Gray Line operates local sightseeing bus tours and offers charter, airport transfers, and convention services.
Gray Line Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Gray Line
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Gray Line
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Gray Line mailing address
1900 16th Street
Suite 210
Denver, CO 80202
Gray Line executive customer service contacts
Primary Contact
Yariana Fontanez-Rosado
Senior Customer Engagement Specialist
1900 16th Street
Denver, CO 80202
yariana@grayline.com
Secondary Contact
Brett Asbury
Executive Vice President
1900 16th Street
Suite 210
Denver, CO 80202
basbury@grayline.com
Chief Executive
Brad Weber
1900 16th Street
Suite 210
Denver, CO 80202
bweber@grayline.com
How can I contact Gray Line customer service?
Call (800) 472-9546 or email info@grayline.com.
Does Gray Line have an online contact form?
Yes, you can access the contact form here.
How do I make a change to my booking?
Call (800) 472-9546 or email info@grayline.com.
What is Gray Line's cancellation policy?
If you book a tour or service on www.grayline.com, you can get your money back if you cancel at least 24 hours before it starts. This applies to most things that last one day or less. You’ll see the cancellation rules for longer activities in the details on the back of your ticket. Email info@grayline.com to cancel your reservation.
What is Gray Line's P.O. Box address?
P.O. Box 18267, Denver, CO 80218, USA.
Does Gray Line have an international telephone number?
Yes, call +1-303-539-8502.
How to get professional help with your Gray Line problem
If you need help with Gray Line, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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