Goodwill

Goodwill (also known as Goodwill Industries International) is a nonprofit organization that provides job training, employment placement services, and other community-based programs through the sale of donated goods in its retail stores.

Telephone
Main : (800) 466-3945
Email
Mailing address
15810 Indianola Drive
Rockville, MD 20855
Website
goodwill.org

What you need to know about Goodwill

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Goodwill

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Goodwill customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sarah Wilcox
Customer Service Manager
Secondary
Doug Jett
Operations – Customer Service Manager
Chief Executive
Steven C. Preston
Chief Executive Officer

Frequently asked questions about Goodwill

Yes, you can find the online contact form here.
Call (800) 466-3945 or email contactus@goodwill.org.
You can find your nearest Goodwill store by using the store locator on the Goodwill website. Enter your zip code or city and state to get a list of nearby locations.
Goodwill accepts a wide range of items, including clothing, shoes, accessories, household goods, electronics, and furniture. However, the organization does not accept items that are broken, damaged, or hazardous. It's best to check with your local Goodwill for specific donation guidelines.
Some Goodwill locations offer donation pickup services for large items. You can schedule a pickup by contacting your local Goodwill or using the donation pickup request form on the website, if available.
Donated items are sold in Goodwill retail stores, and the proceeds fund job training and employment placement services for people in your community. Items that cannot be sold are often recycled or disposed of responsibly.
Yes, Goodwill provides tax receipts for donations. When you drop off your items, ask the attendant for a receipt. You can use this receipt to claim a tax deduction for your charitable donation.

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