Gopuff

Gopuff is a delivery service that provides convenience store items, groceries, and household essentials directly to customers' doors.

Telephone
Main : (855) 400-7833
Mailing address
537 N 3rd St
Philadelphia, PA 19123
Website
gopuff.com

What you need to know about Gopuff

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Gopuff

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Gopuff customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Melissa Lertsmitivanta
Growth and Performance Marketing Leader
Secondary
Jason Rottman
General Manager
Chief Executive
Rafael Ilishayev
Chief Executive Officer

Frequently asked questions about Gopuff

Call (855) 400-7833.
In the app or on the website, navigate to the order history, select the order with the issue, and click on "Help." From there, you can report missing items, incorrect orders, or other issues.
Orders can only be canceled before they are processed. Once the order is out for delivery, cancellation is usually not possible.
If your delivery is delayed, check the app for real-time updates or contact customer support at (855) 400-7833.

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