GoPro is a company that makes action cameras. These cameras are small and waterproof, designed for capturing videos and photos during activities like sports, travel, and adventures.
GoPro Responsiveness rating
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What you need to know about GoPro
We have not received any recent complaints about GoPro.
How to resolve a problem with GoPro
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.GoPro mailing address
GoPro, Inc.
3025 Clearview Way
San Mateo, CA 94402
GoPro executive customer service contacts
Primary Contact
Christopher Clark
Vice President
3025 Clearview Way
San Mateo, CA 94402
CClark@gopro.com
Secondary Contact
Brian McGee
Chief Operating Officer
3025 Clearview Way
San Mateo, CA 94402
BMcGee@gopro.com
Chief Executive
Nicholas Woodman
3025 Clearview Way
San Mateo, CA 94402
NWoodman
How do I contact my GoPro by email?
To contact GoPro by email, you can use its online support form available on the GoPro Support website. They do not provide a direct email address for customer support, but you can initiate an email conversation through their contact form.
How do I send my GoPro for replacement?
To send your GoPro for replacement:
- Contact GoPro customer support to start a warranty claim.
- They will provide you with a Return Merchandise Authorization (RMA) number and instructions.
- Package your GoPro securely, including the RMA number inside the package.
- Ship the package to the address provided by GoPro support.
How long is the GoPro warranty?
The standard GoPro warranty is one year from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
How do I contact GoPro customer service?
You can contact GoPro customer service by visiting its Support Hub at GoPro Support and using the live chat feature or submitting a support request form. Additionally, you can call them at (800) 272-7281.
Does GoPro buy back old cameras?
GoPro does not have a buyback program for old cameras. However, they occasionally offer trade-in programs where you can trade in your old camera for a discount on a new GoPro. Check its website for any current promotions or trade-in offers.
How to get professional help with your GoPro problem
If you need help with GoPro, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.