GoPro

GoPro is a company that makes action cameras. These cameras are small and waterproof, designed for capturing videos and photos during activities like sports, travel, and adventures.

Telephone
Customer service : (800) 272-7281
Mailing address
GoPro, Inc., 3025 Clearview Way
San Mateo, CA 94402
Website
gopro.com/en/us

What you need to know about GoPro

We have not received any recent complaints about GoPro.

How to resolve a problem with GoPro

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

GoPro customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Christopher Clark
Vice President
Secondary
Brian McGee
Chief Operating Officer
Chief Executive
Nicholas Woodman

Frequently asked questions about GoPro

To contact GoPro by email, you can use its online support form available on the GoPro Support website. They do not provide a direct email address for customer support, but you can initiate an email conversation through their contact form.
To send your GoPro for replacement:
  1. Contact GoPro customer support to start a warranty claim.
  2. They will provide you with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package your GoPro securely, including the RMA number inside the package.
  4. Ship the package to the address provided by GoPro support.
The standard GoPro warranty is one year from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
You can contact GoPro customer service by visiting its Support Hub at GoPro Support and using the live chat feature or submitting a support request form. Additionally, you can call them at (800) 272-7281.
GoPro does not have a buyback program for old cameras. However, they occasionally offer trade-in programs where you can trade in your old camera for a discount on a new GoPro. Check its website for any current promotions or trade-in offers.

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