Goodwill (also known as Goodwill Industries International) is a nonprofit organization that provides job training, employment placement services, and other community-based programs through the sale of donated goods in its retail stores.
Goodwill Responsiveness rating
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What you need to know about Goodwill
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Goodwill
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Goodwill mailing address
15810 Indianola Drive
Rockville, MD 20855
Goodwill executive customer service contacts
Primary Contact
Sarah Wilcox
Customer Service Manager
15810 Indianola Drive
Rockville, MD 20855
sarah.wilcox@goodwill.org
Secondary Contact
Doug Jett
Operations – Customer Service Manager
15810 Indianola Drive
Rockville, MD 20855
doug.jett@goodwill.org
Chief Executive
Steven C. Preston
15810 Indianola Drive
Rockville, MD 20855
steven.preston@
Does Goodwill have an online contact form?
Yes, you can find the online contact form here.
How can I contact Goodwill customer service?
Call (800) 466-3945 or email contactus@goodwill.org.
How can I find my nearest Goodwill store?
You can find your nearest Goodwill store by using the store locator on the Goodwill website. Enter your zip code or city and state to get a list of nearby locations.
What items does Goodwill accept as donations?
Goodwill accepts a wide range of items, including clothing, shoes, accessories, household goods, electronics, and furniture. However, the organization does not accept items that are broken, damaged, or hazardous. It’s best to check with your local Goodwill for specific donation guidelines.
How can I schedule a donation pickup?
Some Goodwill locations offer donation pickup services for large items. You can schedule a pickup by contacting your local Goodwill or using the donation pickup request form on the website, if available.
What happens to the items I donate?
Donated items are sold in Goodwill retail stores, and the proceeds fund job training and employment placement services for people in your community. Items that cannot be sold are often recycled or disposed of responsibly.
Does Goodwill offer tax receipts for donations?
Yes, Goodwill provides tax receipts for donations. When you drop off your items, ask the attendant for a receipt. You can use this receipt to claim a tax deduction for your charitable donation.
How to get professional help with your Goodwill problem
If you need help with Goodwill, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
