media.
Verified contacts

Great Rail Journeys customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Gavin Moulson
Global Head of Customer Contact
Secondary
Steve Lee
COO
Chief Executive
David Riley
Chief Execuive

Great Rail Journeys customer service policies

Great Rail Journeys collects and uses personal data to provide travel services, improve the customer experience, and conduct marketing through trusted partners, including the Epsilon Abacus Alliance. Data may be transferred outside the UK or EEA, with appropriate safeguards in place. Individuals have the right to access, correct, or delete personal information and can update communication preferences at any time. More details are available in the privacy policy.

Great Rail Journeys loyalty program

Great Rail Journeys does not have a loyalty program.

Frequently asked questions about Great Rail Journeys

​Great Rail Journeys is currently owned by Duke Street, a UK-based private equity firm.
Call Great Rail customer service at +44-1904-521-936 or email grj@greatrail.com.
Great Rail Journeys customer service is available Monday through Friday from 9 a.m. to 5:30 p.m. and Saturday from 9 a.m. to 5 p.m. U.K. time.

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