Grand Design RV produces recreational vehicles.
Grand Design RV Responsiveness rating
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What you need to know about Grand Design RV
The company responds to most customer complaints in a satisfactory manner.
- Grand Design RV’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Grand Design RV with our insider guide or through our executive contacts.
- Grand Design RV’s customer service policies are standard. Here are our frequently asked questions about Grand Design RV.
Grand Design RV customer service response times
Grand Design RV’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Grand Design RV offers phone support through its customer service line at (574) 825-9679. Response times can vary, but typically you can expect to reach a representative or receive a callback within the same business day, Monday through Friday from 8 a.m. to 5 p.m. Eastern time. |
| Email support | Grand Design RV does not offer email support. |
| Online contact form | If you submit a request via Grand Design RV’s online contact form, you can typically expect a reply within 24 to 48 business hours. Response times may vary during peak seasons. |
| Live chat support | Grand Design RV does not offer live chat support. |
| Social media | Grand Design RV is active on social media platforms like Facebook and Instagram. Responses to direct messages or comments can take anywhere from a few hours to 1 to 2 business days, depending on staff availability and inquiry volume. |
How to resolve a problem with Grand Design RV
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Grand Design RV mailing address
11333 County Road 2
Middlebury, IN 46540
Grand Design RV loyalty program
Grand Design RV does not have a loyalty program.
Grand Design RV social media channels
Grand Design RV executive customer service contacts
Primary Contact
Kathryn Brenay
Customer Service Manager
11333 County Road 2
Middlebury, IN 46540
kbrenay@granddesignrv.com
Secondary Contact
Matthew Currey
Regional Service Manager
11333 County Road 2
Middlebury, IN 46540
mcurrey@granddesignrv.com
Chief Executive
Don Clark
11333 County Road 2
Middlebury, IN 46540
dclark@granddesignrv.com
Grand Design RV customer service policies
What are Grand Design RV's terms and conditions?
Grand Design RV’s terms and conditions outline the rules for using its website and services. By accessing the site, users agree to the terms, including the prohibition of unauthorized use, reproduction, or distribution of content. The terms also cover limitations of liability, warranty disclaimers, and how disputes will be handled. Grand Design reserves the right to modify or discontinue any service or feature at any time. The policy also details the use of personal information and third-party links.
What is Grand Design RV's privacy policy?
Grand Design RV’s privacy policy explains how personal information is collected, used, and protected. Information such as names, contact details, and purchase history is gathered to provide services, improve the website, and communicate with customers. The policy details how information may be shared with third-party service providers for operational and marketing purposes. Grand Design RV also highlights the use of security measures to protect personal data and outlines the rights of customers to access or delete their information.
Grand Design RV self-service links
How can I find a dealer?
Visit the find a dealer page on the website. Enter your location (zip code or city) and select the desired search radius. The page will show a list of authorized dealers near you, along with contact information and dealership details.
Where can I find more information about factory tours?
Visit the factory tours page on the website. This page provides details about the tour schedule, how to book a tour, and what to expect during the visit. You can also learn more about the factory and the process behind building a Grand Design RV.
Does Grand Design RV have a contact form?
Yes, you can find Grand Design RV’s contact form here.
How can I contact Grand Design RV?
Call Grand Design RV at (574) 825-9679.
When can I contact Grand Design RV customer service?
Grand Design RV customer service is available Monday to Friday 8 a.m. to 5 p.m. Eastern time.
How to get professional help with your Grand Design RV problem
If you need help with Grand Design RV, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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