Gopuff is a delivery service that provides convenience store items, groceries, and household essentials directly to customers’ doors.
Gopuff Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Gopuff
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Gopuff
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Gopuff mailing address
537 N 3rd St
Philadelphia, PA 19123
Gopuff executive customer service contacts
Primary Contact
Melissa Lertsmitivanta
Growth and Performance Marketing Leader
537 N 3rd St
Philadelphia, PA 19123
melissa.lertsmitivanta@gopuff.com
Secondary Contact
Jason Rottman
General Manager
537 N 3rd St
Philadelphia, PA 19123
jason.rottman@gopuff.com
Chief Executive
Rafael Ilishayev
537 N 3rd St
Philadelphia, PA 19123
rafael.ilishayev@gopuff.com
How can I contact Gopuff customer support?
Call (855) 400-7833 or email support@gopuff.com.
How do I report a problem with my order?
In the app or on the website, navigate to the order history, select the order with the issue, and click on “Help.” From there, you can report missing items, incorrect orders, or other issues.
Can I cancel my Gopuff order?
Orders can only be canceled before they are processed. Once the order is out for delivery, cancellation is usually not possible.
What should I do if my Gopuff delivery is late?
If your delivery is delayed, check the app for real-time updates or contact customer support at (855) 400-7833 or email support@gopuff.com for assistance.
How to get professional help with your Gopuff problem
If you need help with Gopuff, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.